Megan Dropbox Community Moderator

Hi @"Scott Graham" & @"rjmassey", happy Thursday! You mentioned you've contacted our Support in regards to this. Would you be able to send me the ticket number in question, in order for me to locate it on our system? Thank you so much! Keep me posted. 

Hi @"NawafQ8", let's look into this! Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from? Just to make sure you didn't upgrade the wrong account. Thanks a bunch! 

Hi @"HealingRayne", how are you today? Didn't the app come pre-installed to your device? Have you tried re-booting the device? Let me know!

Hi @"lindamarea", how are you today? How are you trying to preview content? Do you access using the website, or the app? Feel free to also send me a screenshot, so I can have visual. Thanks!

Hi @"thuth", thanks for posting here! I've merged you into this thread, because it echoes what others have also expressed. Can you follow Jay's instructions on how to contact our Support team about this? Once you do, let me know the ticket number, so I can locate it on our system. Thanks a bunch!

Hi @"ALWF", let's jump straight into this! The best thing you can do is sign out of the app, then uninstall and proceed with any other changes you want to make. If you have enabled our Computer backup feature, you might want to disable it too. Let me know if you have any questions. 

Hi @"Xeri", how are you today? Would it be okay for me to send you an email, in order for us to have a closer look into this? Let me know!

Hi @"Da17", welcome to our Community! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Hi @"PhilTerz", how are you today? Which platform do you use when trying to preview the TIFFs? Are you on the website? If yes, can you try a totally different browser on your end, and let me know of the results? Thanks a bunch!

Hi @"jirwandi", I hope you're doing well! Do you still face this issue on your end? Do you notice that with all of your files and folders? Let me know! 

Hey @"asakul"! Have you tried contacting our Support team about this? If you could, that'd be amazing. Feel free to reply back to me here, with the ticket number so I can then locate it on our system. Thanks! 

Hi @"xrous1", happy Tuesday! You mentioned, you've contacted our support team about this, right? Would you be able to send me the ticket number reference, so I can locate it on our system? Thanks a bunch! 

Hi @"sparkster", happy Tuesday! You mentioned, you've contacted our support team about this, right? Would you be able to send me the ticket number reference, so I can locate it on our system? Thanks a bunch! 

Hi @"AyanScrat", welcome to our Community! I just sent you an email, and I'd be happy to see you there, in order for us to have a closer look. Cheers! 

Hi @"rocketmanblamb", how is your Monday so far? Can you open your Dropbox app instead, and search for the Paper document you want to export there? You should be able to then click the three dots, then share and then export. Give it a go, and let me know how it goes. 

Hi @"hungnv", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. See you there!

Hi @"Kumar99", I'd be happy to help! Can you try contacting our Support team directly? They'd be able to have a look into account-specific info and let you know how to proceed next. Once you do, feel free to reply back here, and let me know your ticket number so I can locate it on our system. Thanks! 

Hi @"Helen90", happy Monday! Can you send me a screenshot of what you see on your end, please? Thanks a bunch! 

Hi @"asakul", happy Monday! Can you also send me a screenshot of the desktop app's syncing status, showing the "up to date" status you mentioned? 

Hi @"socksinacan", would it be okay for me to reach out via email in order to have a closer look? Let me know!

Hi @"nomadism", would it be okay for me to reach out via email in order to have a closer look? Let me know!

Hi @"Dhruson Business", I'd be happy to help! Can you give me some additional info as to what is happening on your end? Do you try to upgrade, or renew your plan? Do you get any errors? Let me know more!

Hi @"asakul", great troubleshooting, and detail on your end! Thanks for keeping me up to date there! Now, as for the folder sizes on the desktop app, vs on the web, that's an interesting one. Is the first screenshot that you attached (of the folders locally) from the Desktop, Downloads, Documents folders within the Dropbox…

Awesome news, @"RobbiJ"! Have a lovely weekend ahead,enjoy! 

Hey all, I hope you're having a great Friday so far. At the moment, we're looking into this on our side, thanks for bringing this to our attention. Trust to know, that we'll update this thread, once we have further info on this. Thank you for your patience! 

Hi @"Platon87" & @"IhorN"! I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Cheers! 

Hi @"ginkatyan", let's see what we can find on this! Can you let me know the steps you follow when trying to open a shared link on mobile? Can you try a different browser on your mobile, provided this is how you open the link that way? Let me know the results! 

Hi @4Play, let's see what we can find on this! Can you walk me through the steps and platform you followed when you tried to pay? When you say you paid using the UPI portal, can you let me know more? If I were you, I'd also try to locate the payment, using our self-serve look-up tool right here. Let me know the results! 

Hi @"lab1", how are you today? If these files were deleted more than 30 days ago, then I'm afraid you wouldn't be able to retrieve them. Have you checked to make sure that you didn't accidentally open a new Dropbox account, hence you can't find your content? 

Always at your service @"Mani26750"! Give me a shout if you need anything else. 😎