Megan Dropbox Community Moderator

Hi @"cstalt", welcome to our Community! I understand you're having issues with moving a number of files using our website—correct me if I got anything wrong please. That's expected to happen with such a huge number of files. However, would you mind trying it on a different browser too? What I would suggest is that you…

Hi @"Setchy1222", I'd be more than happy to help. I've merged your post under this similar thread since it matches what you initially asked. Would you mind taking a look at what was previously suggested? Also, what is the size of your external hard drive? Let me know how it goes.

Hey @"Azat202021", thanks for posting here today! Can you please send me a screenshot of the error you receive on your end when you open the shared link? Does that happen with all of your links? Keep me updated.

Hi @"soher1", let's see what we can find about this! Have you checked both your deleted files page and your events page? Can you give it a look and let me know what you find there? Thank you very much!

Hey @"DanWeiss", I'd be happy to answer this for you! Since you don't remember the password for the account, the best way to go about it would be for you to create a new one. If you're connected to your old Dropbox account, you can then move any files you want to the new one. Also keep in mind that if you don't use your…

Have you tried uninstalling the app, then re-installing it @"ModelXTC"? If so, could you give it a go, and let me know if the same behavior is apparent there as well?

Hi @"thejustintung", welcome to our Community! Because the OP had a similar question, I've merged your post into this thread. Would you mind having a look at what has been suggested already, and letting me know if you have any questions? Thank you!

Hi @"ModelXTC", thanks for all the details! Now, let's work on each one individually. In regards to the 1 red number you see there, could you click under Activity, and make sure all of your notifications are read? As for the syncing message in the first screenshot, it's possible that Dropbox files won't sync if they're…

Hi @"Lightfield", happy Tuesday! Can you send me a screenshot of the error you're referring to? Have you tried downloading the content using a totally different browser? Keep me posted, and we'll take it from there. 

Hi @"Troy Walton", no worries this is why I am here. You can find the steps to disable Computer backup right here. If you have any questions, don't hesitate to let me know!

Hi @"ModelXTC", sorry to jump into your convo with Walter! Could you send us a screenshot of what you see on your end when looking at the icon? If I were you, I'd double-check that all of my app notifications have been checked. Also, do you see the app's status stating "up to date," "syncing," or "indexing"? Thanks a…

Hi @"Kapriyati"! I hope you enjoyed your weekend! Can you try accessing our Community, using a different browser, and tell me if you're able to see it there?

Happy Friday, anonymous! I just sent you an email, and I'll be happy to look into this for you there. Keep me posted, and enjoy your weekend!

Hi @"sarahfelldown", sorry to jump into your convo with @"Hannah"! This error message is a result of transferring files between two different file systems. It just means some parts of the file properties are not supported when you try to move the file. You should be able to click "Yes" and the file will transfer without an…

Hi @"Dibrom"! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments since your needs are our priority. Your comments on our external hard drive have been quite helpful, and I will do everything I can to ensure that…

Hey @"RichieRich1891", I hope you're doing well! Your feedback regarding our new Computer Backup has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. In the meantime, you can also suggest this in our 'Share an idea'…

Happy Wednesday @"Kapriyati"! You should be able to click on the little camera icon when you reply back to me. This way, you should be able to insert your screenshot. 

Hey @"Dibrom", thanks for the screenshots! Since you've unchecked the "external drive backups" box, do you still receive the message when connecting a drive? 

Hi @"tonyob"! Yes, that is correct. At the moment, it'd be only these paths. If you need anything else, I'm here for you.

Hey @"TRD-", thanks for posting here! Your comments on our captcha has been really helpful, and I will make every effort to ensure that your voice is heard. We pay attention to your comments, and posts since it helps us understand how Dropbox fits into and influences your everyday routine. Your input has been really…

Hey @"Tito_cm", let's see what we can do here! Provided the verification problem remains for you, would it be okay for me to reach out to you via email, in order for us to have a closer look into this? Keep me posted!

This idea has been passed along to the team for review. Thanks for your suggestion and to everyone who has supported this idea so far!

Hi @"Dibrom", I hope you're doing well! If you open your app's Preferences, and then click the Backups tab, do you see the settings there? If you don't want to set-up the new feature, you should click on 'Don't ask me again' and then 'Not now'. Thanks!

Hey @"tonyob", welcome to our Community! At the moment, our Computer backup feature allows you to backup key paths, such as: Desktop, Downloads, and Documents. However, if you have content outside of these paths that you need to sync to your account, you'd need to place it in the Dropbox folder and allow for it to sync. I…

Hi anonymous, happy Tuesday! Would it be okay for me to reach out to your Community-linked email address so we can have a closer look into this? Please let me know!

Hi @"Kapriyati", thanks for the speedy reply! Feel free to send me a screenshot of the error you received so I can have a clear visual. Thank you!

Hi @"Double-T", happy Monday, I hope you're doing well! When you use the computer backup feature, you'll have separate folders within your Dropbox folder for each device. If you have three Mac devices, each will be labeled "Mac 1," "Mac 2," and so on. I hope this helps to clarify things.

Hey @"Kapriyati", thanks for posting here! Can you give me some additional information with regards to the error you received and the platform you use? Is the file you're trying to download a shared link? Let me know more, and we'll take it from there.

Happy Friday @"JasonX", I hope you're having a wonderful day! I just sent you an email, and I'll be happy to discuss and troubleshoot this further. Enjoy!

Hi @"Gabrielle Neal", welcome to our Dropbox Community! Keep in mind that the syncing issue you described is most likely due to the OS on your device. It's not coming directly from Dropbox, but some operating systems have certain characters that they don't accept. You'd need to rename these files via the website, and…