Megan Dropbox Community Moderator

Hi @"Eckerr", I'm sorry to hear about that, let's see how I can help! Would you like to share some additional info in regards to your case? As for the Support form, have you also tried from an incognito tab on your current browser, while you're signed out of your Dropbox account? Let me know more, and we'll take it from…

Hi @"valtham", how are you today? Yes, it could be the antivirus program. Many processes on your machine look at files that you may have not manually opened, and in order to fulfill these requests Dropbox syncs the files locally. I'd suggest you to test that, by temporarily quitting or disabling applications…

Hi anonymous, if you try to reply back to us from a computer, you should be seeing a little camera-like icon that will allow you to attach your screenshot back to us. Can you try that? It'd be super helpful for us to have a visual. Thanks! 

Awesome news, @"cybrojo"! If you need anything else, we'll be one post away. See you around in the Community!

Hi @"xiki", you've got an email from me, in order for us to look into this closely. See you there! 

Hi @"x184926", you earlier mentioned that your app's status was up to date, is that still the status at the moment? Could you send me a screenshot of this too? Have you by any chance uninstalled the app, then re-installed? 

Hi @"MazzolaMj", sorry to jump in here! If I were you, I'd try installing the latest stable version of our app, to see if this does the trick. Before you do, don't forget to turn Early releases off, from this link. Out of curiosity, are the files you're searching for, synced locally, or online-only? What are their icons? 

Hi @"surajkjha", sorry to jump in here! It's not entirely clear to me if she shared a link your way, or added you to be part of the folder. If your client shared a link with you, that means you must have downloaded the content to your own Dropbox account, and worked on individual copies. It's important to note that if you…

Hi @"arzezio7", thanks for the update! Since you're using a third-party app, it'd be super helpful for us to have the full picture of the steps that you take. I'd definitely appreciate something like a short guide on how you're using this app, to download content from Dropbox. Also, you mentioned you're using your own…

Hi @"OTFM-BC", happy Tuesday! I just sent you an email, and I'd be happy to continue troubleshooting with you there. Cheers! 

Hi @MorgesPainting, would it be okay for me to reach out internally by sending you an email, in order for us to have a look into this there? 

Hi, @MorgesPainting, sorry to hear about that! It might sound trivial, but have you tried signing out of the app, then back in? If not, can you give this one a go? Let me know of the results! 

Hi @"x184926", I'm afraid that you might not have access just yet. However, there is a chance that you do. You can see in this product update, that we're slowly working on changing that for Basic accounts. What is your plan at the moment? 

Hi @"arzezio7", I hope you're doing well! How exactly do you download the file? Is it directly from the account or with a shared link? In regards to the speed and the failed error message, keep in mind that when using a web based protocol for your IDM to download the content, that might be causing some trouble there. Let…

Hi @"Wendy20", I'd be happy to explain this one to you! Essentially, you'd need to cancel the automatic renewal, wait for the account to downgrade on the renewal date and then re-upgrade. You should then be able to use the payment method, and currency of your choice. If you have any questions, let me know! 

Hi @"x184926", I'd be happy to help with that! If you access your Dropbox folder, and right click on a file, or folder what options do you have there? Also, do you use a paid plan on your end, since this feature would be for subscribed users only? Let me know more! 

Hi @"jen1147", happy Monday, sorry to hear about that. If you want, I'd be happy to continue troubleshooting this one for you, so we can find what's causing it. I'm curious if you get any errors similar to the way you did before, or if the app isn't starting. Let me know. 

Hi @"CarrieZhou", welcome to our Community! It sounds like you enabled the computer backup feature. Have you tried re-installing the app ever since? Also, are you able to see your Desktop files when visiting your Dropbox account online? Let me know, and we'll take it from there! 

Hi @"Lou22", sorry to hear that! I've merged your post under a similar thread, just to keep everything at one place. Essentially, you would need to reach out to the Team's admin, and ask them to revert you back to an individual account. Feel free to have a look into this thread. If you have any questions, don't hesitate! 

Hi @"MarilynRMarks", happy Friday! Let's look into this. Can you send me a couple of screenshots recreating this behavior? You can attach them here, by responding back to me. Keep me posted, and we'll take it from there. 

Hi @"MattS91", I am sorry to hear about that! Could you send me your ticket number reference from your communication with our Support, so I can have a look into this and locate it on our system? Keep me posted! 

Hey @"BronwynC", let's have a look into this! Do you face the same situation as the OP initially mentioned? Have you taken a look into this Help Center article? Which version of our app do you have installed on your device, and what do you see when you right click on a folder, or file inside your Dropbox folder? Keep me…

Hi @"redman5087", let's look into this! So, when you click on the three dots, what do you see there? Can you also let me know which version of the app you've installed on your device? Let me know more, and we'll take it from there! 

Hi @"marathon", welcome to our Community! At the moment, you wouldn't be able to change the structure, I'm afraid. However, I am here to help you understand your options as much as I can. You mentioned that you have some content inside your personal folder, that you want to share with the rest of your Team, right? Have you…

Hi @"trebbi", do you use naming conventions on the File Request folder, by any chance? Can you also use an incognito tab on your end, where you're not logged into your Dropbox account, and then try to upload content to the File Request? If you leave the name part blank, what do you see as the name of the file? 

Hi @"cwo23", you can check both the Selective Sync folder, and your normal folder, compare the two and if they have the same info, you can either delete those, or consolidate the files you need from both folders into one of the folders. I hope this helps. 

Hi @"trebbi", how are you? Let me ask: does your friend have a Dropbox account? If so, are they signed into the account when sending files to you? Let me know, and we'll take it from there! 

Hi @"GHiggins", let's jump straight into this! From your screenshots, and the cloud-like icons on the files, it seems these are set to be available online-only. Can you access your Dropbox folder, right click on them and select Make available offline? What happens when you try to preview them after changing that setting?…

Hi @"databuzz", happy Tuesday! That sounds like a cool feature request. When you have some free time, feel free to share a bit more info, or how you'd like to see it come to life on our "Share an idea" board. That'll help others to upvote it, and for our Team to also see what our users have to suggest. Thanks a bunch! 

Hi @"MargoK", you can always try sharing the folder directly with people outside of your Team, or even team members too. I am glad everything has been resolved, and I'm always at your service to provide any help or answers! Enjoy your day!