Megan Dropbox Community Moderator

Hey there, @"phillsar86", I'd be happy to explain! This probably happened due to the end of our support for free teams. You can read more about that here. Basically, in order for you to be able to pair two Dropbox accounts, you would need a personal account (Basic, Plus, Professional) and then a paid Business plan. I hope…

Hey @"ckrollins", happy Friday! If I were you, I'd try clearing my browser's cache, then try again one more time. Can you give this one a go? 

Hi @"Undrbgt", I'd be happy to respond to that! Do you use the desktop app, when you upload content to your Dropbox account? If so, then keep in mind that since the app uses a local copy of your content, it'd make sense for the files and folders to take up space on the device. Also, can you clarify if you're referring to…

Hi @"cycling_gal", I'd be happy to answer this one for you! If you don't want the files added to your Dropbox account, you can ask your friend to send you a File Request or you can use a File Transfer on your end. In both cases, you can send the files directly to them so they can download and keep on their account. If you…

Hey @"Tam122", how are you today? Would it be okay for me to send you an email, in order for us to have a closer look into this?

Hey @"DanielSandetti", how are you today? I just sent you an email and I'd be happy to see you there. Reply back to me as soon as possible. Cheers! 

Hi @"8923252", let's see what we can find together on this! Have you taken a look into this Help Center article that troubleshoots 2FA issues? Also, have you made sure the phone number you're using there is the same one you used when you enabled the feature? Let me know!

Glad to hear that (or read in our case) @"kgaiser"! If you need anything else, I'll be one post away! Cheers. 😊

Hi @"David6162", I see. Would it then be okay for me to send you an email, in order for us to have a closer look into this? 

Hi @"martinsjus", let's see what we can find on this! I moved your post here, where another user asked a similar question. Have a look at what I mention and let me know if you have any other questions. Thanks!

Hey @"Coastal_Living", thanks for posting here! It seems you're referring to the end of support for free teams. If your account is full, then you'd need additional space in order to continue syncing. However, you should still have access to your content. As for pairing two Dropbox accounts, one would need to be a personal…

HI @"EleonoraGruppoItalia", thanks for posting here! While this isn't directly possible to happen when using Dropbox, what you can do as a workaround is this: You can create shared links for the content you need to share. When you do then use some third-party app that will then create the QR code from said link. If anyone…

Hey guys, thank you for posting here! Your comments on this feature have been quite helpful, and I will do everything I can to ensure that your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Keep in mind that this change happened in order for Dropbox to…

Hello everyone, I hope you're doing well! You can keep an eye out on all the official domains that Dropbox will use to contact you from, by clicking here. The best thing for you to do would be to reach out to our Support team, in order for them to be able to assist, along with all the account-specific info they'd need from…

Hi @"kgaiser", I'd be happy to help with this! It looks like you're referring to the Open function from the website. Can you check out this article for some additional info? Give me another nudge if you have any other questions, cheers!

Hey @"sirj77", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. Reply back, and we'll take it from there. Cheers! 

Hi @"MikeHorn", how are you today? Can you see the updated version of files online on the web? Also, what is the app's syncing status? Keep me posted, and we'll take it from there. 

Hi @"TomPr", let's see what we can do about this! Have you tried out an advanced re-install as shown here? Feel free to give it a go, and let me know how it goes. Thanks a bunch!

Hi @"rootsandculture", happy Monday! Have you tried adjusting the app's bandwidth as shown here? Also, how long has this been going on? Keep me posted, and we'll take it from there.

Hi @"photogirl007", let's see what we can find on this! As a first step, please let me know the syncing status and version of your app. Any screenshots of what you see when you use the app to search for some example file names, would be more than welcome. Thanks a lot! 

Hi @"David6162", let's see what we can find on this! What version of the app and the OS do you have installed on your device? Also, feel free to send me some screenshots, so I can have visual on my end about this too. Keep me posted. Thanks! 

Hi @"tammyhowell", happy Monday! Just wanted to check in with you on this, and see if you still face the same behavior. Let me know, and we'll take it from there. 

Hi @"kzarecki", how are you today? Would it be okay for me to reach out via email, in order for us to look into this more closely? Let me know. 

Interesting, @"Mark B"! Would it be okay for me to send out an email to you, so we can have a closer look into this? 

Hi @"Mark B", how are you today? Does this happen with all of your files within your Dropbox folder, or just specific ones? If you notice this behavior on Excel files only, let me know. Thanks! 

Hey @"katrisone", welcome to our Community! For security issues I wasn't able to access your link. Could you attach a screenshot of the error you receive on your next reply? Keep me posted, and we'll take it from there. 

Thank you for sending over your ticket number, @"cleberdecampos"! I was able to locate it in our system, and I can see that you're working with Corey in order to resolve this. Trust to know that I passed your comments too, and he'll get back to you as soon as possible, in order to see what you can find on this and how…

Hey @"Ari14", how are you today? Can you send me a screenshot of the small brown box icon you see on your end, so we can have visual too? Keep me posted.

Hi @"OV11"! Just sent you an email. Reply back, and we'll take it from there. Cheers! 

Hey everyone, happy Tuesday! It would be helpful for you to check in with our Support team, in order to create a ticket about that. For anyone that can't do that, feel free to let me know, so I can help on my end. Once you do, you can attach the ticket numbers in this thread, so I can locate them on our system. Thanks a…