Megan Dropbox Community Moderator

Hi @"C Honner", wishing you a great Wednesday ahead! Can you try follow these steps? If you have any questions, let me know. 

Hi @"aknyc"! Backup tools, such as Apple Time Machine, and syncing software (such as One Drive, Google Drive, Sugar Sync, and others), should not interact with the Dropbox folder's contents. If you want to, you can always go ahead and use them together, but we can't suggest this on our end.

Hey @"rogerky72", how are you today? Have you tried a different browser other than the one you're currently using? If I were you, I'd also try an incognito tab on your current browser. Can you give it a go, and let me know of any updates? Thanks! 

Hey there, @"themagicdust", let's see what we can find on this together. Do you try to download the content from our website or use the desktop app to sync it? In addition, do you happen to know the size of the folder you're downloading? Keep me posted, and we'll take it from there.

Hey @"ZeJ", I hope you're doing well today! Can you give me some more clarification on what you mean when you say a public folder? Let me know, and we'll take it from there.

Hey @"aknyc", let's get to it! Things remain the same on our end, in terms of how Dropbox interacts with Time Machine. The latter itself is fine, but restoring files from there could result in incorrect permissions, corrupted data, or even deleted data. If you need anything else, let me know.

Hey all, happy Friday I hope you're all doing well! I'd appreciate it if you could open a ticket number by communicating with our Support team. Once you do, feel free to send me the ticket ID you'll receive, so I can locate it on our system. If anyone has any issues while creating a ticket, let me know. Thanks!

Hi @"ccd2", welcome to our Community! How large is the content you're trying to download? Can you also send us a screenshot of the error you see on your end? Thanks a bunch!

Thanks for the info, @"moonlightbae"! Have you tried previewing them using the website? If so, can you try a different browser too? If you see the same message, feel free to take a screenshot of it, and send it over to me.

Just sent you an email, @"Candace A.4"! I'll see you there, so we can continue troubleshooting on this. Cheers!

Hey @"JennJD10", how are you today? Let's see what we can find on this, although it sounds like Goodnotes might have changed the way they interact with us. Can I ask if you're using iOS or Android? Any screenshots you want to send my way are definitely welcome. Keep me posted, and we'll take it from there.

Thanks for the clarification, @"91281" & @"Helen J.3"! Can you check to make sure you haven't disabled your File System Warnings? Please go to Preferences > Account tab and try re-enabling them by pressing the Option/Alt key.

Thanks for the updates, @"Candace A.4"! Let me know if it's okay for me to reach out to you via email, in order to have a closer look at how we can proceed next.

Hey all, happy Wednesday! Can you just confirm for me that the email address associated with your Dropbox account is the same as the email address used for your Google account?

Hi @"Kelly Mc", I hope your day is going great! Have you added the member's email directly to the folder, or have you shared a link to the content? Also, is the member able to see the updates online? Keep me posted, and we'll take it from there.

Hey there, @"91281", how are you today? Can you share with me the usage and the capacity of your drive? Keep me posted, and we'll take it from there. 

Hey @"johnblakemore", sorry to jump in here! Have you tried a different browser in order to preview your file? Can you give it a go and let me know how it goes? I'll be waiting for the results. 

Hi @"mphchamah1", how are you today? Dropbox does not offer military discounts at the moment. I hope this answers your question.

Hi @"AGallo", how are you today? Have you tried the same steps on a different browser in incognito mode on your current one? If not, can you give it a go? One more question: are you the creator of this document, or has it been shared with you? Keep me posted.

Hi @"Thibaut Seville", are you doing okay? Can you also try the offline installer from this link? Let me know if you come across any issues when trying to install it. Thank you! 

Ehi @"Dan47" p & @"michele_b99" , sarei felice di aiutarti! Puoi fare clic sul collegamento ipertestuale blu e inviarmi il registro degli errori completo, così posso analizzarlo e inviarti i passaggi successivi? Se la tua app non si aggiorna, è per questo che gli altri non vedono le tue modifiche. Modifichi i file…

Hi @"Candace A.4", sorry to hear that! Do you see the same screen as in the screenshot above? Also, have you updated your Safari? Let me know.

Hey @"JasonDunn", happy Monday! Do you use cellular data or WiFi to connect? Have you tried switching from one to the other? Let me know!

Hey there, @"Lars Engseth", I am wishing you a great week ahead! Have you made sure you're connected to the same Dropbox account on all of your devices? Also, have you taken a look at this Help center article? Let me know of any updates.

Hey @"milomilomilo", I hope you're doing well! When you star an image, that will show up only on your end, not the person you're sharing it with. The best alternative I can give you for this is to comment on the shared files you want to work on. Would that work? I hope this helps!

Hey @"nuce60", thanks for posting on our Community! Can you also try out these steps, and let me know how it goes? Thank you so much! 

Hi @"moonlightbae", happy Friday! Do you have installed an app on your iPhone that's able to preview these files? Based on this Help Center article, it seems that .epub files aren't supported and shouldn't be previewed online. Can you send me a screenshot of the error you got on your end? Keep me posted!

Hi @"Heimlick", let's see what we can find on this! The Dropbox folder remains on the device after you uninstall the program unless you choose to delete it. Have you tried unlinking your device remotely? Once you do, can you then delete the Dropbox folder and see how this goes? Thanks!

Heya @"MethylOrange", I just sent you an email! I'll be happy to see you there. Cheers!

Hi @"CapnBuck", how are you this Wednesday? Have you made sure that Safari is up to date on the device? One more thing: I suggest this link, which can be opened directly in Safari. Can you try it and let me know if this does the trick? Thanks.