Megan Dropbox Community Moderator

Hey there, @"rmc40", let's see what we can find together about this! Could you please look into your account's plan and get back to me with more information? Also, can you find a charge from us in your bank account if you check it? Let me know more!

Hey @"amalb", welcome to our Community! If the files were never synced to your Dropbox account online, then the chances of recovering them are very slim. If I were you, I'd look at the events page to see what's going on. Keep me posted on the results.

Hi @"AlxBzh"! I'm so glad it worked! As for this message: Dropbox's functionality on your computer will remain unchanged, and your data will remain accessible. This statement just refers to how the desktop software will behave in a future macOS release. Have a lovely weekend ahead,enjoy!

Hi @"MRC62", how is your Friday going? Can you let me know your syncing status, and version of the app? Also, have you checked on your end, to make sure that the files you're missing don't have any invalid characters? Let me know!

Thank you all for providing me with your ticket numbers! I'll definitely keep an eye open on these cases, and we'll continue working on this there. Keep me posted. 

Hi @"bibotheghost", how are you today? Does this happen with all of your Excel files, or just a particular one? If "Show Changes" is greyed out in the Excel menu bar, then it's possible that the document has been locked from having changes made. However, since this looks like a Microsoft question or issue, the best thing…

Hi @"codymcmanus" & @"felixelaeis" & @"Chaitanya"! Thank you all for posting here! I just sent you individual emails, in order for us to look into this! Reply back to me and we'll take it from there. 

Awesome news @"RBinPerson"! That's what I want to hear. If you need anything else, you know where to find us! 

Hi there, @"bernardomm"! Can you try adding a password on multiple devices and seeing if any of your passwords sync? This can help you determine whether the syncing issue is limited to one of your devices. For example, if your passwords sync between two devices but not a third, we can isolate the issue to the third device.

Hi @"RBinPerson"! Interesting behavior there, although I have to admit that it sounds like your OS might be the culprit behind this. Are there any pending OS updates for your device? One more thing you can try is uninstalling the app and re-installing it in order to see how this is going to go.

That's the spirit @"Andy P.17"! Also, I agree with you on this one. 😉 If you need anything, give me another shout!

Amazing news @"tibo1234"! Give us a shout if you need anything else. 

That's what I like to hear (or read as a matter of fact) @"nuce60"! 😊 If you need anything else, let me know! 

 Hi @"Andy P.17"! As a workaround (not ideal), but to get going with it, would be for you to try and pin certain folders from Dropbox to the start menu for quick access. I suggest that you also try to contact Microsoft support to see if they can help identify why this is happening.

Hi @"tibo1234", let's see what we can find on this! Can you try uninstalling and then re-installing the app? That won't affect any of your files, of course. After you do, try to connect the external once again. Keep me posted on the results. 

Hey @"AlxBzh"! Interesting case there. Have you also tried the offline installer on your end? 

Hey @"Berryth", welcome to our Community! Rich is absolutely correct here; this isn't one of our icons. If you want to find out more in regards to the Dropbox icons, you can have a look into this article. Let me know if you have any questions.

Thank you for reaching back to me, I hope you enjoyed your weekend @"mcarbl"! It seems you're using the beta version of the app, which could justify this behavior. Go into your account settings on the Dropbox website and turn Early releases off. Once you do this, make sure to re-install the stable version of the app. Also,…

Thank you for reaching back to me, I hope you enjoyed your weekend @"Pixcel". I just sent you an email, in order for us to have a closer look into this. Reply back to me and we'll take it from there. 

Sure thing, @"Andy P.17". Give it a go, and let me know more. 

Hey everyone, happy Monday! You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones. Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails. Can you try submitting your ticket here while you're being…

Hi @"satyapivot", wishing you a great week ahead. Because the OP expressed the same concern, I've merged your question into this thread. Feel free to take a look at what has been suggested here, and let me know if you have any questions. Thanks!

Hey @"felixelaeis", happy Friday! Would it be okay for me to reach out in order for us to have a closer look internally? 

Hi @"AlxBzh", let's get right into it! What is the installed OS on your device? Feel free to also send me a screenshot of the message you see on your end. Let me know of any updates.

Hi @"bernardomm", let's see what we can find on this! Can you try to close and re-open the Dropbox Passwords app on your device? Steps to fully closing an Android app: https://support.google.com/android/answer/9079646 When you re-open the app, are your passwords now synced? Let me know!

Hey @"91281"! If you can't see your Dropbox icon, I'd suggest a quick re-installation from this link. Keep me updated on the progress. 

Happy Friday @"Andy P.17"! I'd suggest that you update the desktop app on your end, since there's a new version out. You can follow this link to do so manually if it hasn't updated already. Can you also check for any updates on Excel and let me know how it goes from there?

No worries, @"DoW"! I just sent you an email, in order for us to see what we can find on this. Reply back and we'll take it from there.

Hi @"AMG24", that's awesome to hear! Have a lovely weekend ahead,enjoy! 😊

Hey @"mcarbl", welcome to our Community! Let's see what we can find together on this. The first thing I'm going to need you to do would be to hover your mouse over the little Dropbox icon. Can you let me know the version of the app that you have installed on your device? Keep me posted, and we'll take it from there.