Megan Dropbox Community Moderator

Hi @"afrey25" & @"George17"! When you see the syncing messages of files being synced to the device, is there a chance that files are being added to a shared folder on your account online maybe? Also, do you have any third-party apps that use your files too? 

Hi @"lil me", I'd be more than happy to help! Do you face the same issue as the rest of the users in this thread? If so, have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge? Let me know more.

Hi @"DHarrisBKS", thanks for posting today! Just to clarify: When you try opening the content using the web, are you able to preview the files? If your client tries to preview the same content after it has been downloaded on her end, does she notice the same behavior? Let me know, and we'll go from there.

Hi @"fitgurlrissa", let's see what we can find on this together! Have you tried the steps provided above by @"Nate_C"? If so, do you get any errors on your end? Let me know more, and we'll take it from there.

Hi @"emmasb", welcome to our Community! I've merged you into this thread since the OP has a similar concern to what you had. Feel free to take a look at what has been suggested so far, and let me know if you have any questions. Cheers!

Hey there, @"afrey25", I'd be happy to have a closer look into this for you! Keep in mind that the Beta version of the Dropbox app could be contributing to high CPU usage and not ease the issue. What is the current version you're using? Feel free to hover your mouse over the Dropbox icon near your WiFi, and let me know.…

Hi @"davec123", welcome to our Community! Unfortunately, this isn't possible at the moment. I would suggest that you go under our " Share an idea" section and add this there as a future feature request for other users to see and upvote. I hope this clarifies things.

Hi @"rmc40", thanks for checking back! I'm afraid that since your plan is listed as the "basic" one, then your trial has either ended, or it never went through. Feel free to add a screenshot in your next reply of what you see under your plan page.

Hi @"amalb", thank you for your screenshot! If you see no sign of the files, then is there a chance that you have another Dropbox account and that they got uploaded there? Also, @"Krisshaceracho" it seems you're referring to our computer backup feature. You can find detailed instructions on how to disable it here. If you…

Hi @"Mike B.53", let me see what we can do about this! Can you let me know your app's syncing status? Also, have you tried renaming an example file through the website to see if it's going to sync afterward? Let me know more about it.

Hi @"Jonswift", welcome to our Community! You should have no problems uploading content to your account as long as it does not violate our Terms of Service. Provided you have second thoughts, you can always put the content you mentioned in a zip folder, and put a password there. I hope this clarifies. If you need anything…

Hey there, @"rmc40", let's see what we can find together about this! Could you please look into your account's plan and get back to me with more information? Also, can you find a charge from us in your bank account if you check it? Let me know more!

Hey @"amalb", welcome to our Community! If the files were never synced to your Dropbox account online, then the chances of recovering them are very slim. If I were you, I'd look at the events page to see what's going on. Keep me posted on the results.

Hi @"AlxBzh"! I'm so glad it worked! As for this message: Dropbox's functionality on your computer will remain unchanged, and your data will remain accessible. This statement just refers to how the desktop software will behave in a future macOS release. Have a lovely weekend ahead,enjoy!

Hi @"MRC62", how is your Friday going? Can you let me know your syncing status, and version of the app? Also, have you checked on your end, to make sure that the files you're missing don't have any invalid characters? Let me know!

Thank you all for providing me with your ticket numbers! I'll definitely keep an eye open on these cases, and we'll continue working on this there. Keep me posted. 

Hi @"bibotheghost", how are you today? Does this happen with all of your Excel files, or just a particular one? If "Show Changes" is greyed out in the Excel menu bar, then it's possible that the document has been locked from having changes made. However, since this looks like a Microsoft question or issue, the best thing…

Hi @"codymcmanus" & @"felixelaeis" & @"Chaitanya"! Thank you all for posting here! I just sent you individual emails, in order for us to look into this! Reply back to me and we'll take it from there. 

Awesome news @"RBinPerson"! That's what I want to hear. If you need anything else, you know where to find us! 

Hi there, @"bernardomm"! Can you try adding a password on multiple devices and seeing if any of your passwords sync? This can help you determine whether the syncing issue is limited to one of your devices. For example, if your passwords sync between two devices but not a third, we can isolate the issue to the third device.

Hi @"RBinPerson"! Interesting behavior there, although I have to admit that it sounds like your OS might be the culprit behind this. Are there any pending OS updates for your device? One more thing you can try is uninstalling the app and re-installing it in order to see how this is going to go.

That's the spirit @"Andy P.17"! Also, I agree with you on this one. 😉 If you need anything, give me another shout!

Amazing news @"tibo1234"! Give us a shout if you need anything else. 

That's what I like to hear (or read as a matter of fact) @"nuce60"! 😊 If you need anything else, let me know! 

 Hi @"Andy P.17"! As a workaround (not ideal), but to get going with it, would be for you to try and pin certain folders from Dropbox to the start menu for quick access. I suggest that you also try to contact Microsoft support to see if they can help identify why this is happening.

Hi @"tibo1234", let's see what we can find on this! Can you try uninstalling and then re-installing the app? That won't affect any of your files, of course. After you do, try to connect the external once again. Keep me posted on the results. 

Hey @"AlxBzh"! Interesting case there. Have you also tried the offline installer on your end? 

Hey @"Berryth", welcome to our Community! Rich is absolutely correct here; this isn't one of our icons. If you want to find out more in regards to the Dropbox icons, you can have a look into this article. Let me know if you have any questions.

Thank you for reaching back to me, I hope you enjoyed your weekend @"mcarbl"! It seems you're using the beta version of the app, which could justify this behavior. Go into your account settings on the Dropbox website and turn Early releases off. Once you do this, make sure to re-install the stable version of the app. Also,…

Thank you for reaching back to me, I hope you enjoyed your weekend @"Pixcel". I just sent you an email, in order for us to have a closer look into this. Reply back to me and we'll take it from there.