Megan Dropbox Community Moderator

Hey @"boj_man", happy Monday! I just sent you an email, in order for us to have a closer look into this. Reply back as soon as possible, and we'll take it from there. Cheers! 

Thank you all for the updates, and for trying! I'm happy to see everything is working as they should. Have a lovely weekend ahead, enjoy! 

Hi @"Dimples". You can always use our searchbar on the web to search for the file in question. Want to give it a go? 

Hi @"asakul", sorry to jump in here! Can you also try signing out of the app, then back in again to see if that's going to give any different results? 

Hey @"Dimples", how are you today? Can you find the file online? If so, can you also check to make sure there's no space at the beginning or end of the file name, please? Provided this is the case, you should be able to rename it. 

Hey guys, thanks for the amazing troubleshooting! Have you also tried an advanced re-install on your end? If not, can you give it a go and update me on this? 

Hi @"HarryArthur1", happy Wednesday! I'm so happy to hear that! I'm going to be sharing the great feedback with the rest of our Team, for sure. Stay awesome, and give us a shout if you need anything. 

Hope you're doing well, @"MCSquared22". Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.

Hey everyone, happy Wednesday! If any of you have a paid plan, can you try contacting our Support team about this, and opening a ticket? Once you do, you can reply back here, so I can locate the ticket on our system. If you have any problems or issues when trying to create a ticket, please let me know and I'll be happy to…

Hm, can you send me a screenshot of what you see in your Dropbox folder, please @"cfrivera1"? That'll help me have a visual too. Just make sure none of your personal info is shown. 

Thanks for the info @"NS2022"! Hm, the team folder might be the culprit there. However, could you please attach the screenshot on your next reply here in the Community? I couldn't access the link for security reasons. Thanks! 

Hi @"NS2022", welcome to our Community! Can you please send me a screenshot of the error you get on your end? What is the size of the file you're trying to attach? Also, feel free to let me know the platform you're using on your end. Keep me posted, and we'll take it from there. 

Hi @"MCSquared22", let me help! Have you followed the steps my colleague, Jay provided above on this same thread, in order to locate where the charge is coming from? Is it possible that you have two Dropbox accounts? Let me know!

Hi @"dukeeastwood", thanks for the info! If you right click, copy the content, then go to the path you want right click and paste it do you notice the same behavior? 

Hi everyone, I hope you're doing well! Keep in mind that our Dropbox Backup product is designed to protect the content of your device. As a result we prevent sharing so you don’t accidentally give access to your sensitive content. Backup is not designed for collaboration, unfortunately. If you need to share content, you…

Hey @"tess e", thanks for the speedy response. Do you see any errors when trying to click on the link I mentioned above? Where exactly do you face the problem? 

Hi @"the1f", i hope you're doing well! I just sent you an email, in order to see what we can do, if any. Reply back to me, and I'll see you there. Cheers! 

Hey @"dukeeastwood", thanks for the screenshot. The green check-marks are indeed our icons, indicating that the app is syncing those files as you said. However if you right click on a file, and choose to copy it, then paste it on a path that Dropbox isn't syncing there, you shouldn't be seeing the icons next to these…

Hi @"doobit", how are you today? Do you get the same error as the OP posted on this thread? Feel free to send me a screenshot! Also, is your Safari up to date? Keep me posted! 

Hi @"lujop", happy Monday! In order for you to be able to remove the Computer backup folder, you'd need to first follow these steps in order to disable it. You might need to re-install the app too. Do you have access to the device while we speak? Let me know more!

Hi @"rhinotpm", thanks for the info! Your feedback regarding this since has been very valuable and I will endeavor to make sure your voice is heard. It seems this is happening, when your account's quota increases dramatically. I will pass on your comments to the relevant departments so that we can further improve. If you…

Hey @"AdminDirectitude", thank you for reaching back to me, I hope you enjoyed your weekend! Can you right click on an example file, and choose for it to be available offline? Once you do, try to insert it on a Microsoft file, and let me know if that's possible. 

Hi @"Diederick1", let's see what we can find on this! Can you send me a screenshot of the message you see on your end, please? Have you removed the S-mode following Microsoft's info found online? Let me know more! 

Hey @"tess e", I'd be happy to help! Can you let me know if you have a problem locating some of your files, or if you are having an issue when trying to disable the Computer backup feature? It'll help me assist you with the appropriate next steps. Thank you!

Hello guys, happy Monday! I'd like to know a bit more about your workflow here, please. How do you open your files? Do you use the Dropbox app, the Files app or maybe opening them directly in Illustrator? Let me know the steps that you take when you save content too. That can be really helpful, and it'll shine some light…

Hi there, @"dukeeastwood", how are you today? Is it possible that you've accidentally enabled our Computer backup feature? Can you also send me a screenshot of the icon you see next to your files when you copy them on your desktop? Looking forward to your reply!

Hey everyone, happy Monday! First of all, @"cfrivera1", it looks like you're using the beta version of the app on your end, which could be causing this. Can you access your account settings on the Dropbox website and turn Early releases off? Then all you have to do is to reinstall the app anew. Rich it should indeed be…

Hey there, @"MYDA", I'd be happy to help with that! Have you tried restoring the content from a totally different browser? If I were you, I'd also try an incognito tab on your current browser too. Can you give this one a go, and update me on the results? Thanks! 

Hi @"AmyKC", how are you this Monday? Have you tried sharing the folder using a different browser? If I were you, I'd also try an incognito mode on my current browser. Can you give this a go, and let me know of the results? Thanks!

Hey @"rhinotpm", happy Friday! Is the email you received this message, the same one you use for your Plus plan? Let me know!