Megan Dropbox Community Moderator

Hi @"rajeshm", I hope you're doing well! They should be able to download the content even with an individual account as long as they have enough space. Are you sharing the file using a shared link? Also, do they get any errors on their end, or the file size is smaller when downloaded? 

Thanks for clarifying, @"bssmusic". Even though you didn't mention the plan of the account, am I to assume that you have two individual accounts? If your father is the owner of a shared folder, the only one able to change and pass ownership to you, would be him, from his account. Provided you have some trouble when trying…

Hi @"HCockburn"! Can you send me a screenshot of the error message you see when trying to create a PDF file? 

Hi @"rajeshm", welcome to our Community! Were they trying to download the file on their device, or save it on their Dropbox account? Keep in mind, that in order for the latter one to work out, they'd need to have enough space on their Dropbox account. It'd also be helpful to know more in regards to the error they receive…

Thank you for the ticket number, @"mastamack"! I can see that the agent that worked on your case, asked for a screenshot in order to continue troubleshooting. However the ticket seems to have been closed due to inactivity because you didn't respond back. Can you try submitting a new one? Thanks! 

Hi everyone, I hope you're all doing well! As @"JenTo" correctly mentioned, we will update this (and any other related threads) once we hear back from our Team about the issue. Trust to know we won't leave you hanging! In the meantime, feel free to share your ticket number here, so I can locate it on our system. If you…

Hi @"1537954", thanks for all the updates. You mentioned you're working with our Support agents on this, am I right? Can you send me the ticket number reference, so I can look into it? 

Thanks for all the added info, @"tgauerke"! What's the size of the files you're syncing and that we're talking about? Are they smaller files, or larger ones? One more thing: is your connection wireless, or do you use a cable? 

Hey @"Ashmann"! If you visit this Help Center article: https://help.dropbox.com/accounts-billing/settings-sign-in/sign-in-out you'll find out more as to how you can sign in and out of our app, and the website. Let me know if you have any other questions. 

Hey @"designhive1", sorry to jump in here! At the moment we don't have a specific timeframe, however I can reassure you that our team is actively working on fully supporting macOS 12.3 (Monterey) and higher in the future. If you need anything else, let me know.

Hi @"aoissa18", let's see what we can do about that! Actually, @"Rich" is right on what he mentioned above, about backing your content just in case. It's indeed a better idea to create a separate Business team. If your admin doesn't want to pass admin rights to anyone else, I'm afraid there's nothing you can do. Same goes…

Hi @"Iainmcc", interesting. Would you mind sharing a screenshot with me, so I can have a visual of what you also see on your end? 

Hi @"Iainmcc", sorry to jump in here! It sounds as if you're using the Beta version of our app. Can you access your account's settings on the Dropbox website and turn Early releases off? After that, please re-install one of the stable builds of the Dropbox application. Let me know how that goes. 

Hey @"bssmusic", welcome to our Community! Can you clarify if you're talking about shared folders, and specifically the owner of the folder, or if you're part of the team and you want to change the team's admin? Can you also check if you're using an individual plan, or a Business one? Let me know more, and we'll take it…

Hey @"tgauerke", thanks for posting today! Can you let me know your app's syncing status, along with the version that you're using? Do you also happen to have an idea, as to how many files your Dropbox account has? Is it possible that it's more than 300K, since that could decline the app's performance? Keep me posted, and…

Hi @"josephfinneran", thanks for taking the time to post in our Community! First of all, I'm glad you managed to get to the bottom of this, and figure out the appropriate settings for your team, in order to find what fits best for you! This was indeed the particular settings, and situation that must have caused this. We…

Hi @"jp22", welcome to our Community! Do you get any specific errors when you try to start-up the desktop app? Can you give me some additional info as to what happens there? Keep me posted! 

Hey @"launchscotland", thanks for posting today! Do you notice the same behavior when changing the files beforehand to be stored locally? What happens if you do that before trying to open them through Adobe? Let me know! 

Hi @"kukuj", I'd be happy to answer this one for you! Can you access your plan page right here, and let me know what is the name of the plan you see there? Now, you can either access what used to be your Business plan and upgrade the account, or you can move files from one account to the other by following these steps. If…

Thanks for all the info, @"Chetter0404"! If you use a different browser or incognito mode on your current one to access Backup, are you able to achieve that? 

Hey guys, happy Wednesday! Feel free to share with me your ticket numbers, so I can locate them on our system, and pass my comments while making sure your issue is being worked on. Reminder that you can open a ticket by contacting our support team. If anyone has any trouble, let me know and I'd be happy to help! 

Hi @"ben476", welcome to our Community! Can you share with me the app version that you have installed to the device? You can find that by hovering your mouse over the little Dropbox icon, next to your WiFi icon. Also, what do you see on your end? Any screenshots are welcome, so we can have a visual on this. Thanks!

Hey @"Chetter0404", how are you today? I'm happy you managed to resolve your storage issue by deleting the file you initially mentioned. As for the Error (500) did you get it when following these steps? Let me know, and we'll take it from there. 

Hi @"Kerry12", I hope you're doing well! What is the version of the OS and the Dropbox app installed on the device? Can you send me a screenshot of the message you see on your end, when trying to preview and open the files, so I can have visual? Keep me posted! 

Hi @"paquayC", how are you today? Can you let me know what you see on your end when right clicking on a file or folder inside your Dropbox folder? Also, what is the version of the Dropbox app that you have installed to your device? If you hover your mouse over the little Dropbox icon next to your WiFi, that should give you…

Hey all, I hope you're doing well! Can you clarify the version of the OS that you have installed, along with the version of the Dropbox app, please? Keep me posted, and we'll take it from there. 

Hey all, I hope you're doing well! It seems that we had a momentary issue in regards to our shared links. Thankfully our engineers managed to tackle it and resolve it as soon as possible. Apologies for any disruption on your workflow. If you also check the status page, you'll see that everything seems to be back to normal…

Hi @"allenng", happy to see that your troubleshooting managed to resolve this! Also, @"mduck314", can I ask the version of the OS and Dropbox app that you have installed to your device? Feel free to also send me a screenshot of the error message you see on your end when trying to preview the files. Thanks a bunch! 

Hi @"Sheila M.8", sorry to jump in here! Can you send us a screenshot of the icon you click on your end when trying to access the app's settings, please? That'll help us get a clear visual of what is happening on your end. Is this the one you're clicking on your end?

Hey there, @"MissPaulette" & @"CeeViewer", I hope you're doing well! Great ****** on the initial troubleshooting, it was on point, I can't lie. What version of the Dropbox app do you have installed on the devices that face this? One more thing you can try to do is disable Dropbox as a location within the Files app, and…