Megan Dropbox Community Moderator

No problem at all, @"GZ5"! And be certain that I'll update this thread if and when we have any news about this. 😊 If you need anything else, give me a shout. 

Hi @"pdx_user", thanks for posting here! When do you receive the message in regards to your quota? Is it via an email or maybe notification? Just checking to make sure you don't have two Dropbox accounts. Let me know and we'll take it from there.

Hey @"kostaka", how's your Monday so far? Do you still face this or did you manage to upgrade to the Family plan? Let me know, and we'll take it from there. 

Hi @"OV11", happy Monday! Would you mind if I send you an email, in order for us to have a closer look into this? Thanks a bunch! 

Hey @"mr_mke", welcome to our Community! Have you tried out these steps, in order to perform an advanced re-install on your end? Give it a go, and keep me posted. 

Hi @"Gigahertz", welcome to our Community! You should be able to see more, in regards to your account's space when clicking here. As for the red dot on the Dropbox icon have you tried the troubleshooting steps mentioned in this thread? Have you made sure this isn't a notification? Let me know! 

Hi @"bmisrasi", I'd be happy to help with that! Would you be able to send me a screenshot of the Xs you see on the files? Keep in mind that I've merged your question under this thread, which describes what you are also facing. Feel free to take a look at what has been suggested, and let me know more.

Hi @"cleberdecampos", let's see what we can find on this! You mentioned that you've contacted our support team in regards to this. Would you mind sharing the ticket number with me, so I can locate it on our system? Let me know!

Hey @"GZ5", happy Monday! Your feedback regarding our mobile app and camera uploads has been very valuable and I will endeavor to make sure your voice is heard. It seems that the interface and how this works has been recently altered. I will pass on your comments to the relevant departments since we value your needs on how…

Hey @"FLG", thanks for posting! No data loss. Keep in mind that if your account is ever downgraded, Dropbox will not delete any of your files. If your Dropbox folder becomes over quota all that should happen is that syncing stops, until you're back on track and have enough space on the account. If you have any questions,…

Hey @"Davidsonkd", I hope you're doing well! I merged your question under this post, because the OP had a similar question. Take a look as to what has been suggested, and let me know if you need anything. Thanks a lot. Have a great weekend! 

Hey @"sstm", welcome to our Community! Can you share with me the app's syncing status at the moment? Also, when did that start happening on your end? Also, @"Lyle M.", it seems you're using the Beta version of our app, which could be contributing to this type of behavior. Can you go into your account settings on the…

Hi @"KickingupDust"! Have you checked the files and folders for any invalid file names, that could be preventing them from syncing? If I were you, I'd also check the selective sync settings of the app, to see what you can find there. 

Hi @"Frustrated customer", how are you today? Please be aware that Dropbox will not delete any of your files if you're over-quota. If your Dropbox folder becomes over quota, all that should happen is that syncing stops. As Mark pointed out, if you keep the account active (and by that I mean simply accessing the account)…

Hey @"mimiV", welcome to our Community! What is the app's syncing status and version as we speak? Also, feel free to send away any screenshots you might have demonstrating the issue. That'll be helpful for us to have a visual too. Let me know more.

Hey there, @"KickingupDust", happy Wednesday! What is the app's syncing status as we speak? Is it still syncing content, or is it up to date? Keep me posted, and we'll take it from there.

Awesome ****** there, @"yho123456"! Thank you for taking the time to mention it here, and also for helping out the team with this! 😊 Also, @"mtesta", please bear with us. I know this isn't ideal, but our team is working ****** in order to get this resolved. I'll definitely make sure to update you when I hear back from…

Just sent you an email, @"Bohdan3"! Cheers! 

Hey @"bernardomm", happy Tuesday! I'm glad to hear everything is back on track. If you need anything else, just give me a shout. 

Hi @"Lmelville" & @"meharg", I am wishing you a great Tuesday! Have you taken a look at this Help Center article? It provides some basic troubleshooting steps there. Feel free to let me know if the behavior remains once you've tried that. Thanks!

Hey there, @"Elsa3", let's see what we can find on this! Since you mentioned contacting our support team, could you please send me the ticket number from your communication with them? Have you also contacted your bank to check if the payments have gone through or not? I'm looking forward to hearing back from you.

Hey @"Hakan B.", let's see what we can find on this together! Have you checked that the device facing this matches all the criteria as mentioned here? Can you also give me some more details about the device's specifics? It'd be of great help if you could send any screenshots demonstrating what you just mentioned, so I can…

Hi @"oneswiss", welcome to our Community! Can you check for the app's syncing status, and version and write back here to let me know? Let's make sure you're not using the Beta version of the app as a first step. Thank you!

Hi @"Bohdan3", I hope you're doing well! I'd be happy to look into this for you. Would it be okay for me to reach out via email, in order for us to have a closer look? Let me know.

Hi @"JGHouston", happy Monday! Trust to know that the moment we have any updates on this, we'll definitely share them with you in this thread. For now, things remain the same, while our team works on this. Thank you for your enduring patience. 

Hey @"Michael_QM", let's see what we can find together on this! Have you taken any time to look into this Help Center article? If not, can you give it a go, and let me know if the instructions found there work for you? Keep me posted on the results! 

Hi @"JohnDawson", how are you today? You should be able to find out more in regards to Computer backup in this Help Center article. If you need to disable it, follow the steps shown there and that should do the trick. Let me know if you have any other questions.

Hi @"andreasfmpro", wishing you a happy Monday! Is it possible that you have two Dropbox accounts? Have you checked that the email address you received the storage emails to, is the same one you're using for your Dropbox account? As Rich said, please be aware that if your Dropbox folder becomes over quota, all that should…

Hi @"Geney", let's see what we can find together on this! Do you generally have a lot of icons on your task bar? Did you happen to update your OS recently? Keep me posted!

Nessun problema, @"AdeleFab"! Ti ho appena inviato un'e-mail così possiamo dare un'occhiata più da vicino a questo insieme. Ci vediamo lì! --- No worries, @"AdeleFab"! I just sent you an email so we can have a closer look into this together. See you there!