Megan Dropbox Community Moderator

Hey @"Garrett_High2001", could you send me a couple of screenshots too? Also, if you delete any content from the old (D:) location, does that reflect on the website too, despite the icons being present? 

Hey @"cranerr", I just sent you an email! Reply back to me, and we'll take it from there. Cheers!

Hi @"Owltiger", thanks for the speedy reply. Can you try one more thing? If you have the stable version already running on your computer, could you temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox? Maybe that will do the trick. 

Hey @"DanielleHR", the phone number would remain the same, so essentially it should work. It's worth giving it a try. 

Hi @"Owltiger", welcome to our Community! How many files do you have synced to your device? Is it possible that you might have exceeded the soft 300K limit? Are you able to maybe remove some folders using selective sync, in order to check if the same behavior will happen then? Keep me posted on the results! 

Hey @"mpintomali", thanks for the update! Also, I appreciate your patience on this. I understand this isn't ideal, however please bear with our Support, as they try their best to work on this. I can reassure you that your issue is being looked at. 

Hey @"Garrett_High2001", let's get right into this! Can you let me know what the app's syncing status is while we speak? Also, you mentioned you manually moved the (D:) location into a sub-folder. Did you drag and drop it in the subfolder? In which of the two folders, do you see the Dropbox syncing icons? Let me know more,…

Hey @"mochi10", no problem at all! Can you send me some screenshots of the error message, and your set-up? As you mentioned, I do believe this has to do with the external drive's permissions and its set-up. 

Hey @"tannerfalk", happy Tuesday! You've got a new 💌. See you there! 

Hey @"DanielleHR", welcome to our Community! Do you have the backup codes by any chance, as Rich mentioned? Without access to them, or the device receiving the two-factor authentication code, that wouldn't be possible, I'm afraid. I hope this clarifies. 

Hi @"IMCZug", I hope you're doing well! If you were able to remove people from the folder, it seems you have editing access to it. As for the owner, you wouldn't be able to remove the existing one as a member to this folder. The only person able to pass ownership to someone else, would be the owner himself. It sounds like…

Hi @"IMCZug", sorry to jump in here! Have you tried unsharing or moving any subfolders with those subfolders too? 

Hi @"CcummingsDT", thanks for the updates! It's important to note that the grey X you see there isn't a Dropbox icon. Do you have any other, third-party apps syncing your content? If you hover your mouse over the little Dropbox icon, what is the status you see there? 

Hey @"sustainingfarmers", just sent you an email, in order for us to have a closer look into this! Thanks a bunch! 

Amazing news @"quangtam159"! Take your time, and let me know of the results.

Hi @"Dissed off User NZ", let's see what I can do to help! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Cheers! 

Hi @"Queen22", let's see what I can do to help! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Cheers! 

Awesome news, @"israa_abuelezz"! If you need me, just give me a shout! 😊

Hi @"worstcompanyeverdolphin", let's jump right into this! I just sent you an email, in order for us to have a closer look on this. Reply back to me, and we'll take it from there! Thanks! 

Hi there, @"israa_abuelezz", let's try something. Can you follow these steps? Click the Dropbox icon in your system tray. Click your profile picture or initials. Click on Preferences. Click the Accounts tab. Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button. Click Continue to…

Hey @"mrlunch", I hope you're doing well! Your feedback regarding storage, file access, sharing and more has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments, so we can improve our product. It's important to note that I moved your post from…

Hello everyone, happy Monday! Do you still notice this behavior? Does it happen with a specific link, on a specific browser? Feel free to send me any screenshots of the message you get on your end, when opening the link. Thanks a bunch! 

Hey @"quangtam159", if you uninstall the app, then re-install your files shouldn't be affected. Essentially you just affect the app, not the files in the Dropbox folder. As for the steps, you can see more about it, here. Also, you can find more details on how to find your Dropbox folder location here. Another way to check…

Hi @"minuscustserv", how are you today? Did you use low power mode by any chance, while trying to upload? Also did you use camera uploads, or manually upload content by using the + sign?

Hi @"BPOP123", how are you today? Do you wish to remove the member from a shared folder, by any chance? Because if you all use individual accounts, and you don't have a Business plan, that means that you all have your own accounts. Which in this case you can't block unless you do what Rich mentioned. Let me know more. 

Hi @"mochi10", I'd be happy to answer that for you! When you follow these steps, you essentially fix the permissions of your files, inside the Dropbox folder. Your files haven't changed, it just helps the app "read and understand" the permissions of the files a different way, in order to resolve any syncing troubles. Now,…

Hi @"cranerr", thank you so much! Can you also check and let me know for the app's syncing status, please? Also, in the right folder (the one you download to your external hard drive) do you simply download the folder from the website? 

Hi @"quangtam159", thanks for the info! In regards to your ticket number, you should have received a transcript of the chat in your email address, the one linked to your Dropbox account. You can contact support by visiting this page. Now, as for the icon, have you by any chance tried re-installing the app to the device?…

Hey @"jawan"! Just sent you an email, please have a look and respond back to me, in order for us to work closely on this. Thanks!

Hey @"cranerr", do you use the Backup feature by any chance? What is your app's syncing status while we speak? If there's a way that you can blur or hide any personal info, and send me the screenshots, I would be most grateful!