Megan Dropbox Community Moderator

Hi @"Sara Heath", how are you today? It sounds possible that you upgraded a different account than the one you're using. Have you tried contacting Apple in order for them to help you locate where the charge is coming from? Keep me posted!

Hi @"HK5", welcome to our Community! Is it possible that you have any shared folders or files taking up space to your account? What do you see on your end, when visiting the plan page? Keep me posted, and we'll take it from there!

Hey guys, I hope you're both doing well! I just reached out to both of you via email, in order for us to look into this closely. If you need anything else, let me know. 

Hi @"Dibbs", let's look into this! There's no way to prevent the app from automatically updating, however let's check why the crash might be happening. How many files do you have synced locally to your device? Also, which version of the app do you have installed? Let me know more, and we'll take it from there.

Hi @"gordonharper", I hope you're doing well! Can you send me a few screenshots in order to see the visual you see on your end when searching for sub-folders using the web? Do you notice the same behavior on a different browser too? Keep me posted!

Hi @"ajpeep11", how are you today? Do you notice the same behavior when using a different browser? Keep me posted on the results!

Hi @"YemenShabab", how are you today? Do you notice the same behavior when using a different browser? Keep me posted on the results!

Hey @"dynn", have a wonderful month ahead! For security reasons, I can't preview that link. It'd be amazing, if you could attach the screenshot here, by clicking the little camera icon when you try to respond back to me. Thanks!

Hey there, @"RayhanHosain", happy to help! Is your sharing tab empty as well? Can you check and let me know? Thanks a bunch! 

Hi @"shaross", happy Monday! In order for you to remove your access from the shared folders, you'd need to follow these steps. Want to give this a go, and let me know if you have any questions? Thank you! 

Hi @"Janinec", I'd be happy to help! Do you by any chance refer to our Backup option? Have you checked into your deleted files page, for the missing files? Keep me posted on the results! 

Hi @"Rubicon", sorry to jump in here! Do you have a ticket number reference by any chance, so I can locate it on our system? 

Hi @"Kmccullough1948", how are you today? You can scan content directly to your Dropbox account. Here is how you can do that. If you have any questions, let me know. 

Hi @"myralynn", I'd be happy to help with that! Can you try accessing your app's preferences, then follow the steps shown in this Help Center article on how you can disable Backup? If you struggle with any of the steps, let me know. Thanks!

Hi @"smashprod", happy Monday! Can you send me your ticket number reference, so I can locate it on my end and check the progress on your case? Thanks a bunch! 

Hi @"JalapenoCheese", let's jump right into this! Which version of the app you're using on your iPad, and when did you notice those chances? Keep me posted, and we'll take it from there! 

Hi @"Operations8", happy Monday! Do you use any third-party apps other than Dropbox that have access to your files, such as Google Drive? Let me know more! 

Hey @"katehannigan", thanks for posting here! Would you mind sharing a few screenshots with me, of what you see on your end? Which version of the mobile app do you currently use? Keep me posted on the results! 

That's wonderful, @"WillM"! Feel free to reach back if you see this happening again. 

Hi @"Tamerj1", happy Friday! I just sent you an email, so we can have a look into this. Reply back to me, and we'll take it from there. Cheers!

Hi @"WillM", can you send me a screenshot of what you see on your end when you click the files and they don't preview? Do you get any messages? 

Hi @"Mirthy", happy Friday! I just sent you an email, in order for us to have a closer look into this. Keep me posted, and we'll take it from there! 

Hey @"Bjorn13", happy Thursday! I can see that the support agent provided some steps for you to follow, however you never responded back to express that you've tried them and they didn't work. Had you done that, they would be able to guide you towards a different direction. If you have any questions, let me know. 

Hi @"abhinavj86"! If you visit your plan page right here, are you able to find any info about this? 

Hi @"jessf", glad to know everything is back on track! If you need anything else, don't hesitate to let us know. 

Hi @"WillM", good thing is that this seems to be related and narrowed down to your browser. You can try to restore your browser to its default settings and disable any browser plugins. What you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Hi @"WillM", let's look into this! Have you tried switching browsers by any chance? Do you notice the same behavior when you do that? Keep me posted! 

Hi @"abhinavj86", how are you today? I was able to locate your previous email, and the agent mentioned that the space will be available for 365 days, therefore a year. Now as to when it's going to expire, I can see that the agent sent you the email reply on July 14, 2022 therefore it'll be a year after that date. 

Hey there, @"Marie-K", I hope you're doing well! Do you have a 12 character alphanumeric transaction ID in your bank's info? If so, you can search and locate the charge, using our self-serve look-up tool. Let me know what you find!

Awesome, @"stmarysbythesea"! Let me know if you need anything else, and enjoy the rest of your week. 😎