Megan Dropbox Community Moderator

Hi @"HollisHoHo", thanks for posting today! Which platform are you on when you notice this behavior? If you're using the web, can you try a different browser, and let me know if the same thing happens there? Keep me posted! 

Hi @"Fred Schenk", thanks for posting to our Community! Keep in mind that once a file is inside a project, there's no way to move it outside into either "Your work" or another project. This gets reflected when you click the "Move to folder" option in the context menu where it only shows you the folder tree for the project…

Hi @"Mani26750", thanks for the updates! The best way scenario and workaround is to pause the app when you need to rename, then resume syncing once you're done. Sometimes because Dropbox "keeps" the file while it syncs the changes, this is why you might be seeing the message as mentioned above. 

Hi @"lab1", I hope you're doing well! Do you remember the last time you signed into your Dropbox account? If I were you, I'd also take a look into the events page, and check to restore anything that has been deleted.

Thanks for all the updates, @"ned666"! As for the syncing of the app, I'd suggest a restart, or even for you to sign out of the app and then back in. Let me know how it goes in any case. 

Hi @"weiskott", that's amazing news! Give me a shout if you need anything else!

Hi @"asakul", happy Wednesday! It's possible that this could work. In theory that would be feasible. Want to try and give this one a go, and let us know how it goes? 

Hey @"lab1", welcome to our Community! Can you let me know more, in regards to what happened your files and if you have access to your Dropbox account? Keep me posted! 

Hi @"Dave1000000", let's see what we can find together on this! You mentioned you've contacted our Support team, correct? Can you let me know the ticket number from your communication with them? Keep me posted! 

Thanks for the screenshot, @"pierre007"! Can you also try signing out of the desktop app, then back in? 

Hi @"jaajuska", sorry to jump in here! Can you let me know your app's syncing status while we speak? Have you tried restarting the device too? 

Hi @"RobbiJ", I hope you enjoyed your weekend! Can you try uninstalling, then re-installing the app and see if anything changes then? 

Hi @"ned666", happy Monday! Let's see what we can find on this together! Have you tried re-starting your device? I'd also try re-installing the app real quick, to see if this changes things. Keep me posted on the results. 

Hey there, @"rodders999", how are you today? Can you check the plan page right here, and let me know the subscription you're using? Feel free to also try to upgrade, using a different browser. If you get the same error, please take a screenshot and send it my way. Keep me posted!

Hi @"Mani26750", let's see what we can find together on this! Can you try to pause the Dropbox app momentarily to see if this does the trick? Keep me posted! 

Hi @"pierre007", I'd be happy to help! Have you tried a quick reinstall of the app to your device? Also, what is the syncing status while we speak? Feel free to send me a screenshot of the green dot and checkmark, so I can have visual of this too. Keep me posted! 

Hi @"H_dropver", how are you today? Does this happen on a specific browser? If so, could you possibly disable the extension, and then enable it again to see if that changes things? Keep me posted!

Are you using these steps when trying to share a link? Can they send us a screenshot of what they see when they click on it, and try to download the content on their end? 

Hey @"brains", thanks for the response! Can you have a look into this thread, and let me know if you have any questions? 

Hi @"pqh"! Family members with admin privileges can invite other members to the Family plan. They should be able to do so. Let me know if you have any other questions.

Hey @"asakul", I'm also doing well, thanks for asking! To have your Desktop, Documents, Downloads folders backed up to Dropbox without using our Computer backup feature all you would need to do would be to manually copy, and paste everything. Keep in mind, that the files wouldn't update automatically though, you'd need to…

Hi @"JLcrypto", how are you today? It sounds as if you enabled our Computer backup option on your end, right? When you say you deleted the folder locally: are you referring to the "My Mac" folder? If I were you, I'd reinstall the app, in order to disable the feature. Then, you can then check in your deleted files page, to…

Hi @"asakul", how are you today? In order to re-connect your desktop, can you try accessing the app's Preferences, then Backup tab, and check there if you're able to enable it? As for the second issue you mentioned, did you try contacting our Support team about this by any chance? I also want to reply to your backup…

Hi @"weiskott", can you also try the following? Click on the Apple logo located at the top-left of the screen. Click on System Preferences. Click on Extensions. Click on Finder Extensions. Only leave Dropbox Finder Integration ticked. Once this is completed suggest to close the window. Click one more time on the Apple logo…

Hi @"Eran116", how are you today? How are you sharing the file? Do you use a shared link? If so, I'd suggest you try an incognito tab on your browser, paste the link there and check to see if you also have the option to download. Let me know more.

Thanks for checking, @"jbales"! If the culprit was indeed related to Microsoft and how it handles files, I have a suggestion to make: You can try pausing the app when you're working on a Word file, and open it back up when you finish working on it. 

Hi all! I hope you're doing well! It is indeed not possible to share files from the backup folder any more. That happened, in order to ensure the security of your files, as a lot of people have very personal files saved there. I do understand your frustration and I will definitely pass your comments along to our team. Now,…

Hi @"DD2022", how are you today? Did you remove the app off of the device, or did you also delete your Dropbox account? When you visit our website online, are you able to locate the folders there? 

Hi @"Russ5", sure! I sent out an email, to your Community-linked email address, and I'll be happy to see you there. Enjoy! 

Great troubleshooting on your end, @"Dimples"! Yes, this sounds highly plausible indeed. Let me know what you notice when you try to recreate it. Cheers!