Megan Dropbox Community Moderator

Hey everyone, Happy Friday! In order for the team to be able to look into this and investigate, I'm going to need from you to contact them directly. You should be able to do so by visiting this page here. If any of you face any issues, let me know so I can chime in and help. Once you have your ticket numbers, reply back to…

Hey @"AdminDirectitude", happy Friday! Can you let me know the state of the files you're inserting to your Office documents? Are they synced locally, or online-only? Let me know the icons you see next to these files, in your Dropbox folder. Keep me posted. 

Great job on the update and tips you're sharing @"hemzet"! Thank you so much! 😊

Hey @"will-1000", sorry to jump in here and thanks for the ticket number! I passed your comments to our Support agent assisting you with this. It'd be the best case scenario to reply back there, with any additional info you'll notice. That way they can troubleshoot immediately if there's a need. Of course, you can also…

Hey @"BA1977"! One more thing, please. I'd love for you to send us 2 more screenshots, please. They'll be a tremendous help so we can proceed further. One would be of what they see when they hover their mouse over the little Dropbox icon, next to their WiFi. And one more, of what they see when they right click on a synced…

Hi @"aisb", welcome to our Community! Can you let me know when this behavior started happening? Also, what's the version of the app that you have installed on your iPad? Keep me posted, and we'll take it from there. 

Hi @"EC1985", welcome to our Community! I've merged you under this thread, where the OP posted a similar question to yours. Want to have a look as to what has already been suggested before, and let me know if you have any questions? If I were you, I'd also take a look into this Help Center article. I'll be waiting for your…

Hi @"boj_man", happy Wednesday! Can you confirm that you followed the steps outlines in this Help Center article? Keep in mind that this feature is for Business accounts, not personal ones. What do you see when you access your plan page? I'd appreciate a screenshot of the option where you enabled the feature, so I can have…

Hi @"novalin"! I'll forward your feedback to the appropriate areas so we can continue to improve. I'll be one post away if you need anything.

Hi @"arlie14", sorry to jump in here. Have you checked, to make sure your iPhone has enough space in order to export the file? Also, if I were you, I'd try rebooting the device and then repeat the export process once again. Let me know the results.

Hey @"huyness", thanks for clarifying. Since this isn't a consistent behavior then there could be a number of things that impact and fuel this. It could be a connection issue, a browser and cache issue and more. I suggest you check the status page when you notice this, to see if our website is operating as it should.…

Hey @"_illpadrino", let's see what we can find on this! Is it possible that you maybe upgraded the wrong Dropbox account? If I were you, I'd use our self-serve look-up tool, in order to have a closer look into this, and hopefully locate where the charge is coming from. Can you give it a go, and let me know the results?…

Hi @"Sitaifun", thanks for the speedy reply! Have you ensured your browsers are all up to date? If you could also send me a screenshot of what you see on your end when trying to preview the file, that'd be amazing. Just make sure to attach it to your next response. 

Hi @"BA1977", thanks for clarifying. When a file is syncing the Smart sync options wouldn't be present, due to the fact that the file hasn't synced yet. Once it's up to date, they should be able to change it. Can they try right-clicking on a file that has already synced, to try it out? 

Hey @"novalin", thanks for sending me the steps. It sounds as if you've shared the file directly, instead of using a shared link. Can you try following these steps and share the link to them via an email or any other means? They should be able to view the link without a Dropbox account too. 

Just sent you the email @"Myszab"! Reply back as soon as possible, and I'll see you there. Cheers! 

Hi @"weiskott", sorry to jump in here! Can you let me know your app's syncing status at the moment? Also, feel free to send me a screenshot as to how the files and folders look inside your Dropbox folder, so I can have visual too. Thanks! 

Hi @"indkal", happy Tuesday! As a first thing, can you let me know your app's version, along with the syncing status, please? Let me know, and we'll take it from there! 

Hey @"AHustle9", how are you today? I just sent you an email, in order for us to have a closer look as to what might be happening and why. Reply back to me, and we'll take it from there. Cheers! 

Hey @"Sitaifun", welcome to our Community! Have you tried a different browser to try and preview the file there? If I were you, I'd also try either a different WiFi connection, or cellular data just to exclude that these might be interfering, and mess on how the file previews. It's a good thing that the PDF looks as it…

Hey @"Myszab", sorry to jump in here! Can I send you an email, so we can investigate this closely? Let me know! 

Happy Monday @"D4n1"! I just sent you an email, I'll see you there. Have a great week ahead! 

Glad to see that everything is back on track now, @"mkmr484". I'll forward your feedback to the appropriate areas so we can continue to improve.

Hey @"Davil", welcome to our Community! I just sent you an email, and I'd be happy to see if there's anything on our end that we can do. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hi @"AB1977", how are you this Monday? It'd be the best thing for the member to contact us, so we can troubleshoot with them directly. Do they have a problem seeing the content you add on your end? If so, are they checking the web or the desktop app? It'd also help to know the version of the app they're using, along with…

Hi @"boj_man", let's see what we can find together! Have you set-up the example random.long.name.generated@addtodropbox.com email address as the email address you want to receive the emails, under your Admin Console's settings? As for the shorter email did you try swapping them on your settings? Let me know more, and we'll…

Hey there, @"Bronte", I hope you're having a great week so far. It seems you might have enabled our Computer backup feature. You can find out the steps as to how you can disable the feature here. If you need anything, don't hesitate to let me know. 

Hi @"novalin", I hope you're doing well! You can achieve that by creating a shared link of the PDF you want to send to them. They won't need a Dropbox account to view, and download the content. If you have any other questions, let me know. 

Hi @"D4n1", welcome to our Community! Would it be okay for me to reach out via email, so we can have a closer look into this? Let me know! 

No worries, take as much time as you need @"mkmr484".