Megan Dropbox Community Moderator

Hi @"lujop", happy Monday! In order for you to be able to remove the Computer backup folder, you'd need to first follow these steps in order to disable it. You might need to re-install the app too. Do you have access to the device while we speak? Let me know more!

Hi @"rhinotpm", thanks for the info! Your feedback regarding this since has been very valuable and I will endeavor to make sure your voice is heard. It seems this is happening, when your account's quota increases dramatically. I will pass on your comments to the relevant departments so that we can further improve. If you…

Hey @"AdminDirectitude", thank you for reaching back to me, I hope you enjoyed your weekend! Can you right click on an example file, and choose for it to be available offline? Once you do, try to insert it on a Microsoft file, and let me know if that's possible. 

Hi @"Diederick1", let's see what we can find on this! Can you send me a screenshot of the message you see on your end, please? Have you removed the S-mode following Microsoft's info found online? Let me know more! 

Hey @"tess e", I'd be happy to help! Can you let me know if you have a problem locating some of your files, or if you are having an issue when trying to disable the Computer backup feature? It'll help me assist you with the appropriate next steps. Thank you!

Hello guys, happy Monday! I'd like to know a bit more about your workflow here, please. How do you open your files? Do you use the Dropbox app, the Files app or maybe opening them directly in Illustrator? Let me know the steps that you take when you save content too. That can be really helpful, and it'll shine some light…

Hi there, @"dukeeastwood", how are you today? Is it possible that you've accidentally enabled our Computer backup feature? Can you also send me a screenshot of the icon you see next to your files when you copy them on your desktop? Looking forward to your reply!

Hey everyone, happy Monday! First of all, @"cfrivera1", it looks like you're using the beta version of the app on your end, which could be causing this. Can you access your account settings on the Dropbox website and turn Early releases off? Then all you have to do is to reinstall the app anew. Rich it should indeed be…

Hey there, @"MYDA", I'd be happy to help with that! Have you tried restoring the content from a totally different browser? If I were you, I'd also try an incognito tab on your current browser too. Can you give this one a go, and update me on the results? Thanks! 

Hi @"AmyKC", how are you this Monday? Have you tried sharing the folder using a different browser? If I were you, I'd also try an incognito mode on my current browser. Can you give this a go, and let me know of the results? Thanks!

Hey @"rhinotpm", happy Friday! Is the email you received this message, the same one you use for your Plus plan? Let me know! 

Hey everyone, Happy Friday! In order for the team to be able to look into this and investigate, I'm going to need from you to contact them directly. You should be able to do so by visiting this page here. If any of you face any issues, let me know so I can chime in and help. Once you have your ticket numbers, reply back to…

Hey @"AdminDirectitude", happy Friday! Can you let me know the state of the files you're inserting to your Office documents? Are they synced locally, or online-only? Let me know the icons you see next to these files, in your Dropbox folder. Keep me posted. 

Great ****** on the update and tips you're sharing @"hemzet"! Thank you so much! 😊

Hey @"will-1000", sorry to jump in here and thanks for the ticket number! I passed your comments to our Support agent assisting you with this. It'd be the best case scenario to reply back there, with any additional info you'll notice. That way they can troubleshoot immediately if there's a need. Of course, you can also…

Hey @"BA1977"! One more thing, please. I'd love for you to send us 2 more screenshots, please. They'll be a tremendous help so we can proceed further. One would be of what they see when they hover their mouse over the little Dropbox icon, next to their WiFi. And one more, of what they see when they right click on a synced…

Hi @"aisb", welcome to our Community! Can you let me know when this behavior started happening? Also, what's the version of the app that you have installed on your iPad? Keep me posted, and we'll take it from there. 

Hi @"EC1985", welcome to our Community! I've merged you under this thread, where the OP posted a similar question to yours. Want to have a look as to what has already been suggested before, and let me know if you have any questions? If I were you, I'd also take a look into this Help Center article. I'll be waiting for your…

Hi @"boj_man", happy Wednesday! Can you confirm that you followed the steps outlines in this Help Center article? Keep in mind that this feature is for Business accounts, not personal ones. What do you see when you access your plan page? I'd appreciate a screenshot of the option where you enabled the feature, so I can have…

Hi @"novalin"! I'll forward your feedback to the appropriate areas so we can continue to improve. I'll be one post away if you need anything.

Hi @"arlie14", sorry to jump in here. Have you checked, to make sure your iPhone has enough space in order to export the file? Also, if I were you, I'd try rebooting the device and then repeat the export process once again. Let me know the results.

Hey @"huyness", thanks for clarifying. Since this isn't a consistent behavior then there could be a number of things that impact and fuel this. It could be a connection issue, a browser and cache issue and more. I suggest you check the status page when you notice this, to see if our website is operating as it should.…

Hey @"_illpadrino", let's see what we can find on this! Is it possible that you maybe upgraded the wrong Dropbox account? If I were you, I'd use our self-serve look-up tool, in order to have a closer look into this, and hopefully locate where the charge is coming from. Can you give it a go, and let me know the results?…

Hi @"Sitaifun", thanks for the speedy reply! Have you ensured your browsers are all up to date? If you could also send me a screenshot of what you see on your end when trying to preview the file, that'd be amazing. Just make sure to attach it to your next response. 

Hi @"BA1977", thanks for clarifying. When a file is syncing the Smart sync options wouldn't be present, due to the fact that the file hasn't synced yet. Once it's up to date, they should be able to change it. Can they try right-clicking on a file that has already synced, to try it out? 

Hey @"novalin", thanks for sending me the steps. It sounds as if you've shared the file directly, instead of using a shared link. Can you try following these steps and share the link to them via an email or any other means? They should be able to view the link without a Dropbox account too. 

Just sent you the email @"Myszab"! Reply back as soon as possible, and I'll see you there. Cheers! 

Hi @"weiskott", sorry to jump in here! Can you let me know your app's syncing status at the moment? Also, feel free to send me a screenshot as to how the files and folders look inside your Dropbox folder, so I can have visual too. Thanks! 

Hi @"indkal", happy Tuesday! As a first thing, can you let me know your app's version, along with the syncing status, please? Let me know, and we'll take it from there! 

Hey @"AHustle9", how are you today? I just sent you an email, in order for us to have a closer look as to what might be happening and why. Reply back to me, and we'll take it from there. Cheers!