Megan Dropbox Community Moderator

Hi @"jkarp1010", how are you today? It depends how you're choosing to share them. Do you use shared links, or shared folders? In any case, the pictures should first be uploaded to your Dropbox account, therefore count against your Dropbox storage, not your email storage. If you have any questions, let me know.

Hi @"kida", let's look right into this! Have you tried rebooting the device at all? Also, what is the version of the Dropbox app you're using on your end? Let me know!

Hey everyone, I hope you're doing well! First of all, let me apologize for any inconvenience this might have caused. We definitely appreciate your patience. It's important to also note, that we're still working actively for Monterey full support on our end. You can see more about this here. Therefore, nothing is set yet…

Hi @"Bluebicycle", how are you today? Can you share a bit more as to what you'd like to achieve here, so I can help as much as possible? It's important to note, that if you're on a Business team, all the members have their own content too. Which means that they would need access to those on the desktop app as well. Are you…

Hi @"besser26", sorry to jump in here! It seems there might have been a momentary hiccup or slow update to what the syncing status is, and what the app shows. A restart should do the trick, but if you notice the same behavior in the future, let me know. 

Hi @"Farion", sorry to hear about that! You mentioned you contacted our Support team, right? Do you have a ticket number that I can check on my end? Let me know!

Hi @"rishab27", did you buy your device new or pre-owned?

Hi @"jmoney3", I hope you're doing well! Can you follow Jay's steps, as mentioned above in order for you to contact our Support team about this? Keep me posted with the ticket number once you do. Thanks!

Hi @"tanosaur", how are you today? Are you referring to public folders by any chance? How precisely does your client use the dl.dropboxusercontent direct download for their links? Let me know more. 

Hi @"debattwg", how are you today? When you click on Hannah's article, do you have the option to try out the new experience? 

Hi @"sharmila pun", thanks for clarifying. It seems they might have moved, or even deleted the content in their Dropbox account. Can you double check with the end user, and let me know? 

Hi @"Kumar99", great job! Feel free to send me your ticket number reference, so I can locate it on our system. Thanks!

Hi @"thuth"! I just sent you an email, and I'll be happy to see you there. Cheers!

Hi @"NawafQ8", let's look into this. Did you try opening a support ticket you mean? If so, can you reply back and let me know your ticket number reference, so I can locate it on our system? Thanks!

Thanks for the speedy reply, @"lindamarea"! Keep in mind that each account's support depends on the plan you have. As for the previewing issue, does this affect all of your files, or some of them? 

Hi @"Dannemannet", happy Friday! Thank you for the ticket number reference. It seems your case has been escalated and is now in the hands of one of our Specialists. The best thing you can do at the moment, is reply back with any info you might need to add so they can have the full idea, and continue troubleshooting with…

Hey @"HealingRayne", happy Friday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Thanks for the screenshot, @"lindamarea"! Have you by any chance tried a different WiFi network, just to notice if the behavior will remain the same? 

Hi @"kalbrandon", happy Friday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Thanks! 

Hi @"Scott Graham" & @"rjmassey", happy Thursday! You mentioned you've contacted our Support in regards to this. Would you be able to send me the ticket number in question, in order for me to locate it on our system? Thank you so much! Keep me posted. 

Hi @"NawafQ8", let's look into this! Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from? Just to make sure you didn't upgrade the wrong account. Thanks a bunch! 

Hi @"HealingRayne", how are you today? Didn't the app come pre-installed to your device? Have you tried re-booting the device? Let me know!

Hi @"lindamarea", how are you today? How are you trying to preview content? Do you access using the website, or the app? Feel free to also send me a screenshot, so I can have visual. Thanks!

Hi @"thuth", thanks for posting here! I've merged you into this thread, because it echoes what others have also expressed. Can you follow Jay's instructions on how to contact our Support team about this? Once you do, let me know the ticket number, so I can locate it on our system. Thanks a bunch!

Hi @"ALWF", let's jump straight into this! The best thing you can do is sign out of the app, then uninstall and proceed with any other changes you want to make. If you have enabled our Computer backup feature, you might want to disable it too. Let me know if you have any questions. 

Hi @"Xeri", how are you today? Would it be okay for me to send you an email, in order for us to have a closer look into this? Let me know!

Hi @"Da17", welcome to our Community! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Hi @"PhilTerz", how are you today? Which platform do you use when trying to preview the TIFFs? Are you on the website? If yes, can you try a totally different browser on your end, and let me know of the results? Thanks a bunch!

Hi @"jirwandi", I hope you're doing well! Do you still face this issue on your end? Do you notice that with all of your files and folders? Let me know! 

Hey @"asakul"! Have you tried contacting our Support team about this? If you could, that'd be amazing. Feel free to reply back to me here, with the ticket number so I can then locate it on our system. Thanks!