Megan Dropbox Community Moderator

I see. Can you try again on a different browser @"cranerr"? Also, I'd love to know more about the size of the folder you're trying to download.

Hey @"mikeproducteng54", sorry to jump in here! Does your app crash immediately when you launch it, or a few hours after using it? Do you have any idea of the approximate number of files that are synced to your device? 

Hey @"zekka82", sorry to jump in here! When you try accessing our website on a different browser, do you notice the same thing? What if you use an incognito tab on Edge? 

Any time, @"CaptainDave"! Keep us updated and give us a shout if you need anything else. 

Hi @"Bjorn13", happy Monday! Would it be okay for me to reach out via email, in order to have a closer look into this? 

When you say that support team is ignoring, do you mean you have a ticket with them by any chance @"Akerke Maulenbay"? If so, feel free to send me your ticket number reference, so I can locate it on our system. 

Hi @"Morfatt", happy Monday! Let me ask: did you buy your device new or pre-owned? Also, did Dropbox come preinstalled on the device or did you download it yourself? Let me know more! 

Hey @"heronviewer", let's see what we can find on this! Can you try using the offline installer? It can be found here. Also, is there any antivirus, or firewall that could be preventing Dropbox from installing to your device? Keep me posted!

Hey @"cranerr", can you clarify if you're using the web to download content locally? Do you perhaps use the desktop app, when trying to change the state of your files? You mentioned there's no error, can you let me know what happens then?

Hey @"MarcinM", thanks for the screenshot! Since the message isn't in English, would you care to give me a translation of what it says there? 

Hey @"frosoc", happy Monday! I just sent you an email, in order for us to have a closer look into this. I'll see you there. Enjoy!

Hi @"amberprawn", let's jump right into this! Can you have a look at these steps, and check if the feature is enabled on your device? If it is, can you disable it? Also, feel free to send me some screenshots of the error you receive on your end, since that'd be interesting to see. Looking forward to hearing back from you!

Hey all, I hope you're doing well! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, let me know. 

Hi @"michealatfigma", happy Friday! What is the process you follow when transferring the Paper files? Keep me posted, and we'll take it from there. 

Hi @"CaptainDave", let's jump right into this! Can you explain and provide me with some more info in regards to this? What are the steps you follow on your end to get to that point? Let me know more, and we'll take it from there. 

Hey there, @"DCdocs", how are you today? I've merged your post in a similar thread, to keep everything in one place. Can you check what has already been suggested, and let me know if anything changed? Thanks a bunch!

Amazing news there, @"DHM42"! If you need us, you know where to find us. Have a lovely weekend ahead,enjoy! 💜

Hi @"Bjorn13", how are you today? Just out of curiosity, have you tried out all the troubleshooting steps provided on this thread? Let me know more, and we'll take it from there. 

Hi @"boonwd", one more thing, please. Can you send me a full screenshot of what you see when you right click on a file or folder, inside Dropbox? 

Hi @"Mirthy", happy Friday! Can you try the steps shown here, to fix the permissions of the files? Do you notice a different behavior then?

Thanks for the update, @"Akerke Maulenbay"! Was any of this content shared? Have you taken a look into your sharing tab too? I can also see that you're using a Professional trial, so you could always contact our Support team about this. 

Awesome news, @"stevestevesteve"! Glad to see everything is resolved. If you need anything else, you know where to find us. 

Hi guys, happy Friday! If you're still facing this, would it be okay for me to send out a message to you, in order for us to have a closer look into it? Keep me posted! 

Hey @"omalleypat", let's jump right into this! Do you get any errors on your end when this happens? If I were you, I'd also try a different browser, just to see the results you get there. Keep me posted! 

Hi @"dtdoupe", I'd be happy to help you! Can you send me a screenshot of the message you got? Also, what does your plan page right here, show? Let me know more, and we'll take it from there. 

Hey @"eruu", that makes sense as to why the content wasn't syncing. You can only use up to two Dropbox accounts on the app, if you pair them first. In order for that to happen, one account should be an individual one (Basic, Plus, Professional) and the other one would need to have a Business subscription. If you have any…

Hey @"boonwd", sorry to jump in here. Interestingly enough, this doesn't seem to be a Dropbox related icon. Do you use any other, third-party apps such as OneDrive? Also, what is Dropbox's syncing status while we speak? 

Hey @"Aviator12", sorry to jump in here! Can you walk me through the exact steps you follow on your end, in order to save the files to Dropbox and connect the apps together? 

Hey @"AlexFred10021", let's jump right into this! Can you give me some additional info on this? Which platform do you use on your end? Do you get any specific errors? Let me know more, and we'll take it from there. 

Hi @"Paulcarrie12", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Feel free to respond as soon as possible, and we'll take it from there. Cheers!