Megan Dropbox Community Moderator

Hi @"xrous1", happy Tuesday! You mentioned, you've contacted our support team about this, right? Would you be able to send me the ticket number reference, so I can locate it on our system? Thanks a bunch! 

Hi @"sparkster", happy Tuesday! You mentioned, you've contacted our support team about this, right? Would you be able to send me the ticket number reference, so I can locate it on our system? Thanks a bunch! 

Hi @"AyanScrat", welcome to our Community! I just sent you an email, and I'd be happy to see you there, in order for us to have a closer look. Cheers! 

Hi @"rocketmanblamb", how is your Monday so far? Can you open your Dropbox app instead, and search for the Paper document you want to export there? You should be able to then click the three dots, then share and then export. Give it a go, and let me know how it goes. 

Hi @"hungnv", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. See you there!

Hi @"Kumar99", I'd be happy to help! Can you try contacting our Support team directly? They'd be able to have a look into account-specific info and let you know how to proceed next. Once you do, feel free to reply back here, and let me know your ticket number so I can locate it on our system. Thanks! 

Hi @"Helen90", happy Monday! Can you send me a screenshot of what you see on your end, please? Thanks a bunch! 

Hi @"asakul", happy Monday! Can you also send me a screenshot of the desktop app's syncing status, showing the "up to date" status you mentioned? 

Hi @"socksinacan", would it be okay for me to reach out via email in order to have a closer look? Let me know!

Hi @"nomadism", would it be okay for me to reach out via email in order to have a closer look? Let me know!

Hi @"Dhruson Business", I'd be happy to help! Can you give me some additional info as to what is happening on your end? Do you try to upgrade, or renew your plan? Do you get any errors? Let me know more!

Hi @"asakul", great troubleshooting, and detail on your end! Thanks for keeping me up to date there! Now, as for the folder sizes on the desktop app, vs on the web, that's an interesting one. Is the first screenshot that you attached (of the folders locally) from the Desktop, Downloads, Documents folders within the Dropbox…

Awesome news, @"RobbiJ"! Have a lovely weekend ahead,enjoy! 

Hey all, I hope you're having a great Friday so far. At the moment, we're looking into this on our side, thanks for bringing this to our attention. Trust to know, that we'll update this thread, once we have further info on this. Thank you for your patience! 

Hi @"Platon87" & @"IhorN"! I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Cheers! 

Hi @"ginkatyan", let's see what we can find on this! Can you let me know the steps you follow when trying to open a shared link on mobile? Can you try a different browser on your mobile, provided this is how you open the link that way? Let me know the results! 

Hi @4Play, let's see what we can find on this! Can you walk me through the steps and platform you followed when you tried to pay? When you say you paid using the UPI portal, can you let me know more? If I were you, I'd also try to locate the payment, using our self-serve look-up tool right here. Let me know the results! 

Hi @"lab1", how are you today? If these files were deleted more than 30 days ago, then I'm afraid you wouldn't be able to retrieve them. Have you checked to make sure that you didn't accidentally open a new Dropbox account, hence you can't find your content? 

Always at your service @"Mani26750"! Give me a shout if you need anything else. 😎

Hi @"HollisHoHo", thanks for posting today! Which platform are you on when you notice this behavior? If you're using the web, can you try a different browser, and let me know if the same thing happens there? Keep me posted! 

Hi @"Fred Schenk", thanks for posting to our Community! Keep in mind that once a file is inside a project, there's no way to move it outside into either "Your work" or another project. This gets reflected when you click the "Move to folder" option in the context menu where it only shows you the folder tree for the project…

Hi @"Mani26750", thanks for the updates! The best way scenario and workaround is to pause the app when you need to rename, then resume syncing once you're done. Sometimes because Dropbox "keeps" the file while it syncs the changes, this is why you might be seeing the message as mentioned above. 

Hi @"lab1", I hope you're doing well! Do you remember the last time you signed into your Dropbox account? If I were you, I'd also take a look into the events page, and check to restore anything that has been deleted.

Thanks for all the updates, @"ned666"! As for the syncing of the app, I'd suggest a restart, or even for you to sign out of the app and then back in. Let me know how it goes in any case. 

Hi @"weiskott", that's amazing news! Give me a shout if you need anything else!

Hi @"asakul", happy Wednesday! It's possible that this could work. In theory that would be feasible. Want to try and give this one a go, and let us know how it goes? 

Hey @"lab1", welcome to our Community! Can you let me know more, in regards to what happened your files and if you have access to your Dropbox account? Keep me posted! 

Hi @"Dave1000000", let's see what we can find together on this! You mentioned you've contacted our Support team, correct? Can you let me know the ticket number from your communication with them? Keep me posted! 

Thanks for the screenshot, @"pierre007"! Can you also try signing out of the desktop app, then back in? 

Hi @"jaajuska", sorry to jump in here! Can you let me know your app's syncing status while we speak? Have you tried restarting the device too?