Megan Dropbox Community Moderator

Hi @"Jona Jones", welcome to our Community! Can you share some additional info with me, please? Is the content shared? What do you mean when you say group Dropbox? Let me know more! 

Hey @"bgrob"- sorry to hear about this. Have you maybe tried rebooting your device? If not, can you give it a go? If I were you, I'd also uninstall then start from scratch and re-install the app using our offline installer. Let me know the results!

Hey Garrett, amazing job on the screenshots, you're a pro! After checking everything, it seems that the app is working precisely how it should. The new Dropbox folder has all the syncing icons, and syncs the changes back and forth to the web. The exact opposite happens to the "bad Dropbox" on the old path. Now, it's also…

Hey @"axiom78", thanks for the additional info! It's important to note that removing the payment method instead of cancelling the plan on the renewal date, downgrades the account immediately. I was able to locate the ticket numbers you provided me with, and the agent assisting you also mentioned what happens to the account…

Hey @"rockyjost", how are you today? Have you tried accessing the link, using a different browser, by any chance? What about incognito mode on your current browser? Let me know of the results! 

Hi @"Alex_P", I'd be happy to help! Have you tried uninstalling the re-installing the app by any chance? If not, can you give this one a go? If you could also let me know the OS version that you have installed on your Mac, that'd be amazing. Keep me posted!

Hey @"joanne l.3", sorry to jump in here! What is your app's syncing status as we speak? If you visit your account on the website, are you able to see the folders being synced there? 

Hi @"JanaV", sorry to jump in here! Which version of our app do you use on your end? You can find this by hovering your mouse over your little Dropbox icon. Also, when you make a file available offline, are you able to see its size then? 

Hi @"axiom78", I'd be happy to look into this for you! How exactly did you remove the payment method? Did you reach out to our support, or cancel the plan on your end? If you have a ticket number reference that I can check on my end, let me know. Let me know more, and we'll take it from there.

Hi @"Canadachick13", is it possible that you removed the file's extension, by any chance? That would prevent the file from previewing. Did you also try using file version history to revert it back?

Hi @"BrendaF9", since you mentioned that you received an email recently, could it be that your ISP is blocking emails from the Dropbox domains? Also, in regards to the email that you received, was it about one of the folders you mentioned? 

Hey @"Garrett_High2001", could you send me a couple of screenshots too? Also, if you delete any content from the old (D:) location, does that reflect on the website too, despite the icons being present? 

Hey @"cranerr", I just sent you an email! Reply back to me, and we'll take it from there. Cheers!

Hi @"Owltiger", thanks for the speedy reply. Can you try one more thing? If you have the stable version already running on your computer, could you temporarily disable your antivirus and ensure that you've configured your firewall to work with Dropbox? Maybe that will do the trick. 

Hey @"DanielleHR", the phone number would remain the same, so essentially it should work. It's worth giving it a try. 

Hi @"Owltiger", welcome to our Community! How many files do you have synced to your device? Is it possible that you might have exceeded the soft 300K limit? Are you able to maybe remove some folders using selective sync, in order to check if the same behavior will happen then? Keep me posted on the results! 

Hey @"mpintomali", thanks for the update! Also, I appreciate your patience on this. I understand this isn't ideal, however please bear with our Support, as they try their best to work on this. I can reassure you that your issue is being looked at. 

Hey @"Garrett_High2001", let's get right into this! Can you let me know what the app's syncing status is while we speak? Also, you mentioned you manually moved the (D:) location into a sub-folder. Did you drag and drop it in the subfolder? In which of the two folders, do you see the Dropbox syncing icons? Let me know more,…

Hey @"mochi10", no problem at all! Can you send me some screenshots of the error message, and your set-up? As you mentioned, I do believe this has to do with the external drive's permissions and its set-up. 

Hey @"tannerfalk", happy Tuesday! You've got a new 💌. See you there! 

Hey @"DanielleHR", welcome to our Community! Do you have the backup codes by any chance, as Rich mentioned? Without access to them, or the device receiving the two-factor authentication code, that wouldn't be possible, I'm afraid. I hope this clarifies. 

Hi @"IMCZug", I hope you're doing well! If you were able to remove people from the folder, it seems you have editing access to it. As for the owner, you wouldn't be able to remove the existing one as a member to this folder. The only person able to pass ownership to someone else, would be the owner himself. It sounds like…

Hi @"IMCZug", sorry to jump in here! Have you tried unsharing or moving any subfolders with those subfolders too? 

Hi @"CcummingsDT", thanks for the updates! It's important to note that the grey X you see there isn't a Dropbox icon. Do you have any other, third-party apps syncing your content? If you hover your mouse over the little Dropbox icon, what is the status you see there? 

Hey @"sustainingfarmers", just sent you an email, in order for us to have a closer look into this! Thanks a bunch! 

Amazing news @"quangtam159"! Take your time, and let me know of the results.

Hi @"Dissed off User NZ", let's see what I can do to help! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Cheers! 

Hi @"Queen22", let's see what I can do to help! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Cheers! 

Awesome news, @"israa_abuelezz"! If you need me, just give me a shout! 😊

Hi @"worstcompanyeverdolphin", let's jump right into this! I just sent you an email, in order for us to have a closer look on this. Reply back to me, and we'll take it from there! Thanks!