Megan Dropbox Community Moderator

Hi @"x184926", thanks for the screenshot! Have you tried sharing any other file/folder other than the Dropbox cache folder? In your screenshot, I noticed that you're trying to share content from the Desktop backup folder, right? If that's the case, then this isn't something you can do at the moment due to security reasons.…

Hi @"xyber32", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll see you there. Thanks!

Hi @"Riley M.2", happy Friday! Thanks for posting here. Have you tried the troubleshooting steps mentioned in this thread, such as clearing the app's cache, uninstalling etc.? If so, did you notice the same behavior? Let me know more! 

Hi @"MFNL", thanks for getting back to me! It might sound trivial, however have you made sure that the email address that your Dropbox account is subscribed to, is the same as the one you received the message to? 

Hi @"MFNL", I'd be happy to help! Was that an email reminder, or a notification in your account? Provided it's an email, would it be possible for you to check the inbox you received, and then let me know the email address it came from? We need to check it was an official Dropbox domain. Let me know of any updates! 

Hi there, @"MattS91", sorry to hear about that! I just checked the ticket number reference that you've provided, and it seems an agent has been in contact with you recently. Your patience on this is much appreciated, and I see where you're coming from. Keep in mind that I'll forward your feedback to the appropriate areas…

Hi @"ABUCHC", it's my pleasure to help! Does this happen on a specific browser, or multiple ones? Any screenshots you might be having, that can demonstrate what you described, are welcome here. Keep me posted!

Hi @"x184926", thanks for this! One last thing, please: Can you send me a full screenshot of your screen, when you right click on a folder inside your Dropbox folder? Also, do you see any syncing icons on your files and folders? 

Hi @"KRichardson", I'd be happy to help! You mentioned your iPad and the Dropbox app are both up to date, so I assume you use iOS 16 and the Dropbox version is 298.2.2, right? What type of files did you notice this behavior with? Can you also send us a couple of screenshots of how your files preview normally in the app,…

Hi @"Terry H.10", I'd be happy to look into this for you! Did you notice this behavior consistently throughout all the updates of the app? Do you also happen to know approximately how many files are syncing locally to your device at the moment? Are they more than the soft limit of 300K? Lastly, if you could locate your old…

Hi @"Eckerr", thanks for your fast reply. You mentioned you wanted to contact Support, however we don't have enough info in regards to your case. Can you let me know more? 

Hi @"Nee" gibson architects, thanks for posting here today! Apologies for the length of my response, I just wanted to make sure I've covered everything. In regards to your JOBFILES FOLDER and CURRENT FOLDER folders, I think the best way to go about it, would be to either create those folders as Team folders, or as shared…

Hi @"Eckerr", I'm sorry to hear about that, let's see how I can help! Would you like to share some additional info in regards to your case? As for the Support form, have you also tried from an incognito tab on your current browser, while you're signed out of your Dropbox account? Let me know more, and we'll take it from…

Hi @"valtham", how are you today? Yes, it could be the antivirus program. Many processes on your machine look at files that you may have not manually opened, and in order to fulfill these requests Dropbox syncs the files locally. I'd suggest you to test that, by temporarily quitting or disabling applications…

Hi anonymous, if you try to reply back to us from a computer, you should be seeing a little camera-like icon that will allow you to attach your screenshot back to us. Can you try that? It'd be super helpful for us to have a visual. Thanks! 

Awesome news, @"cybrojo"! If you need anything else, we'll be one post away. See you around in the Community!

Hi @"xiki", you've got an email from me, in order for us to look into this closely. See you there! 

Hi @"x184926", you earlier mentioned that your app's status was up to date, is that still the status at the moment? Could you send me a screenshot of this too? Have you by any chance uninstalled the app, then re-installed? 

Hi @"MazzolaMj", sorry to jump in here! If I were you, I'd try installing the latest stable version of our app, to see if this does the trick. Before you do, don't forget to turn Early releases off, from this link. Out of curiosity, are the files you're searching for, synced locally, or online-only? What are their icons? 

Hi @"surajkjha", sorry to jump in here! It's not entirely clear to me if she shared a link your way, or added you to be part of the folder. If your client shared a link with you, that means you must have downloaded the content to your own Dropbox account, and worked on individual copies. It's important to note that if you…

Hi @"arzezio7", thanks for the update! Since you're using a third-party app, it'd be super helpful for us to have the full picture of the steps that you take. I'd definitely appreciate something like a short guide on how you're using this app, to download content from Dropbox. Also, you mentioned you're using your own…

Hi @"OTFM-BC", happy Tuesday! I just sent you an email, and I'd be happy to continue troubleshooting with you there. Cheers! 

Hi @MorgesPainting, would it be okay for me to reach out internally by sending you an email, in order for us to have a look into this there? 

Hi, @MorgesPainting, sorry to hear about that! It might sound trivial, but have you tried signing out of the app, then back in? If not, can you give this one a go? Let me know of the results! 

Hi @"x184926", I'm afraid that you might not have access just yet. However, there is a chance that you do. You can see in this product update, that we're slowly working on changing that for Basic accounts. What is your plan at the moment? 

Hi @"arzezio7", I hope you're doing well! How exactly do you download the file? Is it directly from the account or with a shared link? In regards to the speed and the failed error message, keep in mind that when using a web based protocol for your IDM to download the content, that might be causing some trouble there. Let…

Hi @"Wendy20", I'd be happy to explain this one to you! Essentially, you'd need to cancel the automatic renewal, wait for the account to downgrade on the renewal date and then re-upgrade. You should then be able to use the payment method, and currency of your choice. If you have any questions, let me know! 

Hi @"x184926", I'd be happy to help with that! If you access your Dropbox folder, and right click on a file, or folder what options do you have there? Also, do you use a paid plan on your end, since this feature would be for subscribed users only? Let me know more! 

Hi @"jen1147", happy Monday, sorry to hear about that. If you want, I'd be happy to continue troubleshooting this one for you, so we can find what's causing it. I'm curious if you get any errors similar to the way you did before, or if the app isn't starting. Let me know. 

Hi @"CarrieZhou", welcome to our Community! It sounds like you enabled the computer backup feature. Have you tried re-installing the app ever since? Also, are you able to see your Desktop files when visiting your Dropbox account online? Let me know, and we'll take it from there!