Megan Dropbox Community Moderator

Hi @"hillmw6612", thanks for posting here! It's not entirely clear to me, if you wish for the computer path to change, or the website path itself. Can you clarify? Do you use a shared folder, or a shared link on your end? If you also want to walk me through the process you follow, and what you wish to achieve, I'd…

Hi @"sundukovitya", thanks for posting here! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Keep me posted, and we'll take it from there. 

Can you try uninstalling the app, and then re-installing to see if the results in regards to the syncing status remain the same, @"Dimples"? 

Hi @"Philippe B", welcome to our Community! Do you have a Mac or a Windows device? Can you also let me know the version of the app that you have installed there? You can find that by hovering your mouse over the little Dropbox icon, next to the WiFi. Let me know more! 

Hi @"GuZ"! Can you let me know the version of the app that you have installed on your end? Also, feel free to send me a screenshot of the visual you see in your Dropbox folder. Thanks! 

Hey @"Russ5", thanks for the screenshot! Can I send you an email in order for us to have a closer look into this? Let me know! 

Hi @"Dimples", when you sent us the screenshot, it showed the file name "Applications" there. Can you please try this precise file name? Thanks for the screenshot @"jbales"! Are these files added in your Dropbox folder, or online? Have you tried the troubleshooting steps shown through this thread? 

Hi @"GuZ", welcome to our Community! Have you tried the steps mentioned throughout this thread? Also, @"weiskott", do you still face the same behavior on your end? 

Hi @"Blackie1", how are you today? You mentioned you've contacted our Support team about this, right? If so, can you provide me with a ticket number, in order for me to locate it on our system? Let me know! 

Hi @"Russ5", sorry to jump in here! When you try to post an answer, here in our Community you should be able to have a camera like icon. If you press on it, you should attach your screenshots. Let me know how this one goes.

Hi @"TomBoo", I hope you're doing well! Awesome! I just located the ticket and passed my comments there. Hold tight, and an agent will be with you shortly. Thank you!

Hey @"boj_man", happy Monday! I just sent you an email, in order for us to have a closer look into this. Reply back as soon as possible, and we'll take it from there. Cheers! 

Thank you all for the updates, and for trying! I'm happy to see everything is working as they should. Have a lovely weekend ahead, enjoy! 

Hi @"Dimples". You can always use our searchbar on the web to search for the file in question. Want to give it a go? 

Hi @"asakul", sorry to jump in here! Can you also try signing out of the app, then back in again to see if that's going to give any different results? 

Hey @"Dimples", how are you today? Can you find the file online? If so, can you also check to make sure there's no space at the beginning or end of the file name, please? Provided this is the case, you should be able to rename it. 

Hey guys, thanks for the amazing troubleshooting! Have you also tried an advanced re-install on your end? If not, can you give it a go and update me on this? 

Hi @"HarryArthur1", happy Wednesday! I'm so happy to hear that! I'm going to be sharing the great feedback with the rest of our Team, for sure. Stay awesome, and give us a shout if you need anything. 

Hope you're doing well, @"MCSquared22". Could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade.

Hey everyone, happy Wednesday! If any of you have a paid plan, can you try contacting our Support team about this, and opening a ticket? Once you do, you can reply back here, so I can locate the ticket on our system. If you have any problems or issues when trying to create a ticket, please let me know and I'll be happy to…

Hm, can you send me a screenshot of what you see in your Dropbox folder, please @"cfrivera1"? That'll help me have a visual too. Just make sure none of your personal info is shown. 

Thanks for the info @"NS2022"! Hm, the team folder might be the culprit there. However, could you please attach the screenshot on your next reply here in the Community? I couldn't access the link for security reasons. Thanks! 

Hi @"NS2022", welcome to our Community! Can you please send me a screenshot of the error you get on your end? What is the size of the file you're trying to attach? Also, feel free to let me know the platform you're using on your end. Keep me posted, and we'll take it from there. 

Hi @"MCSquared22", let me help! Have you followed the steps my colleague, Jay provided above on this same thread, in order to locate where the charge is coming from? Is it possible that you have two Dropbox accounts? Let me know!

Hi @"dukeeastwood", thanks for the info! If you right click, copy the content, then go to the path you want right click and paste it do you notice the same behavior? 

Hi everyone, I hope you're doing well! Keep in mind that our Dropbox Backup product is designed to protect the content of your device. As a result we prevent sharing so you don’t accidentally give access to your sensitive content. Backup is not designed for collaboration, unfortunately. If you need to share content, you…

Hey @"tess e", thanks for the speedy response. Do you see any errors when trying to click on the link I mentioned above? Where exactly do you face the problem? 

Hi @"the1f", i hope you're doing well! I just sent you an email, in order to see what we can do, if any. Reply back to me, and I'll see you there. Cheers! 

Hey @"dukeeastwood", thanks for the screenshot. The green check-marks are indeed our icons, indicating that the app is syncing those files as you said. However if you right click on a file, and choose to copy it, then paste it on a path that Dropbox isn't syncing there, you shouldn't be seeing the icons next to these…

Hi @"doobit", how are you today? Do you get the same error as the OP posted on this thread? Feel free to send me a screenshot! Also, is your Safari up to date? Keep me posted!