Megan Dropbox Community Moderator

Hi @"Sybille", welcome to our Community! Is it possible that you have two Dropbox accounts, or that you created a new one when trying to upgrade? If you use our self-serve look-up tool, which account are you able to see there? Keep me posted on what you find.

Hi @"digitalworker", sorry to jump in here! I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. I'll keep an eye out on both the ticket and this thread. If you need anything else, let me know.

Hi @"Mred3car", how are you today? If you were charged for Dropbox, then most likely you do have an account. Since you're posting on the forum, you should already be signed into it. You can check which account you're using by visiting this page. In addition, if you've recently been sent any emails from Dropbox, you'll be…

Hi @"mtnkate", I'd be happy to answer this for you! It seems you've enabled our Computer backup feature. This Help Center contains detailed instructions for disabling it and restoring your content. If you need anything else, let me know.

Hi @"liffeyd", how are you today? I would like you to locate your Dropbox icon next to your WiFi and hover your mouse over it. Can you check the app's version along with its syncing status and let me know? Keep me posted, and we'll take it from there.

Hi @"VineDrop", sorry to jump in here! What do you see in regards to your account's quota when accessing your plan page right here? You should be able to see more details on what's taking up space in your Dropbox. Can you check? 

Hello everyone, happy Tuesday! First of all, thank you for reporting this, I appreciate your time. If all of you can open a ticket about what you mentioned, that'd be awesome. If you're having any trouble doing so, I'm here to help you open one, just give me a shout. In any case, feel free to reply back to me with your…

Hi @"Steve D", thanks for the screenshots! Is it possible that you have disabled the file system warnings for this entirely? In any case, can I send you an email, so we can have a closer look into this?

Hi @"samccarver", sorry to jump in here! Would you mind sharing a screenshot of what your desktop and menu bar look like so we can have a clear visual on our end? Thank you!

Hi @"dbs3000", thanks for the error message! I can see that you've removed your username from it. Do you see the same username throughout the error message, or does it change? If you see the same one, I suggest you perform an advanced re-install following these steps.

Hi @"Mark Siegel", I'd be happy to look into this for you! I've merged your post into this thread because it's similar to what the OP mentioned. Can you take a look at what has already been suggested previously and let me know if you have any questions? Thanks a bunch!

HI @"ajborson", sorry to jump in here! The link Jay provided is the correct one, and it should lead you to download the app to your device. Can you either try this one, or maybe the offline installer? Let me know of the results.

Hi @"bobhauert", sorry to jump in here. Can you locate your little Dropbox icon, next to your WiFi icon and follow the steps @"Jay" suggested? 

Hi @"Ianfazer", I hope you're doing well this Monday! I managed to locate your ticket in our system and passed your comments onto our support agents working on this. Your words have been quite helpful, and I will do everything I can to ensure that your voice is heard. Sorry that this wasn't the experience you had in mind,…

Hi @"ovolkov", let's see what we can find together on this! From what I understand, you're trying to change your account's email address and that change doesn't go through. Am I correct on this? If that's the case, have you maybe tried a different browser to see if the behavior there is the same? Let me know.

Hi @"Sandbox Studio", let's see what we can find on this! Can you please run the following command through your Mac's terminal app? sudo mv ~/.dropbox ~/.Trash/dropbox.old Please note that once the prompt displays, the instruction completes the requested task. If the command returns an error, or does not respond after an…

Hi @"rmc40"! Due to the way that App Store purchases are handled, I have to redirect you back to Apple in order to pursue a refund. Please follow the steps below to contact Apple regarding a refund: https://support.apple.com/kb/HT204084 If you have any other questions, let me know.

Hi @"jessifishman" & @"Trish S.2", how are you today? I'd be more than grateful if you could attach some screenshots here in your next reply. Can you search for an example file on the web and show me the results you get, versus what you see when you search for the same file on the desktop app? Thank you both for this!

Hi @"Esprit06", let's see what we can find on this! As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should…

Hi @"afrey25" & @"George17"! When you see the syncing messages of files being synced to the device, is there a chance that files are being added to a shared folder on your account online maybe? Also, do you have any third-party apps that use your files too? 

Hi @"lil me", I'd be more than happy to help! Do you face the same issue as the rest of the users in this thread? If so, have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge? Let me know more.

Hi @"DHarrisBKS", thanks for posting today! Just to clarify: When you try opening the content using the web, are you able to preview the files? If your client tries to preview the same content after it has been downloaded on her end, does she notice the same behavior? Let me know, and we'll go from there.

Hi @"fitgurlrissa", let's see what we can find on this together! Have you tried the steps provided above by @"Nate_C"? If so, do you get any errors on your end? Let me know more, and we'll take it from there.

Hi @"emmasb", welcome to our Community! I've merged you into this thread since the OP has a similar concern to what you had. Feel free to take a look at what has been suggested so far, and let me know if you have any questions. Cheers!

Hey there, @"afrey25", I'd be happy to have a closer look into this for you! Keep in mind that the Beta version of the Dropbox app could be contributing to high CPU usage and not ease the issue. What is the current version you're using? Feel free to hover your mouse over the Dropbox icon near your WiFi, and let me know.…

Hi @"davec123", welcome to our Community! Unfortunately, this isn't possible at the moment. I would suggest that you go under our " Share an idea" section and add this there as a future feature request for other users to see and upvote. I hope this clarifies things.

Hi @"rmc40", thanks for checking back! I'm afraid that since your plan is listed as the "basic" one, then your trial has either ended, or it never went through. Feel free to add a screenshot in your next reply of what you see under your plan page.

Hi @"amalb", thank you for your screenshot! If you see no sign of the files, then is there a chance that you have another Dropbox account and that they got uploaded there? Also, @"Krisshaceracho" it seems you're referring to our computer backup feature. You can find detailed instructions on how to disable it here. If you…

Hi @"Mike B.53", let me see what we can do about this! Can you let me know your app's syncing status? Also, have you tried renaming an example file through the website to see if it's going to sync afterward? Let me know more about it.

Hi @"Jonswift", welcome to our Community! You should have no problems uploading content to your account as long as it does not violate our Terms of Service. Provided you have second thoughts, you can always put the content you mentioned in a zip folder, and put a password there. I hope this clarifies. If you need anything…