Megan Dropbox Community Moderator

Let me ask one more thing, @"stolan2"! Do you keep all of your files locally synced? Do you use selective or Smart Sync, for example? I'm mentioning this in case you have a high amount of files synced locally, as this could significantly slow down the program.

Hey guys, happy Wednesday! Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop experience with improvements to Windows Explorer, macOS Finder, and the taskbar/menu bar. Support for the desktop window ended on Jan 17, 2022. Don’t…

Hi @"TracerW" & @"hunterm"! Tracer, great troubleshooting steps on your end, and keep in mind that this is expected. This is how our selective sync feature works, since it helps you remove files from your ****** drive without deleting them from your device. Also, Hunter, I'd suggest that your client contacts our support…

Hi @"stolan2"! Do you mind clarifying the version of the Dropbox app you have installed on your device? It should look something like this: ******.3.****** or ******.4.******. Also, does this happen with all of your files, no matter what their size is?

Can you send us a few screenshots of what you see on your end, @"msmorto92"? That'll help us get the visual you have on your end, regarding the files you have online and what you see in your Dropbox folder's properties. Thanks a bunch.

Hi @"Star B.", how are you doing today? Just to clarify a bit more on your situation: do you get the error when trying to send a new referral, or does this happen with shared folders too? Let me know more, thanks. 

Hi @"Dimitri Lostromos", thanks for the speedy reply! If someone forwards the link, yes, the other person would have access. At the moment, we don't have a feature that would prevent this. A paid professional or business plan could add passwords to the shared links, but even with the passwords, someone could forward the…

Hi @"Dimitri Lostromos", happy Monday! First of all, it seems like you wish to embed a link to your site, right? I wouldn't suggest that, since everyone and anyone could have access to it. As an alternative, you can share the folder directly with the people you want. However, they would need to have a Dropbox account and…

Hey @"hunterm", welcome to our Community! Does this happen with a specific file type or with all of them? Also, does the user get any error messages when trying to double-click on online-only files, and if so, what is the message? Keep me posted, and we'll take it from there!

Hi @"msmorto92", I'd be happy to look into this! Can you check if you might have enabled our computer backup feature? Also, what's your app's syncing status? Keep me posted, and we'll take it from there!

Hey @"sergimia", how are you today? Can you try selecting these online-only files, then right-clicking on them, then selecting Smart Sync and changing them to Local? That should do the trick. I hope that this helps.

Hey @"cher1222", I hope you're doing well! Just to double check, have you tried accessing the link using a different browser? Can you try and let me know?

Hey there, @"Helen J.3", happy Thursday! Can I ask the type of your external drive? Keep in mind that this feature works with NTFS drives on Windows and APFS or HFS+ on Macs. Keep me posted, and we'll take it from there.

Hi @"Threeebeds", let me see what I can do to help! I checked, and it seems you've already been connected to one of our support agents. The best thing you can do is to continue working on this with the specialized agent in order to see what the best way to continue is. Thanks a lot. I'm here if you need anything.

Hi @"maynaus", I hope you're doing well! Glad to see everything is now back on track. If you need us, we'll be one post away.

Hi @"Hanton", thanks for the speedy reply! If you have issue with the website, you can always try the desktop app. Also, can you send us a screenshot, of what you see on your end when trying to delete your folders, please? That'll help us get a better visual!

Hey @"Hanton", how are you feeling today? Do you use the website or our app when trying to delete your folders? Have you been following these steps? Let me know, and we'll take it from there.

Hey @"kevin m", happy 2022! You should be able to press down on the area of the file you want the camera to focus on. Alternatively, can you try taking the picture using your phone's camera, then uploading it using our app? 

Hey @"emet-selch", thanks for replying back to us! Is it possible that the files were never synced from your desktop app to our website? Do you see any signs on the events page that they were uploaded there? Also, can you try searching for any example file names to see what you'll find?

Thank you for all the info @"Daniel50"! I did some digging, and I was able to create a brand new ticket number on my end for you. I have re-escalated to our specialized team, so you can continue working with them. Don't forget to reply back to them as soon as possible, before your ticket closes due to inactivity. If you…

Hey there, Jason! No, I didn't receive your reply. But don't worry, I just opened a new ticket on my end for you. Let's solve this, there.

Hi @"Daniel50", I hope you're doing well! First of all, I am sorry to hear about that, and I'd be happy to see what I can do on my end to help! Feel free to let me know more in regards to your situation and the issue you faced when contacting our team. Any ticket numbers are, of course, welcome, so I can pass your comments…

Hi @"anavix", I'd be happy to answer this one for you! If you want to delete your files off of your Dropbox account, you can either select all of them from your Dropbox folder and delete them. Or you can do this via our website. Just keep in mind that you might want to keep a copy of any of your files before deleting them.…

Hi @"DaveW26", let's see what we can find on this! Can you try changing your password online, then trying to sign into your desktop app? Let me know how it goes!

Just to clarify, when you checked your events page, did you see any additions to said files? Have you also taken a look at your deleted files page?

Hi @"Byron Wiltshire", let me help! How long has it been since this message showed up? Let me know!

Hi @"AGriffey", I hope you're doing well! Have you checked to make sure your desktop app is running? If so, what's its syncing status, please? Keep me posted!

Awesome, @"MH-77"! Please check for my email, and reply back as soon as possible. Cheers!

Hey @"MH-77", thanks for bringing this to our attention! Would it be okay for me to reach out to you via email in order to investigate further? Let me know!

Hey @"Confusedashell"! Have you checked for any missing file names under your Finder/File Explorer on your device? Also, did you happen to empty your trash when the content was deleted? Let me know!