Megan Dropbox Community Moderator

Hi @"C. Wei-Bin", let's see what we can do about it. Is the app stuck on a specific file name? Does it show you a specific number there, or just say "Syncing..."? Let me know!

Hi there, @"gl6", how are you today? Can I ask if you see any way to disable Replay email notifications when you access your account's settings here? Let me know! 

Hey @"EdNewbold", how are you today? As Walter mentioned above, and based on the screenshot you provided us, you would need to open your Dropbox folder and then access your My PC folder. Once you copy the files from your downloads, you should be able to move them back under their path on your device. Have you tried that?…

Hey @"Lisaq80", let's see what we can find on this! Do you get any errors on your end when trying to preview the files? Feel free to let me know the OS you're using, and if it's up to date along with the Dropbox app installed on your phone. Keep me posted!

Thanks for reporting more on this, guys! Can I ask for some screenshots of what you see on your end when trying the search function on the web? Also, does this happen with a specific key word you're trying to search or any of them? Feel free to conceal any of your personal info.

Hi @"MethylOrange", how was your day? I hope you're doing well! Would you mean me to reach out via email in order to look into this more closely? 

Hi @"DJ Res-Q", welcome to our Community! You're right on this one. The user would need to download and install the desktop app on their device in order for you to get your free referral space. If you have any other questions, I am here!

Hey @"Paf13", welcome to our Community! What's the OS of the Dropbox app installed on your device? Have you tried uninstalling and reinstalling the app? If you notice the same behavior, feel free to send me some screenshots of what you see on your end. Thanks a lot!

Hey there, @"TrueSky", I hope you're doing well! With files that reach up to 300GB in size, it makes sense for the app to need time to sync the entire content. As for the advanced re-install Walter suggested, that would be a nice idea. Give it a go, and let us know how it goes.

Hi @"Ganache", how are you today? You can't directly see when the feature was enabled. However, you can have a look at your events page. The Events page gives you an overview of all activity in your account, including file events (adds, edits, and deletes), as well as adding or removing shared folders. This way, you can…

Hey @"Itint", happy Thursday! Have you made sure that your notifications are all caught up when clicking on the Dropbox icon? Also, what is your app's syncing status? Let me know! 

Hi @"Subgiant", how are you doing? Have you tried uninstalling the Capture app on your end? Also, if you access the app's preferences and then go under the Backups tab, do you have any relevant options there? Let me know more.

Hey @"Jessica D.20", let's see what we can find on this together! Does the 404 error show up on all of the links or just some of them? Since you uninstalled Dropbox Capture, can you try re-creating a shared link from scratch and let me know how this goes? Please keep me updated! Keep me posted!

Hi @"MethylOrange", welcome to our Community! Interesting behavior there. Can I ask what version of the desktop app you have installed? You should be able to hover your mouse over the little Dropbox icon next to your WiFi and find it there. Also, does the flicker happen on your entire screen? Let me know, and we'll take it…

Hi @"Quintav", let's see what we can find on this! It sounds like it's possible for you to have two Dropbox accounts, one basic one and one linked to Apple. Could that be the case? Can you check your emails to see if you can find an inbox from Apple stating the email address of the upgraded account? Let me know!

Hey there, @"Vitamin Bread", I hope you're doing wel! Did you receive an email confirming that you're following a folder? In case you didn't, feel free to repeat once more the unfollow process, and then check for two things: (1) if you got the confirmation and (2) if you got any notifications about the updates.

Hey @leilanireyes12, let's see what we can find on this! Is your error message the same one as the OP mentioned above? Can you let me know if you're trying this in a shared folder or on your account directly? Keep me posted! 

I checked, and it seems a member of our Support team has already contacted you, @"darh". If you have any other questions, you know where to find us.

I see, thanks for trying that @"darh". Since you're part of the Plus plan, can you try contacting our support team about this? You'll receive a ticket number (e.g., #1234567), which you can let me know here. Let me know how it goes!

Hi @"DrooCloo", let's see more about this! Can you let me know the version of the OS and Dropbox you have installed on your device? Also, if you could let me know the precise steps you follow on your end, that'd be splendid! Do you use the Files tab on the app? Thanks a lot.

Hey @"darh", sorry to jump in here! I loved all the details you provided us with. Can you try clearing your cache like so? - Navigate to the “Account” tab. - Tap the gear icon in the upper-left corner of the screen. - Scroll to the bottom of the screen. -Select "Clear Cache." Then, please uninstall and re-install the app…

Hi @"RBrunner", how are you doing today? Keep in mind that the grey Xs next to your files indicate that you might have another cloud service running on your machine, which is causing the grey X icon to appear. Do you have any other cloud programs installed on your device? If I were you, I'd reach out to our support team in…

Thank you for reaching back to us, I hope you enjoyed your weekend! If I were you, I'd reach our to our Support team in order to investigate further, @"msmorto92". They have all the available tools on their end, to see what might be causing this.

Hey there, @"Kbelle"! It sounds as if you're part of the Standard Business plan then. You can check your account's settings for that. Don't hesitate to get back to us if anything comes up.

Thank you for reaching back to me, I hope you enjoyed your weekend! I just sent you an email, and I'd be happy to talk to you there, @"Star B."

Hey @"Star B.", I hope you're doing well! Would it be okay for me to reach out to you via email in order to see why this might be happening? Keep me posted!

One more thing, @"msmorto92". Have you ignored any of your files or folders using these steps by any chance? I'd also assume that your desktop app shows 'up to date' while we speak, yes? 

Hey all, thanks for posting here! Your feedback regarding our Dropbox desktop application has been very valuable, and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Keep in mind that no features were removed and you can…

Hi @"BBN", I hope you're doing well! Can you try following the steps in order to perform an advanced re-install on your end? Let me know how it goes!

Hey people, how are you all doing? First of all, thanks a lot for your thoughts and comments. They surely help a lot to understand what you want on your end. Keep in mind that Dropbox remains focused on helping our customers stay organized and work more efficiently. With this focus, we’re simplifying your desktop…