Megan Dropbox Community Moderator

Thanks for the screenshot, @"IsaacGaz"! It seems that the Smart or selective sync changes didn't have enough space to take place, hence the error. Can you try making some space on the ****** drive you have the app installed on and then trying to apply the settings again after exiting the app?

Hey @"mikeyparr", I hope you're doing well today! It sounds like you're referring to a shared folder, right? If so, were you the owner of the folder or a member? If I were you, I'd check to see if you have the option to add the folder back to your account. Can you give this a go and let me know how it turns out?

Hi @"IsaacGaz", I hope you're doing well! Can you clarify if you're using our Smart Sync feature or selective sync to remove the files? Also, where do you see the "Can't sync, not enough free space" message? Can you send me a screenshot? Keep me posted, and we'll take it from there.

Hey @"Ben", how are you today? Do you have an app on your phone that you can use to open them? Also, do you get any errors when trying to open them, and if so, can you send us a screenshot? Keep me posted!

Any time, @"ajborson"! If you have any other questions, you know where to find us! Happy New Year 2022! 🎉

Hey @"ajborson", could you send us the error you get when trying to open the files on your end? Also, in order for you to install our full Dropbox desktop app, you'd need to follow Microsoft's steps, in order to get out of the S mode on Windows 11. 

Hi @"ajborson", I'd be happy to help with that! So, the first thing you want to do is make sure that you see the updated version of the files online on our website. Is that the case? As for your Windows device, can you check your syncing status and the version that you have installed there? Lastly, since you mentioned…

It sounds like you've disabled the feature, @"kfast". If so, did you choose to "Keep content in folders on this Mac/PC" or "Leave content in Dropbox"? You should be able to move the files out of your Dropbox folder elsewhere on your machine. This will delete them from the site, but stay on your computer.

Hi @"Vcpomg777", welcome to our Community! Because the OP asked the same question, I've merged your post into this thread. Feel free to have a look at what has been said already, and let me know if you have any questions.

Hi @"kfast", let's see what we can do here! It seems you're talking about our computer backup feature. The steps to disable it can be found right here. Once you do so, your files and folders should be able to be moved back to their original paths once you do so. If you want to uninstall the app in the future, you should be…

Hi there, @"Tallguy924", welcome to the Dropbox Community! At the moment, as many as you want. There is no limit to the number of files and folders you can have, as long as you are within your overall storage space limit. If any other questions pop into your head, let me know!

Hi @"jaymeetee", that's what I was about to suggest myself too. I think it'd be wise to check in with Microsoft. Let me know if you have any other questions.

Hi @"oilemgolem", how's your Monday so far? It sounds like this is more of an Adobe issue than a Dropbox issue since it has to do with how they handle their permissions. However, it sounds like you might have enabled our computer backup feature. That could be what's causing the symptoms you've described. If you wish to…

Hi @"jaymeetee", I am glad to see @"Jay" could help you with this! If you need anything, you know where to find us. 

I am here to possible shine a light, @"AROS_NL". Would it be okay for me to reach out to you via email in order to see how I can help locate this charge? Cheers!

Hey @"AROS_NL", I'd be happy to help! If you upgraded using an iPad, then there's a chance that your subscription is administered by Apple. Can you try following the steps shown here? Keep in mind that if you see "Basic" under your plan page, that would mean that you don't have a paid subscription with us. Let me know the…

Great news, @"Dan47"! If you need anything, I'll be one post away. 

Hey @"roxyazar", welcome to our Community! Can you try searching for an example tag and sending me a screenshot of the results that come up? Thanks, I appreciate it. 

Hi @"Jennifer G.29", happy Monday! Is your app running and syncing? Can you check the syncing status, and let me know? Thank you! 

Awesome, @"javiindy"! Give me another shout if something comes up. Cheers!

Hey @"javiindy", how are you this Monday? As a first step, can you let me know your app's version and syncing status? Also, did the number of files decrease at all, or no? Let me know, and we'll take it from there.

Awesome news, @"gcutuly"! If you need us, we'll be one post away. Enjoy the rest of your week.

Hi @"Dan47", let's see what we can do about this! Can you please try out these steps and let me know how they work out for you? Keep me posted!

Hey there @"thecreativeoffices", I hope you're doing well. We don't suggest keeping Dropbox on external drives because it can lead to a variety of sync issues, including the one you described. If you want to preserve space on your computer, you could sync it to your root ****** drive but utilize the Selective Sync function…

Hey @"gcutuly", I'd be happy to answer this for you! Your Dropbox icon should be next to your WiFi icon, and your date and time. You can also have a look at this Help Center article that explains how you can find your preferences. Can you give this a go, and let me know the updates?

Hi @"Turtle1994", welcome to our Community! If you have a paid plan and want to use Smart Sync on one of your devices, you can absolutely do that. Smart or selective sync settings are individually set-up for each device you have and do not reflect on others unless you change the settings manually. If you have any other…

Hi @"Philigi", welcome to our Community! In order for the people to be able to access the folder, they would need a Dropbox account. Generally, people can indeed be notified by email for weekly updated in their shared folders. If they don't want to create a Dropbox account, you can always try sharing a link with them.…

Hey @Srgreenwood, sorry to hear about this! I just sent you an email, in order for us to have a closer look into this. Please reply back to me as soon as possible, and we'll continue working on this. Cheers! 

I just sent you an email, @"The TechJedi"! Please reply back to me as soon as possible, and we'll continue working on this. Cheers!

Hi @"RogerCourville", thanks for posting today! There's no way for you to avoid checking your folders for online-only files if you want to change their settings. The best way would be for you to access the folder, select all the files, and change them to local. If you have any other questions, let me know!