Megan Dropbox Community Moderator

Hi @"HazelRevilla", I'd be happy to answer this one for you! Essentially when you joined the Business team, you must have received a refund for the remaining period of the Plus plan you'd paid. Therefore now, you'd need to re-upgrade from scratch. I hope that clarifies. 

Hi @"M1Victim"! In order for us to further investigate, we'll need to get and analyze the full error log that corresponds to the error message pop-up you're getting. You can obtain the full text of the error by clicking on the blue link within the error message pop-up. This will open a file with the full text of the error.…

Hi @"shady mohamed", sorry to jump in here! What are the options you see when accessing your billing tab? Also, did you upgrade directly from our end, or did you use Apple/Google? 

Hey guys, happy Monday! Just jumping in here to ask if this is still happening on your end. If it is, would it be okay for me to reach out via email, so we can have a closer look at this? Keep me posted.

Hi @"sapelzin", how are you today? When you access your plan page, you can find a breakdown of all your content. Do you have any shared content that's taking up space to the account? What do you see on your home page? 

Hi @"katief", very interesting. Can you take a screenshot of the folders by any chance and attach it here? 

Hi @"Emi P.", how are you today? I've merged your question under this thread, since the OP mentioned a similar problem. Can you take a look at the steps mentioned above, and let me know if they worked for you? Also, feel free to share your ticket number with me, so I can locate it on our system. Thanks a bunch! 

Hey there, @"JodiB", how are you today? You can always find out more, and disable your Backup in order for you to move the files back to where they were, in this Help Center article. Give it a look, and if you have any questions, let me know. 

Hey @"Newnesi", how are you today? Do you notice a specific error, or pattern? Is the app stuck when you try to sign in, or does it remain unresponsive? Let me know more. 

Hi @"WTH01", I'd be happy to answer that for you! The way for you to be able to use two emails under one account, is if one of the emails is a secondary one. You can see more about that here. In regards to moving content, you can merge files and folders between accounts like so. Are you able to access both Dropbox…

Hi @"Ben Wilson", I'd be happy to help with that one! Can you start by comparing each device to the info you see on the web for the account? Each computer should sync the info to the web, and vice versa. Feel free to also have a look into this Help Center article. Also, how is the content shared between each account? Do…

Hi @"DVMSx", let's see what we can find on this! You can see your account transaction history on your Payments page here: https://www.dropbox.com/payments . Can you have a look in there, and see what you can find? Your plan page would also be of great help. Now, as to why the payments ceased, you would need to contact your…

Hey @"Kumar99"! I sent you a new email, in order for us to have a closer look into this. Can you reply back to me, please? Thanks!

Hi @"pinionking", let's look into this! As a first thing, what is your Dropbox plan? Are you part of a Business team? If so, have you checked with your Team admin about this? Let me know. 

Hi @"Trish4", how are you today? Out of curiosity, does this happen with WiFi only? If you use your cellular data, do you notice the same behavior? 

Hey @"Laus"! Let's check one more thing please. When you visit your backup page, do you see anything there?

Hey there, @"Veritaszzzz", I hope you're doing well! It seems you're referring to our Computer Backup. Have you followed these steps when trying to disable it? Let me know more! 

Hi @"dw23", does that behavior happen to only one of your Google documents or multiple? Can you try copying the file and then try to preview the copy?

Hey @"idontgetoutmuch", thanks for the info! If you right click on said file, do you see the option to make available offline by any chance? 

Hey @"darklyndsea", glad to hear (or read in this case 😋) that this has been resolved! However, if this happens again you know where to find me. Give me a shout if you need anything else. 

Hi @"zolabola"! This has been the usability of this specific feature, for the content to take up zero ****** drive space, therefore 0 bytes. Is there maybe a chance that you were viewing a different path, or maybe the placeholder each file or folder holds? In any case, I'll forward your feedback to the appropriate areas so…

Hi @"Chad B.2"! Thanks for the update. As you mentioned above, the feature you want to use is available on Dropbox Basic, Professional, or Plus accounts, while you're using a Family plan. That could be the reason you're having trouble sharing a link with editing rights. 

Hi @"EYOSSarah", let's see what we can find on this together! Can you let me know if the folder you're trying to share is a personal one, or a Team folder? Also, are these the steps that you follow on your end? If I were you, I'd check the Team's settings to make sure external sharing is enabled for the team. Can you give…

Hi @"Leonidas1994", happy Monday! What permissions do you have in the folder? Can you check? I'd also suggest using selective sync to remove the folder off of the ****** drive, if that's what you wish to achieve. Keep me posted. 

Hi @"Chad B.2", happy Monday! Can you check your plan page right here, and let me know the type of plan you're currently using? 

Hi @"Janinec", thanks for posting here! Do you have an open ticket with our Support team about this? If so, can you send it to me here so I can locate it on our system? Let me know more!

Hi @"zolabola", how are you today? If the file or folder isn't synced locally to the device, it'd make sense that you'd only see zero bytes and not the full size of them. That is expected behavior. You can check online to see the size of the file or folder, or download it locally. I hope this clarifies. 

Hi @"stevestevesteve", I'm glad you posted to our Community! Can you send me a screenshot of what you see on your end, please? Also, if you access your device's programs is Dropbox shown there? Let me know what you find. 

Hey there, @"darklyndsea", let's see what we can find together on this one! Have you by any chance rebooted your device? If I were you, I'd also try an advanced re-install and we can then take it from there. Keep me posted on the results. 

Hi @"Tobyh", how are you today? So, it sounds like everything is back on track for you at the moment, right? If so, that's great! You can give us a shout if you need anything else.