Megan Dropbox Community Moderator

Sure thing, @"Andy P.17". Give it a go, and let me know more. 

Hey everyone, happy Monday! You asked, and I heard you. I am here and ready to help! It seems a lot of you are still experiencing this issue or similar ones. Instead of troubleshooting all of you here, I think it would be a better idea for us to switch to emails. Can you try submitting your ticket here while you're being…

Hi @"satyapivot", wishing you a great week ahead. Because the OP expressed the same concern, I've merged your question into this thread. Feel free to take a look at what has been suggested here, and let me know if you have any questions. Thanks!

Hey @"felixelaeis", happy Friday! Would it be okay for me to reach out in order for us to have a closer look internally? 

Hi @"AlxBzh", let's get right into it! What is the installed OS on your device? Feel free to also send me a screenshot of the message you see on your end. Let me know of any updates.

Hi @"bernardomm", let's see what we can find on this! Can you try to close and re-open the Dropbox Passwords app on your device? Steps to fully closing an Android app: https://support.google.com/android/answer/9079646 When you re-open the app, are your passwords now synced? Let me know!

Hey @"91281"! If you can't see your Dropbox icon, I'd suggest a quick re-installation from this link. Keep me updated on the progress. 

Happy Friday @"Andy P.17"! I'd suggest that you update the desktop app on your end, since there's a new version out. You can follow this link to do so manually if it hasn't updated already. Can you also check for any updates on Excel and let me know how it goes from there?

No worries, @"DoW"! I just sent you an email, in order for us to see what we can find on this. Reply back and we'll take it from there.

Hi @"AMG24", that's awesome to hear! Have a lovely weekend ahead,enjoy! 😊

Hey @"mcarbl", welcome to our Community! Let's see what we can find together on this. The first thing I'm going to need you to do would be to hover your mouse over the little Dropbox icon. Can you let me know the version of the app that you have installed on your device? Keep me posted, and we'll take it from there. 

Hey there, @"Aurora69"! I just sent you an email in order for us to look into this together. Cheers!

Hey there, @"Helen J.3"! I just sent you an email in order for us to look into this together. Cheers!

Thanks for the screenshots @"Pixcel"! Is this behavior limited to your mobile, or does the same thing happen when you're using the web? When was the last time you accessed your account?

If you check on top of the screenshot you sent earlier, it says "Recents," which indicates you're under that path. As for the files, they were either shared with you in the past, or not anymore. Or they might have been deleted more than 30 days ago, hence why you don't see them under the events page, which would make them…

If you check under "All files", are you able to find your file there? It seems this might have been part of shared content that has been deleted. Can you check your events page too? 

Hi @"Andy P.17", great ****** on the screenshot! Let me ask: are the files locally synced to the device, or online-only perhaps? 

Hey @"lex2", I just sent you an email! Feel free to reply back to me, so we can look into it. Cheers!

Hello again @"DoW", I appreciate your patience on this! Let's try one more thing: can you try turning off and on the notification option? Just make sure that you have Passwords open on the already connected device before trying to connect the new one. If this doesn't work, let me know so I can send you an email so we can…

You should have received my email @"pablopaul"! Let's see what we can find out about this. Cheers!

Hi @"Pullen Family", thanks for your patience here! Can I ask for one more screenshot of the full page? If you navigate to the file under the "All Files" page, and you click the three dots "..." do you see the option to download the file there? Lastly, do you access the file via a shared link by any chance? 

Thank you for the ticket number reference, @"teadrinker"! I can see that your case has been sent to our Specialized agents in order for them to investigate. Hold tight, and they should reply back to you soon, letting you know more about the next steps you'd need to take. If you need anything else, don't hesitate to let me…

Hi @"Pixcel", how are you today? If you use incognito mode and try to access your account, do you still see the error there? If so, can you send me a screenshot of it so I can see it too? Let me know.

Hi @"DoW", how are you today? It might be far fetched, but have you tried a re-start on your device? If you haven't, can you give this a go? Thanks!

Hi @"Andy P.17", how are you today? Can you let me know the version of the app you're using on your end by hovering your mouse over the little Dropbox icon? In addition, have you tried restarting your device? If you notice the same thing there, can you send me a screenshot, please? Keep me posted.

Hey guys! No, it's safe to say that there are no bots here. We go through each comment and post, and I truly understand your point of view. On my end, I personally try to help as much as possible, in order for this to be looked at. However, please understand that in order to work on this with you, we'll need to continue…

Hey everyone, I hope you're doing well! Our team is aware of this, and they're actively looking into this situation. If you have any open tickets, we will follow up with you there once everything is solved. I'll make sure to also keep this thread posted. If you need anything else in the meantime, let me know.

Thanks for the screenshot @"felixelaeis"! Can you also let me know the version of the app that you have installed on your device?

Hi @"bt22", how are you today? This wouldn't work on shared links. It sounds like viewer info would do the trick for you, however in order for this to work you would need to actually invite people on the file or folder. However, you should be able to see more on the activity of the file. If you have any questions, don't…

Thank you for your speedy reply, @"teadrinker"! Would it be okay for me to reach out via email in order for us to have a look?