Megan Dropbox Community Moderator

Hi @"dpx", happy Friday! That sounds like a great feature request. If you have a moment, feel free to share your thoughts on our 'Share an idea' section of the community. Just keep in mind of these 10 tips for posting before you do. That way other users have an idea of what you're suggesting, so they can also back you up.…

Hi @"ayimazahra", welcome to our Community! I'm going to need a bit more detail in regards to the questions that you asked, please. When you're talking about QMS, can you let me know more in regards to the content it's used on your end, and what you'd like to know? You also mentioned multiple copies of files. How are these…

Hey @"Locura53"! Just sent you an email. I'll be happy to see you there. Cheers!

Hi @"lab1"! What is the type of account you have on your end? For Basic, and Plus accounts it's usually 30 days. As for the missing files, if they were within your available restoration time, you should be able to retrieve them on your end too. 

Hi @"protrading104"! I just sent you an email. Reply back and we'll take it from there. Thanks a bunch!

Hi @"Anastasia7777777", how are you today? According to your bank statement, was the charge made to Dropbox, iTunes, or Google Play? Can you open your Dropbox app, tap on 'Account' then on the gear icon and then on 'restore purchases' to see if that helps? Keep me posted! 

Hi @"le_avion", thank you for this! I can see that the agent you're working with, got back to you in order to continue troubleshooting. If you have any questions, or additional info, feel free to reply back to them there. If you need anything else, give me a shout. 

Hi @"protrading104", happy Monday! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Hi @"dwhitelaw", happy Monday! When we're talking about files of that size, it's always best to use the desktop app and not the website. The app can handle content of all sizes. However, when uploading through the website, there's a rough estimate of 50GB file size limit, though the larger the file the more problematic it…

Hi @"dlinsalata", happy Monday! Is the space you're talking about earned through referrals? If so, then the space remains, however the value changes. It's 500 MB per referral to a Basic account, and 1 GB per referral for Paid Dropbox Accounts. Can you check your account's page here, and let me know? Thanks!

Hi @"le_avion", happy Monday! Can you send me the ticket number reference, so I can locate it on our system? Thanks! 

Hi @"Frank P E.", let's look right into this! Feel free to have a look into an older thread right here. Also, do you connect your mobile to your device using a cable, in order to upload the content? Let me know! 

Hi @"wilfred01", let's see what we can find on this! Have you tried restarting your device by any chance? If I were you, I'd temporarily disable any antivirus or security programs on my computer too. And then reinstall the Dropbox application, just to see if that test will work. You can find specific instructions for…

Hi @"apprehendSeaside", happy Monday! If you get a message stating that there's already a Dropbox account under that email address, then that's most likely the case. Can you try accessing the Dropbox account of said email address, and see what you'll find there? Keep me posted of the results.

Hi @"amyonline15", happy Friday! I checked, and it seems you just got a reply back. Did you have a moment to check this? 

Hey @"lennartl", happy Friday! Can you change them to local manually, and let me know the results? 

Hi @"usrx", let's get right into this! Can you give me a tad more info? Do you upload content manually or via camera uploads? How is the name before, and how is it after the upload? Keep me posted.

Hi @"Varshar", how are you today? Just to make sure we're on the same page, can you confirm that these are the steps you're following on your end? Have you possibly tried removing the link, and creating it from scratch? Keep me posted on the results.

Hi @"alanpmuscat", happy Friday! Do you have any antivirus, firewall, security program, proxy or VPN blocking the Dropbox desktop client by any chance? Can you try whitelisting Dropbox as shown here? Also, please temporarily disable any antiviruses to continue troubleshooting. You can also have a look to our Help Center…

Hi @"Diego Baragiola", how are you today? Can you let me know the exact steps you follow when this happens? Does that happen automatically, or do you see an option to change the file type? 

Hi @"Marcellon", welcome to our Community! Can you clarify a bit more as to the settings and items you unchecked during this process? Which feature are you referring to? Provided you're talking about Smart sync, you would need to follow these steps in order for your content to be online only. Let me know more. 

Hi @"smoore90", how are you today? Have you by any chance tried fixing the permissions of the files on your devices, following these steps? Also, @"lennartl" can you let me know if the files you're working with are available locally on the computer when this happens? If they are, do you notice this behavior. Keep me…

Hi @"koolson"! Exactly what @"Mark" mentioned. If you choose not to sign into your account for a year or so, it will then be deactivated. If you have any questions, let me know!

Hi @"le_avion" & @"alanpmuscat", thanks for posting here! Could you confirm with me the version of the app you're using on your end? Also, how long has it been in a "connecting" state? Keep me posted, and we'll take it from there. 

Hi @"Sockboy50 ", let's jump straight into this! How exactly do you upload files to Dropbox using this app? Can you walk me through this process? Any screenshots of the error message you get is welcome. Keep me posted! 

Hi @"Kumar99", let's look into this! I just sent you an email, in order for us to have a closer look into this. I'll see you there. Thanks a bunch!

Hi @"owc admin", how are you today? I'd be more than happy to reach out via email, in order for us to look into this closer. Would that be okay? Let me know. 

Hi @"oliver31", welcome to our Community! I'd be happy to explain. Essentially when someone shares the folder with you, they allow you to add it to your account so you can work together. The folder takes up space on the sender's, and the recipient's end. You would therefore need enough space for the folder to be added to…

Hi @"skifanatech", thanks for posting here today! Have you tried contacting our Support about this? If so, what is the ticket number reference that you have? Keep me posted! 

Hi @"amyonline15", thank you for your ticket number! I managed to locate it on our system, and it seems that Anton has taken over. Were you able to see the agent's reply on your end, and follow the steps?