Megan Dropbox Community Moderator

Hey @"Sitaifun", welcome to our Community! Have you tried a different browser to try and preview the file there? If I were you, I'd also try either a different WiFi connection, or cellular data just to exclude that these might be interfering, and mess on how the file previews. It's a good thing that the PDF looks as it…

Hey @"Myszab", sorry to jump in here! Can I send you an email, so we can investigate this closely? Let me know! 

Happy Monday @"D4n1"! I just sent you an email, I'll see you there. Have a great week ahead! 

Glad to see that everything is back on track now, @"mkmr484". I'll forward your feedback to the appropriate areas so we can continue to improve.

Hey @"Davil", welcome to our Community! I just sent you an email, and I'd be happy to see if there's anything on our end that we can do. Reply back to me, and we'll take it from there. Thanks a bunch! 

Hi @"AB1977", how are you this Monday? It'd be the best thing for the member to contact us, so we can troubleshoot with them directly. Do they have a problem seeing the content you add on your end? If so, are they checking the web or the desktop app? It'd also help to know the version of the app they're using, along with…

Hi @"boj_man", let's see what we can find together! Have you set-up the example random.long.name.generated@addtodropbox.com email address as the email address you want to receive the emails, under your Admin Console's settings? As for the shorter email did you try swapping them on your settings? Let me know more, and we'll…

Hey there, @"Bronte", I hope you're having a great week so far. It seems you might have enabled our Computer backup feature. You can find out the steps as to how you can disable the feature here. If you need anything, don't hesitate to let me know. 

Hi @"novalin", I hope you're doing well! You can achieve that by creating a shared link of the PDF you want to send to them. They won't need a Dropbox account to view, and download the content. If you have any other questions, let me know. 

Hi @"D4n1", welcome to our Community! Would it be okay for me to reach out via email, so we can have a closer look into this? Let me know! 

No worries, take as much time as you need @"mkmr484".

No problem at all @"Pbpb"! Have a lovely weekend ahead,enjoy! ❣️

Hi @"Locura53", happy Friday! Would it be okay for me to reach out to you via email, in order for us to take a closer look into this? Keep me posted! 

Hey @"Pbpb"! When you take a picture, it takes up some of your phone's storage space indeed. However, if you upload the content into your Dropbox, and then delete it off of your camera roll, then the picture would only take up some of your Dropbox storage. As for your second question, you shouldn't be having any issues…

Hey @"Smapppp", how are you today? Would you be able to share a screenshot of the error you receive on your end, so we can have visual too? Keep me posted! 

Hi @"mkmr484", welcome to our Community! If I were you, I'd try rebooting the device as a first step. After that, can you try uninstalling and then re-installing the app? Keep me updated on the progress. 

Hi @"zdroberts" & @"huyness", how are you today? I'd be happy to help and look into this for you! Can you let me know your app's version, along with its syncing status, please? How long have you noticed this behavior? Keep me posted and we'll take it from there. 

Thank you for the update, @"hemzet"! Provided you hear anything back from them, let me know in this thread too, so we can stay up to date on this. If you have any news, or questions I am always one post away.

Hey all, happy Wednesday! Would it be okay for me to reach out via email, in order to investigate this more closely? Keep me posted. 

Hi all, I hope you're having a smooth Wednesday so far! It seems that what you're experiencing might be related to these updates that took place lately. These changes would affect the compatibility, and hence possibly cause these issues. I hope that shines some light. 

Hi @"JenTo", happy Wednesday. How are you today? Have you responded back on said ticket number, to let our Team know that the problem remains for you? I'd be happy to locate your ticket number if you wish to share it with me too. Thanks a bunch! 

Hi @"BrigmaN"! I just sent you an email, I'll see you there. Cheers! 

Hi @"Pbpb", thanks for writing back. I'm not entirely sure I understood the first question about sharing storage. Can you give me a different explanation please, so I can grasp the idea of it? As for the second question, you mentioned Google drive, which isn't the same with Dropbox. Did you try previewing the files on…

Happy to help in any way possible @"rajeshm". Due to the size of the folder it's possible that it'd either download as a zip, or that it'd be too large indeed. They could try adding it to their Dropbox account, which would automatically save the file and then sync to their app. However, they'd need enough space to do that.…

Hi @"BrigmaN", thanks for posting here today! I can't promise that this is possible, but I'd be happy to see what we can do about that. Would you mind if I reach out to you via email, in order for us to have a closer look into this? Keep me posted, Dmytro! 

Hi @"Pbpb", I'd be happy to answer this one for you! Once you backup and upload your content to Dropbox, you're safe to delete them off of your photos gallery on your phone. The files will remain safe with us, and you can make up space for new pictures on your phone's storage. I hope that clarifies, let me know if you have…

Hi @"1537954", I am glad to see that this has been resolved. As for your comments, in regards to our Support team, I will pass on your comments to the relevant departments so that we can further improve our support service so that if you have to get in touch with Dropbox Support again it will hopefully be a much better…

Hi @"rajeshm", I am also doing well, thanks for asking! While it could be related to the size limit for downloading via the website, would you possibly be able to send a screenshot over, of what they see when they mentioned the file is half the size? Is it possible that the file is zipped, and they need to unzip it? 

Hey guys, thank you all for sending me your ticket numbers! I've located all of them, and passed your comments to the agents working on your case. I appreciate your patience, while our Team is looking into this. If you have any other questions, I am always one post away. 

Hey @"Alexesg", let's see what we can find on this! I believe you must be referring to our Computer backup, right? Here are the steps if you want to disable it, and move your content back. If you have more questions, let me know.