Megan Dropbox Community Moderator

Hey @"joewarioba ", welcome to our Community! I'm here to help. I just sent you an email, in order for us to look into this closely. Reply back to me and we'll take it from there. Cheers!

Hello guys, I hope you're all doing well! Thanks for all the reports on this. If you haven't already, can you please try the following: * Use a different browser. * Clear your browser's cache. You can find instructions for doing so here: http://www.wikihow.com/Clear-Your-Browser's-Cache * Try Incognito Mode or Private…

Hi @"stmarysbythesea", how are you today? I will pass on your comments to the relevant departments so that we can further improve our product. Now, as a workaround let's try one more thing: Can you try tapping the "Aa" to the left top part of the URL bar and select "request desktop website"? That should do the trick, but…

Hi @"gryphonox", I'd be happy to answer this for you! If you joined a Business team, and you want to revert back to an individual plan the best way to go on about it is to ask for the admin to convert your account, following these steps. Now onto your question: Please be aware that if your account is ever downgraded,…

Hi @"aisb", which ticket number are you talking about? Can you send it to me, so I can locate it on my end? 

Hi @"mbvideo", thanks for the speedy reply! At the moment I don't have that info, however I'll definitely update the relevant Replay threads, so keep an eye out. Have an amazing week ahead! 

Hi @"davidberman", welcome to our Community! Mind sharing a screenshot of the icon that you see on your end, please? Let me know more, and we'll take it from there! 

Hey @"mbvideo", I'd be happy to help with that! Essentially, Replay is still in Beta and random users from random plans can use it. Therefore, there is no pricing at the moment, since it's not available for purchase. If you need anything else, let me know. 

Hi @"Vanshika1", thanks for posting here! Things aren't looking very bright, since you have no access to the email linked to your Dropbox account. However, I want to see how I can help with this. Would it be okay for me to send you an email, in order for us to have a closer look? Let me know! 

Hi @"DashSVK", I hope you're doing well! Do you still face the same issue on your end? Let me know! 

Hi @"cranerr", happy Monday! Which browser do you use at the moment? 

Hi @"masterzomon", thanks for posting here! I'm afraid that this isn't possible at the moment. However, I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know! 

Hi @"JohnL3", let's jump right into this! In regards to your missing files, it's a bit concerning that you emptied the trash, however it'd be worth having a look into your events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including deletions. Now, as for the app…

Hi @"Zackrice" & @"flatcoatdino", I hope you're doing well! It seems you have enabled Computer backup. Can you take a look into this Help Center article if you wish to disable it, and revert your content back and let me know if you have any questions? Thanks a bunch! 

Hi @"RobT43", thanks for posting here! Can you send me a couple of screenshots, demonstrating what you described above? That'll help me with the visual. Also, have you made any changes to the folders or files lately? Keep me posted!

Hi @"olddog76", happy Friday! Have you by any chance tried restarting the app? Also, I would like for you to locate your Dropbox icon. It would be on the task bar, next to your WiFi. Once you do this, could you hover your mouse there and let me know what the status and version of the Dropbox Desktop application? 

Hi @"dfscott12", let's see what we can find on this! Can you send me a screenshot of what you see on your end, when you try to access your settings tab? Keep me posted!

Hi @"dimitra vidinioti", thanks for posting here! What is your subscription while we speak? I'm afraid that it's highly impossible to restore content that has been deleted that far back. Unless you have a plan with EVH that would allow that. Let me know!

Hey @"Jay19741", thanks for posting here! I've removed your shared link, to avoid any traffic to your account. Have you by any chance tried the above steps provided in the thread? Also, @"Iniesta", your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. Can you give…

Hi @"mebrooks", do you by any chance have a ticket number reference from your communication with our Support? 

Hey @"dp201021", sorry to jump in here! I've removed the above link, to avoid any excessive traffic to your account. As for the missing files, did you add them to your account using the desktop app, or the website? When was the last time you saw them online? 

Hi @"Quant", in order for you to be able to view the link the way others would, make sure to use an incognito tab on your browser, where you're not logged into your account. If you need anything else, just give me a shout. Enjoy the rest of your day! 😊

Hi @"Iniesta", for .jpeg files to be able to preview without an issue, they should be up to 100 MB or 50 megapixels. That could be the culprit here. Can you try resizing them and sharing them again? As for the sharing, it seems they are able to share, however the problem is when people try to open and view them, right? 

Hi @"Quant", I'd be happy to answer this one for you! When creating and sending a shared link to people, they can only view and download the content. With a link, no one should have the ability to delete any of your files. I hope this clarifies. 

Hi @"Terrace"_87m how are you today? If you choose available offline, that should sync your content locally. Can you give it a go, and let me know if you have any questions? Thanks! 

Hi @"HealthFreak", how are you doing today? Have you taken a look into this Help Center article by any chance? If not, feel free to read it and let me know if you have any questions. Let me know more! 

I see. Can I send you an email, in order for us to have a closer look into this @"Morfatt" ? 

Hi @"Iniesta", glad this was resolved like so! Do you notice the same kind of behavior with more than one link? If yes, what are the file types this is happening to?

Hi @"Morfatt", thanks for the update! Did you or anyone else ever sign into Dropbox on your device using an email address other than your current account?

Hi @"Drpdmc", I'd be happy to help! It seems you might have enabled Computer backup. Can you follow these steps, in order to disable it? Let me know how it goes!