Megan Dropbox Community Moderator

Thanks for clarifying, @"The TechJedi"! What is the OS on the device you're trying to install the app on? 

Hi @"The TechJedi", how are you doing today? Let me ask: have you followed the steps provided in order to perform an advanced re-install on your device? How did it go? Let me know more.

You should be able to click the little camera icon on your response and attach your file there. Does that happen with specific file types only? Feel free to also have a look at this Help Center article.

Hey @"paris p." ! Have you tried to fix your files' permissions as shown here? Also, what's your app's syncing status? 

Great. Thanks for the update, @"jdt34"! Can you also send us a screenshot of what you see when trying to preview your Microsoft files? 

I contacted you at your Community linked email address. Is it the same one as the one you posted above? If not, feel free to check the one that's linked here. 

Hi @"Rodand", I'd be happy to answer this for you! The participants can either download our desktop app, which wouldn't have this limitation. Or they can download the file on their device and preview it that way. I hope this clarifies

Hey @"paris p.", how are you doing? I've merged your post into this thread because it echoes what you're trying to accomplish. Can you follow the steps provided here and let me know how it turns out for you? Thank you!

Hi @"jdt34", let's see what we can find on this! May I ask what OS and Dropbox app are installed on your device? Can you check it and get back to me? Thanks a lot!

Hi @"RebeccaCarter", happy Friday! You can check your emails and reply back to me as soon as possible! Cheers!

Hi @"JetMX LGG", let me see what we can find together on this. Have you tried changing the path of the folder? If I were you, I'd also check my selective sync settings to make sure no folder has this particular name. Want to give it a go? Thanks for checking. I'm waiting for your reply.

Hi @"Anonymous", welcome to the Dropbox Community. Thank you so much for taking the time to send this! At the moment, there's no way to do what you want to do and apply the settings to all of your files while also keeping the default zoom settings. Everyone here at Dropbox loves to know what our customers think, so if you…

Hi @"Luc Fortin", how are you today? Can you please try to locate the charge using the steps I provided in this thread? Let me know what you find.

Hey @"Robert K JSS Tech", happy Wednesday! Your feedback regarding our previews and files has been very valuable, and I will endeavor to make sure your voice is heard. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. By the way, do you refer to a…

Hey @"James H.83", sorry to jump into your convo with @"Hannah"! Just to make sure we're on the same page, can you send me a screenshot of the app's status as shown in your system tray? While we're at it, I'd appreciate another one from the content of your Dropbox folder to check the syncing icons on your files if…

Hey @"RebeccaCarter", Thank you for your screenshot! How are you this Tuesday? No worries, I want to help as much as I possibly can. Can I reach out to you via email in order for us to look further into this? Please let me know!

Hi @"John Andrew", let's see what we can find on this! Can you give me some additional details on what you want to achieve? Are you referring to sharing permissions? Let me know more, and we'll take it from there.

Hey @"CoralCrust", thanks for posting your question here! The fact that the app and Dropbox folder are installed on an HDD could be causing this. Generally, it's preferred and suggested for the app to be installed on the device's drive. Can you let me know the version of the app you have installed on the device? Let me…

Hi @"cstalt", welcome to our Community! I understand you're having issues with moving a number of files using our website—correct me if I got anything wrong please. That's expected to happen with such a huge number of files. However, would you mind trying it on a different browser too? What I would suggest is that you…

Hi @"Setchy1222", I'd be more than happy to help. I've merged your post under this similar thread since it matches what you initially asked. Would you mind taking a look at what was previously suggested? Also, what is the size of your external ****** drive? Let me know how it goes.

Hey @"Azat202021", thanks for posting here today! Can you please send me a screenshot of the error you receive on your end when you open the shared link? Does that happen with all of your links? Keep me updated.

Hi @"soher1", let's see what we can find about this! Have you checked both your deleted files page and your events page? Can you give it a look and let me know what you find there? Thank you very much!

Hey @"DanWeiss", I'd be happy to answer this for you! Since you don't remember the password for the account, the best way to go about it would be for you to create a new one. If you're connected to your old Dropbox account, you can then move any files you want to the new one. Also keep in mind that if you don't use your…

Have you tried uninstalling the app, then re-installing it @"ModelXTC"? If so, could you give it a go, and let me know if the same behavior is apparent there as well?

Hi @"thejustintung", welcome to our Community! Because the OP had a similar question, I've merged your post into this thread. Would you mind having a look at what has been suggested already, and letting me know if you have any questions? Thank you!

Hi @"ModelXTC", thanks for all the details! Now, let's work on each one individually. In regards to the 1 red number you see there, could you click under Activity, and make sure all of your notifications are read? As for the syncing message in the first screenshot, it's possible that Dropbox files won't sync if they're…

Hi @"Lightfield", happy Tuesday! Can you send me a screenshot of the error you're referring to? Have you tried downloading the content using a totally different browser? Keep me posted, and we'll take it from there. 

Hi @"Troy Walton", no worries this is why I am here. You can find the steps to disable Computer backup right here. If you have any questions, don't hesitate to let me know!

Hi @"ModelXTC", sorry to jump into your convo with Walter! Could you send us a screenshot of what you see on your end when looking at the icon? If I were you, I'd double-check that all of my app notifications have been checked. Also, do you see the app's status stating "up to date," "syncing," or "indexing"? Thanks a…

Hi @"Kapriyati"! I hope you enjoyed your weekend! Can you try accessing our Community, using a different browser, and tell me if you're able to see it there?