Megan Dropbox Community Moderator

Hi @"Janinec", I'd be happy to help! Do you by any chance refer to our Backup option? Have you checked into your deleted files page, for the missing files? Keep me posted on the results! 

Hi @"Rubicon", sorry to jump in here! Do you have a ticket number reference by any chance, so I can locate it on our system? 

Hi @"Kmccullough1948", how are you today? You can scan content directly to your Dropbox account. Here is how you can do that. If you have any questions, let me know. 

Hi @"myralynn", I'd be happy to help with that! Can you try accessing your app's preferences, then follow the steps shown in this Help Center article on how you can disable Backup? If you struggle with any of the steps, let me know. Thanks!

Hi @"smashprod", happy Monday! Can you send me your ticket number reference, so I can locate it on my end and check the progress on your case? Thanks a bunch! 

Hi @"JalapenoCheese", let's jump right into this! Which version of the app you're using on your iPad, and when did you notice those chances? Keep me posted, and we'll take it from there! 

Hi @"Operations8", happy Monday! Do you use any third-party apps other than Dropbox that have access to your files, such as Google Drive? Let me know more! 

Hey @"katehannigan", thanks for posting here! Would you mind sharing a few screenshots with me, of what you see on your end? Which version of the mobile app do you currently use? Keep me posted on the results! 

That's wonderful, @"WillM"! Feel free to reach back if you see this happening again. 

Hi @"Tamerj1", happy Friday! I just sent you an email, so we can have a look into this. Reply back to me, and we'll take it from there. Cheers!

Hi @"WillM", can you send me a screenshot of what you see on your end when you click the files and they don't preview? Do you get any messages? 

Hi @"Mirthy", happy Friday! I just sent you an email, in order for us to have a closer look into this. Keep me posted, and we'll take it from there! 

Hey @"Bjorn13", happy Thursday! I can see that the support agent provided some steps for you to follow, however you never responded back to express that you've tried them and they didn't work. Had you done that, they would be able to guide you towards a different direction. If you have any questions, let me know. 

Hi @"abhinavj86"! If you visit your plan page right here, are you able to find any info about this? 

Hi @"jessf", glad to know everything is back on track! If you need anything else, don't hesitate to let us know. 

Hi @"WillM", good thing is that this seems to be related and narrowed down to your browser. You can try to restore your browser to its default settings and disable any browser plugins. What you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Hi @"WillM", let's look into this! Have you tried switching browsers by any chance? Do you notice the same behavior when you do that? Keep me posted! 

Hi @"abhinavj86", how are you today? I was able to locate your previous email, and the agent mentioned that the space will be available for 365 days, therefore a year. Now as to when it's going to expire, I can see that the agent sent you the email reply on July 14, 2022 therefore it'll be a year after that date. 

Hey there, @"Marie-K", I hope you're doing well! Do you have a 12 character alphanumeric transaction ID in your bank's info? If so, you can search and locate the charge, using our self-serve look-up tool. Let me know what you find!

Awesome, @"stmarysbythesea"! Let me know if you need anything else, and enjoy the rest of your week. 😎

Hey @"joewarioba ", welcome to our Community! I'm here to help. I just sent you an email, in order for us to look into this closely. Reply back to me and we'll take it from there. Cheers!

Hello guys, I hope you're all doing well! Thanks for all the reports on this. If you haven't already, can you please try the following: * Use a different browser. * Clear your browser's cache. You can find instructions for doing so here: http://www.wikihow.com/Clear-Your-Browser's-Cache * Try Incognito Mode or Private…

Hi @"stmarysbythesea", how are you today? I will pass on your comments to the relevant departments so that we can further improve our product. Now, as a workaround let's try one more thing: Can you try tapping the "Aa" to the left top part of the URL bar and select "request desktop website"? That should do the trick, but…

Hi @"gryphonox", I'd be happy to answer this for you! If you joined a Business team, and you want to revert back to an individual plan the best way to go on about it is to ask for the admin to convert your account, following these steps. Now onto your question: Please be aware that if your account is ever downgraded,…

Hi @"aisb", which ticket number are you talking about? Can you send it to me, so I can locate it on my end? 

Hi @"mbvideo", thanks for the speedy reply! At the moment I don't have that info, however I'll definitely update the relevant Replay threads, so keep an eye out. Have an amazing week ahead! 

Hi @"davidberman", welcome to our Community! Mind sharing a screenshot of the icon that you see on your end, please? Let me know more, and we'll take it from there! 

Hey @"mbvideo", I'd be happy to help with that! Essentially, Replay is still in Beta and random users from random plans can use it. Therefore, there is no pricing at the moment, since it's not available for purchase. If you need anything else, let me know. 

Hi @"Vanshika1", thanks for posting here! Things aren't looking very bright, since you have no access to the email linked to your Dropbox account. However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look? Let me know! 

Hi @"DashSVK", I hope you're doing well! Do you still face the same issue on your end? Let me know!