Megan Dropbox Community Moderator

Hi @"pablopaul"! Thanks for all the additional information! Would it be okay for me to reach out via email in order for us to have a look? Let me know.

Hi @"teadrinker", welcome to our Community! Is your Dropbox app up to date? Also, have you made sure your command is correct? example: Clear-Content -Path 'C:\Users\yourname\Dropbox(Personal)\YourFileName.pdf' -Stream com.dropbox.ignored

Hi @"CelesteMejia", welcome to our Community! I'm here and ready to help! Can I reach out to you via email, in order for us to look into this closely? Looking forward to hearing back from you.

I'd be happy to reach out to you via email in order for us to look into this @"lex2". Would that be okay?

Hey everyone! I've contacted our Team, and it seems the best way to go about it would be through our ticketing system so we can have a more specific look into what's causing this. Both me and the team understand this is far from ideal, and we're here to help you all locate what's causing it and how to proceed next. If any…

Hi @"lex2", how are you today? It sounds possible that you upgraded a different account than the one you're using. Have you tried contacting Apple in order for them to help you locate where the charge is coming from?

Hey @"Pullen Family", how are you today? If you try to download the files through Dropbox, using these steps, do you get the same error there as well? Keep me posted. 

Hi @"RB2022", thanks for the screenshots! You should be able to locate the Backup tab if you follow the precise instructions indicated in the app on the most recent snapshot. I'd like you to look for the Dropbox icon on your desktop. It'd be right next to the WiFi icon. After that, you should be able to click there and…

That's the news I like to hear, @"DennyBeach"! If you need anything else, I'll be one post away. 😎

Hi @"Shadylettuce365", happy Monday! Have you contacted our Support team about this? Feel free to let me know your app's syncing status, along with its version. Let me know more, and we'll take it from there.

Hi @"DennyBeach", welcome to our Community! Can you try following these steps in order to remove your access to this shared folder? Keep me updated on the results!

Hi there, @"david_rand", wishing you a wonderful Monday! The best way to check your account's quota is through our website. Can you check and let me know what you see there? Sometimes, you might apply different syncing settings on the desktop app that won't show all of your files and folders locally. Thanks!

Hey @"MrTom", & @"mailmail2"! Would it be okay for me to reach out to you via email, in order for us to have a closer look into this? Keep me posted.

Thank you for reaching back to me, I hope you enjoyed your weekend! @"RB2022" Feel free to send me a screenshot, of what you see on your end in order for us to look into this. Thanks!

Hi @"RB2022", welcome to our Community! It seems you're referring to our Computer backup feature, right? You can find the steps for how to disable it in this Help Center article. If you have any other questions, don't hesitate.

Hi there, @"MrTom", how are you today? Can you send over a screenshot of the settings you've applied after clicking "Change AutoPlay Settings" in the Backups tab of the app preferences? Thank you so much!

Hey there, @"pablopaul", how are you today? That sounds interesting indeed. Does that happen with all of your online-only files? Can you check the version of the app that you have installed on your device? You can do this by hovering your mouse over the little Dropbox icon next to your WiFi. Thanks!

Hey there, @"Grafiti4u", welcome to our Community! It's most likely what Rich suggested, but in order for me to double check and also let you know more, can you send some screenshots of what you see on your end with us? Keep me posted.

Hey @"Rsync", welcome to our Community! The best way to remove content safely is to first sign out of the app, then uninstall it. Once that is done, they can delete any Dropbox content off of the device. If they had enabled our computer backup feature, they might want to disable this too. As for any files that might get…

Hi @"angelob3", let's see what we can find on this! Would you mind sharing a screenshot of the error you received with me so I can see this? Do you see this error when trying to open the file using a different browser? Thank you.

Hey @"bzp85"! The Backup plan has all the features the basic plan provides. You can still connect up to three devices, and one of them can have the computer backup feature enabled. The content you want to back up does not count towards the basic plan's 2 GB of storage space.

Hey there, @"JS91" I hope you're doing well! Can you please try to perform an advanced re-install on your end and let me know of the results? Thanks!

That's amazing to hear (or read in our case) @"muneeb31"! 😎 If you need anything else, don't hesitate! Enjoy the rest of your week ahead.

Hey @"Peter HK", hope your Monday is going great! At the moment, the maximum length is indeed limited to 5 minutes. Your feedback regarding Capture has been very valuable, and I will endeavor to make sure your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. I hope this…

Hi @"bzp85", I'd be happy to answer this one for you! The Dropbox Backup plan is a paid subscription that provides all the space that you need for automatic cloud backups of one computer. It also includes 30 days of file version history, including Dropbox Rewind, and all the features of the Dropbox Basic plan. To learn…

Hi @"Nisha Banerjee", I hope you're doing well! Can you let me know if the folders seen in the screenshot are empty? If not, what type of content do they have there? I'd also love to know more regarding their size, since it seems a bit odd that they would occupy so much of your ****** drive space. Let me know more, and…

Hey @"TimDb", let's see what we can do about this! Just to double check, when you check next to your WiFi icon, you don't see a little Dropbox icon there, right? If you do see it there, would you mind hovering your mouse over it, and letting me know the syncing status and version? Keep me posted, and we'll take it from…

Hi there, @"Nikita_"! I hope you're doing well! Out of curiosity, have you tried rebooting your device first? One more thing is, if you press the [command] [delete] keyboard keys at the same time, what do you see? Let me know more. 

Hi @"SilverW", welcome to our Community! Do you try to download them both at once, or do one-by-one individually? If I were you, I'd try the latter. You might also wish to try a different browser to see if the problem persists. If you do, please send me a screenshot. Thanks!

Hey @"DB_User31", let's look into this together! Have you made sure that the email address you received this email from is the same one as the one tied to your Dropbox account? It sounds as if you might have two accounts, so we might need to check and exclude that option first. Feel free to check on your end and let me…