Megan Dropbox Community Moderator

Awesome, thanks for explaining @"mebrooks"! I also appreciate the screenshot. Now, to get an overview and side-by-side view, can you also send me a screenshot of the newer content you see when accessing your Dropbox folder? 

Hi @"cranerr", are the pictures in a shared folder, by any chance? If you could send us a screen recording of what happens when you follow this process, that'd be amazing. 

Hi @"Goldfich", how are you today? I searched for your ticket number, and your case hasn't been closed. I can see it's open and an agent will reply back to you shortly. Thanks for your patience and understanding! 

Hi @"Iniesta", I'd be delighted to see what we can find together on this one! When you try opening the link on your end using an incognito tab on your browser, do you still see the same error? If I were you, I'd try deleting the link, and then re-creating to see if that changes the narrative there. In any case, keep me…

Hi @"Herbie747", let's jump right into this! Those are reminders when you're reaching your account's full capacity. Have you by any chance tried unsubscribing from these emails if you no longer wish to receive them? Let me know more!

Hi @"Bjorn13"! Just sent you the email, reply back to me and we'll take it from there. Cheers! 

Hi @"LuukS_", let's look into this! Your latest reply wasn't entirely clear, do you mean that the feature isn't disabled on your end? Can you send me a screenshot, so I can have visual on my end? Thanks! 

Hi @"sloohand", you'd ideally need to give it time to sync all the changes. Once it's up to date, your Music shouldn't be backed up to Dropbox anymore, since you've disabled the feature. 

Hi @"PierreDron", happy Monday! We don't at the moment. However we do work with referrals. You refer someone to Dropbox and earn some more space yourself. Not sure if that'd interest you, but letting you know nonetheless. If you have any other questions, don't hesitate. 

Hi @"mebrooks", sorry to jump in here! Can you send me a screenshot of what you see on your end, please? Also, what is the app's syncing status currently? 

I see. Can you try again on a different browser @"cranerr"? Also, I'd love to know more about the size of the folder you're trying to download.

Hey @"mikeproducteng54", sorry to jump in here! Does your app crash immediately when you launch it, or a few hours after using it? Do you have any idea of the approximate number of files that are synced to your device? 

Hey @"zekka82", sorry to jump in here! When you try accessing our website on a different browser, do you notice the same thing? What if you use an incognito tab on Edge? 

Any time, @"CaptainDave"! Keep us updated and give us a shout if you need anything else. 

Hi @"Bjorn13", happy Monday! Would it be okay for me to reach out via email, in order to have a closer look into this? 

When you say that support team is ignoring, do you mean you have a ticket with them by any chance @"Akerke Maulenbay"? If so, feel free to send me your ticket number reference, so I can locate it on our system. 

Hi @"Morfatt", happy Monday! Let me ask: did you buy your device new or pre-owned? Also, did Dropbox come preinstalled on the device or did you download it yourself? Let me know more! 

Hey @"heronviewer", let's see what we can find on this! Can you try using the offline installer? It can be found here. Also, is there any antivirus, or firewall that could be preventing Dropbox from installing to your device? Keep me posted!

Hey @"cranerr", can you clarify if you're using the web to download content locally? Do you perhaps use the desktop app, when trying to change the state of your files? You mentioned there's no error, can you let me know what happens then?

Hey @"MarcinM", thanks for the screenshot! Since the message isn't in English, would you care to give me a translation of what it says there? 

Hey @"frosoc", happy Monday! I just sent you an email, in order for us to have a closer look into this. I'll see you there. Enjoy!

Hi @"amberprawn", let's jump right into this! Can you have a look at these steps, and check if the feature is enabled on your device? If it is, can you disable it? Also, feel free to send me some screenshots of the error you receive on your end, since that'd be interesting to see. Looking forward to hearing back from you!

Hey all, I hope you're doing well! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, let me know. 

Hi @"michealatfigma", happy Friday! What is the process you follow when transferring the Paper files? Keep me posted, and we'll take it from there. 

Hi @"CaptainDave", let's jump right into this! Can you explain and provide me with some more info in regards to this? What are the steps you follow on your end to get to that point? Let me know more, and we'll take it from there. 

Hey there, @"DCdocs", how are you today? I've merged your post in a similar thread, to keep everything in one place. Can you check what has already been suggested, and let me know if anything changed? Thanks a bunch!

Amazing news there, @"DHM42"! If you need us, you know where to find us. Have a lovely weekend ahead,enjoy! 💜

Hi @"Bjorn13", how are you today? Just out of curiosity, have you tried out all the troubleshooting steps provided on this thread? Let me know more, and we'll take it from there. 

Hi @"boonwd", one more thing, please. Can you send me a full screenshot of what you see when you right click on a file or folder, inside Dropbox? 

Hi @"Mirthy", happy Friday! Can you try the steps shown here, to fix the permissions of the files? Do you notice a different behavior then?