Megan Dropbox Community Moderator

Thanks for the update, @"Akerke Maulenbay"! Was any of this content shared? Have you taken a look into your sharing tab too? I can also see that you're using a Professional trial, so you could always contact our Support team about this. 

Awesome news, @"stevestevesteve"! Glad to see everything is resolved. If you need anything else, you know where to find us. 

Hi guys, happy Friday! If you're still facing this, would it be okay for me to send out a message to you, in order for us to have a closer look into it? Keep me posted! 

Hey @"omalleypat", let's jump right into this! Do you get any errors on your end when this happens? If I were you, I'd also try a different browser, just to see the results you get there. Keep me posted! 

Hi @"dtdoupe", I'd be happy to help you! Can you send me a screenshot of the message you got? Also, what does your plan page right here, show? Let me know more, and we'll take it from there. 

Hey @"eruu", that makes sense as to why the content wasn't syncing. You can only use up to two Dropbox accounts on the app, if you pair them first. In order for that to happen, one account should be an individual one (Basic, Plus, Professional) and the other one would need to have a Business subscription. If you have any…

Hey @"boonwd", sorry to jump in here. Interestingly enough, this doesn't seem to be a Dropbox related icon. Do you use any other, third-party apps such as OneDrive? Also, what is Dropbox's syncing status while we speak? 

Hey @"Aviator12", sorry to jump in here! Can you walk me through the exact steps you follow on your end, in order to save the files to Dropbox and connect the apps together? 

Hey @"AlexFred10021", let's jump right into this! Can you give me some additional info on this? Which platform do you use on your end? Do you get any specific errors? Let me know more, and we'll take it from there. 

Hi @"Paulcarrie12", I hope you're doing well! I just sent you an email, in order for us to have a closer look into this. Feel free to respond as soon as possible, and we'll take it from there. Cheers! 

Hi @"hitammysue", thanks for posting here! Have you contacted our Support team about this by any chance? If so, can you send me the ticket number in question? Thanks a bunch!

Hi @"eruu", thanks for the speedy response and the added info! Can you check if the file name has a space at the end of the name? If I were you, I'd try to rename it using the website, and check if that'll help it sync. 

Hi @"onward", when you click on the Help Center link, where does it redirect you? Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

If you're using a plan that allows you to use Rewind, then feel free to @"Akerke Maulenbay". In the meantime, can you let me know if you get any errors when trying to recover content from the events page? You can click on the blue link to open the event details page. For larger events this page will list all files included…

Hi @"eruu", I hope you're doing well. Let's start with what Rich suggested. Do you have the app installed to the device as we speak? If so, what is its syncing status? Let me know more. 

Glad to hear (or read in our case) that your troubleshooting worked @"bmayfield"! If you need us in the future, give us a shout. 

Happy to see that everything is back on track for you @"M1Victim"! If you need anything else, give me a shout. 

Hi guys, I hope you're doing well! I'm glad to see that this is no longer a problem for you @"oneweb2022". Now, @"organizedimages", it's odd that it's failing on both the desktop app, and website. Can I suggest one more thing? Can you try using a different browser on your end? 

Hey @"Mirthy", thanks for the added info! If you try quitting the app, then checking the files? Do they have the data shown then? 

Hi @"organizedimages", let's have a look into this! If you try sending the Transfer using our website, do you notice the same behavior? Also, feel free to send some screenshots my way, in order to have a clear visual on this. Thanks a bunch! 

Hi @"danbett", let's jump right into this! Have you tried uninstalling, and re-installing the app by any chance? Is it up to date while we speak? 

Hi @"Beckydundee", I hope you're doing well. Just to make sure we're on the same page here: do you wish to know how to download the app to your device? If so, then you can achieve that by following this link. I hope this helps! 

Hi @"onward", let me jump in here real quick! When you click on the Help Center article provided there, does it shine any light on this specific error? 

Hey @"Mirthy", thanks for posting today! Does this behavior happen with your online-only files, or with files downloaded locally too? If you have some screenshots, in order for me to have visual, that'd be amazing. Keep me posted, and we'll take it from there! 

Hi @"Chuckles333", can you let me know our app's syncing status while we speak? 

Hi @"Akerke Maulenbay"! If you click on the blue hyperlink, do you see the option to restore the content? How many days ago did the deletion take place? 

Hi @"ckefalas3", welcome to our Community! I'd be happy to send you an email, if you wish, in order for us to have a closer look into this. Let me know if that'd be okay, and we'll take it from there. Thanks a bunch! 

Hi @"Don Jensen", sorry to jump in here. I would like for you to locate your Dropbox icon next to your WiFi, and hover your mouse there. That should give you the app's version. Also, can you let me know how long this has been happening for? 

Hey @"Homegrown Phenom", thanks for the ticket number! I was able to locate it on our end, and it seems you never got the chance to try out the latest steps the agent had provided you with, in order for you to get back to him. Did you have a chance to try out the advice they had provided, in order to resolve the issue at…

Hi @"johnblakemore"! I just sent you an email. I'd be happy to see you there. Cheers!