Megan Dropbox Community Moderator

Now that's some pro troubleshooting you tried there! No worries, @"liffeyd"! I just sent you an email so we can have a closer look into this together. See you there!

Hi @"iuhaq72", sorry to jump in and thank you for the screenshots! Can you check the file version history to see if you can find any past versions of this file there? While you're at it, feel free to take a look at the events page too. The Events page at www.dropbox.com/events gives you an overview of all activity in your…

Hey @"Starling", how are you today? As a first thing, can you let me know the version of the Dropbox app that you have installed on your device, along with your OS? Let me know if you see any errors when trying to open your Microsoft files, and if this happens with all file types too. Keep me posted, and we'll take it from…

Ciao @"AdeleFab"! Andrebbe bene se ti contattassi via e-mail in modo da poter approfondire ulteriormente la questione? ---- Hi @"AdeleFab"! Would it be okay for me to reach out via email, in order for us to have a closer look into this?

Hi @"Jugoslav", welcome to our Community! Do you get any specific errors when trying to access the mobile app on your phone? Let me know if you're able to log into your account on the web too. Keep me posted, and we'll take it from there.

Thanks for the screenshot @"pellegrinogrigio"! Under External Drive Backups, you can uncheck the box there. This way, you won't get prompted to backup your new ****** drives each time you plug them in. Can you give it a go? As for your Autoplay settings, I can't determine how they're set up since they're not in English.…

Thanks for replying back to me @"liffeyd"! And just to clarify, and confirm here: is the app being slow, or is it the File Explorer when you access your Dropbox folder? Have you adjusted the app's bandwidth by any chance? 

Hi @"Neil_Stanley" , sorry to jump in here! When you access your app's preferences, in the General tab, there should be an option to start Dropbox on system startup. Can you ensure that the option is checked? If that is indeed checked, then I'm afraid you'd need to do an advanced reinstall as Jay suggested, while unlinking…

Hi @"naweinbaum", I hope you're doing well! I just sent you an email, so we can investigate further on this. Reply back to me, and we'll take it from there. Cheers!

Hi @"AppoCaly" & @"yho123456"! Do you have an open ticket with our team about this maybe? If you could go ahead and create one, that'd be amazing. Feel free to let me know so I can locate it on our system. However, if you face any problems when trying to do so, let me know so I can help you out! Thank you!

Ciao @"AdeleFab" e @"giuliavargiu"! Suggerirei di seguire entrambi questi passaggi per eseguire una reinstallazione avanzata del dispositivo. Inoltre, Giulia, l'icona che hai postato sopra non sembra essere correlata a Dropbox. Forse hai altre app di terze parti sul tuo dispositivo? Tienimi aggiornato sui risultati. --- Hi…

Hi @"Sybille", welcome to our Community! Is it possible that you have two Dropbox accounts, or that you created a new one when trying to upgrade? If you use our self-serve look-up tool, which account are you able to see there? Keep me posted on what you find.

Hi @"digitalworker", sorry to jump in here! I just wanted to let you know that I managed to locate the ticket on our system and passed your comments to the agent working with you. I'll keep an eye out on both the ticket and this thread. If you need anything else, let me know.

Hi @"Mred3car", how are you today? If you were charged for Dropbox, then most likely you do have an account. Since you're posting on the forum, you should already be signed into it. You can check which account you're using by visiting this page. In addition, if you've recently been sent any emails from Dropbox, you'll be…

Hi @"mtnkate", I'd be happy to answer this for you! It seems you've enabled our Computer backup feature. This Help Center contains detailed instructions for disabling it and restoring your content. If you need anything else, let me know.

Hi @"liffeyd", how are you today? I would like you to locate your Dropbox icon next to your WiFi and hover your mouse over it. Can you check the app's version along with its syncing status and let me know? Keep me posted, and we'll take it from there.

Hi @"VineDrop", sorry to jump in here! What do you see in regards to your account's quota when accessing your plan page right here? You should be able to see more details on what's taking up space in your Dropbox. Can you check? 

Hello everyone, happy Tuesday! First of all, thank you for reporting this, I appreciate your time. If all of you can open a ticket about what you mentioned, that'd be awesome. If you're having any trouble doing so, I'm here to help you open one, just give me a shout. In any case, feel free to reply back to me with your…

Hi @"Steve D", thanks for the screenshots! Is it possible that you have disabled the file system warnings for this entirely? In any case, can I send you an email, so we can have a closer look into this?

Hi @"samccarver", sorry to jump in here! Would you mind sharing a screenshot of what your desktop and menu bar look like so we can have a clear visual on our end? Thank you!

Hi @"dbs3000", thanks for the error message! I can see that you've removed your username from it. Do you see the same username throughout the error message, or does it change? If you see the same one, I suggest you perform an advanced re-install following these steps.

Hi @"Mark Siegel", I'd be happy to look into this for you! I've merged your post into this thread because it's similar to what the OP mentioned. Can you take a look at what has already been suggested previously and let me know if you have any questions? Thanks a bunch!

HI @"ajborson", sorry to jump in here! The link Jay provided is the correct one, and it should lead you to download the app to your device. Can you either try this one, or maybe the offline installer? Let me know of the results.

Hi @"bobhauert", sorry to jump in here. Can you locate your little Dropbox icon, next to your WiFi icon and follow the steps @"Jay" suggested? 

Hi @"Ianfazer", I hope you're doing well this Monday! I managed to locate your ticket in our system and passed your comments onto our support agents working on this. Your words have been quite helpful, and I will do everything I can to ensure that your voice is heard. Sorry that this wasn't the experience you had in mind,…

Hi @"ovolkov", let's see what we can find together on this! From what I understand, you're trying to change your account's email address and that change doesn't go through. Am I correct on this? If that's the case, have you maybe tried a different browser to see if the behavior there is the same? Let me know.

Hi @"Sandbox Studio", let's see what we can find on this! Can you please run the following command through your Mac's terminal app? sudo mv ~/.dropbox ~/.Trash/dropbox.old Please note that once the prompt displays, the instruction completes the requested task. If the command returns an error, or does not respond after an…

Hi @"rmc40"! Due to the way that App Store purchases are handled, I have to redirect you back to Apple in order to pursue a refund. Please follow the steps below to contact Apple regarding a refund: https://support.apple.com/kb/HT204084 If you have any other questions, let me know.

Hi @"jessifishman" & @"Trish S.2", how are you today? I'd be more than grateful if you could attach some screenshots here in your next reply. Can you search for an example file on the web and show me the results you get, versus what you see when you search for the same file on the desktop app? Thank you both for this!

Hi @"Esprit06", let's see what we can find on this! As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should…