Megan Dropbox Community Moderator

Hi @"amyonline15", thank you for your ticket number! I managed to locate it on our system, and it seems that Anton has taken over. Were you able to see the agent's reply on your end, and follow the steps? 

Thanks for the speedy reply, @"jmerk1"! You can't share content, because the backup feature is enabled. Due to security reasons, that isn't currently possible. Have you followed the Help Center steps I provided above as to how you can disable it? 

Hi @"Daryl1", how are you today? Can you also try requesting a new password reset email, using a different browser than the one you're currently using? Thanks a bunch! 

Hi @"jmerk1", welcome to our Community! In regards to the context menu, have you tried rebooting your device at all? Also what do you see when you right click on a file, or folder in Dropbox? Feel free to send me screenshots, so I can have visual on this. As for the Backup, you can see how to disable it, following these…

Hi @"Brandon Squire", happy Friday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Thanks!

Hello all, happy Friday! I just reached out to you via email, and I'll be happy to see you there. Cheers! 

Hi @"Andrew_Forge", happy Friday! Feel free to send me your ticket number reference, so I can locate it on our system. Thanks!

Hi @"Larry Placido"! Your desktop might be having enough space, it's your Dropbox account that doesn't have the space to sync the changes. 

Hi @"koolson", sorry to jump in here! You can access the account you're not using, and delete it. That would essentially free up the email and you should be able to add it to your main Dropbox account. If you have any questions, let me know.

Hi @"Larry Placido", let's look right into this! Did you try to access the content using the website, or the app on your laptop? It sounds like the content you added, while using your desktop device didn't sync. There are a few reasons this might have happened: you didn't have enough space to the account, you closed the…

Hi @"brownebox", let's get right into this! The first thing we need to identify is that there's a web version of Dropbox and of course, there's also the app. It sounds like you're using both of them. Now, you mentioned you upload files from your Desktop to Dropbox. Do you do that using the web? The icon you see on your…

Hi @"jkarp1010", how are you today? It depends how you're choosing to share them. Do you use shared links, or shared folders? In any case, the pictures should first be uploaded to your Dropbox account, therefore count against your Dropbox storage, not your email storage. If you have any questions, let me know.

Hi @"kida", let's look right into this! Have you tried rebooting the device at all? Also, what is the version of the Dropbox app you're using on your end? Let me know!

Hey everyone, I hope you're doing well! First of all, let me apologize for any inconvenience this might have caused. We definitely appreciate your patience. It's important to also note, that we're still working actively for Monterey full support on our end. You can see more about this here. Therefore, nothing is set yet…

Hi @"Bluebicycle", how are you today? Can you share a bit more as to what you'd like to achieve here, so I can help as much as possible? It's important to note, that if you're on a Business team, all the members have their own content too. Which means that they would need access to those on the desktop app as well. Are you…

Hi @"besser26", sorry to jump in here! It seems there might have been a momentary hiccup or slow update to what the syncing status is, and what the app shows. A restart should do the trick, but if you notice the same behavior in the future, let me know. 

Hi @"Farion", sorry to hear about that! You mentioned you contacted our Support team, right? Do you have a ticket number that I can check on my end? Let me know!

Hi @"rishab27", did you buy your device new or pre-owned?

Hi @"jmoney3", I hope you're doing well! Can you follow Jay's steps, as mentioned above in order for you to contact our Support team about this? Keep me posted with the ticket number once you do. Thanks!

Hi @"tanosaur", how are you today? Are you referring to public folders by any chance? How precisely does your client use the dl.dropboxusercontent direct download for their links? Let me know more. 

Hi @"debattwg", how are you today? When you click on Hannah's article, do you have the option to try out the new experience? 

Hi @"sharmila pun", thanks for clarifying. It seems they might have moved, or even deleted the content in their Dropbox account. Can you double check with the end user, and let me know? 

Hi @"Kumar99", great ******! Feel free to send me your ticket number reference, so I can locate it on our system. Thanks!

Hi @"thuth"! I just sent you an email, and I'll be happy to see you there. Cheers!

Hi @"NawafQ8", let's look into this. Did you try opening a support ticket you mean? If so, can you reply back and let me know your ticket number reference, so I can locate it on our system? Thanks!

Thanks for the speedy reply, @"lindamarea"! Keep in mind that each account's support depends on the plan you have. As for the previewing issue, does this affect all of your files, or some of them? 

Hi @"Dannemannet", happy Friday! Thank you for the ticket number reference. It seems your case has been escalated and is now in the hands of one of our Specialists. The best thing you can do at the moment, is reply back with any info you might need to add so they can have the full idea, and continue troubleshooting with…

Hey @"HealingRayne", happy Friday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Thanks for the screenshot, @"lindamarea"! Have you by any chance tried a different WiFi network, just to notice if the behavior will remain the same? 

Hi @"kalbrandon", happy Friday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Thanks!