Megan Dropbox Community Moderator

Hey @"DanielleHR", welcome to our Community! Do you have the backup codes by any chance, as Rich mentioned? Without access to them, or the device receiving the two-factor authentication code, that wouldn't be possible, I'm afraid. I hope this clarifies. 

Hi @"IMCZug", I hope you're doing well! If you were able to remove people from the folder, it seems you have editing access to it. As for the owner, you wouldn't be able to remove the existing one as a member to this folder. The only person able to pass ownership to someone else, would be the owner himself. It sounds like…

Hi @"IMCZug", sorry to jump in here! Have you tried unsharing or moving any subfolders with those subfolders too? 

Hi @"CcummingsDT", thanks for the updates! It's important to note that the grey X you see there isn't a Dropbox icon. Do you have any other, third-party apps syncing your content? If you hover your mouse over the little Dropbox icon, what is the status you see there? 

Hey @"sustainingfarmers", just sent you an email, in order for us to have a closer look into this! Thanks a bunch! 

Amazing news @"quangtam159"! Take your time, and let me know of the results.

Hi @"Dissed off User NZ", let's see what I can do to help! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Cheers! 

Hi @"Queen22", let's see what I can do to help! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Cheers! 

Awesome news, @"israa_abuelezz"! If you need me, just give me a shout! 😊

Hi @"worstcompanyeverdolphin", let's jump right into this! I just sent you an email, in order for us to have a closer look on this. Reply back to me, and we'll take it from there! Thanks! 

Hi there, @"israa_abuelezz", let's try something. Can you follow these steps? Click the Dropbox icon in your system tray. Click your profile picture or initials. Click on Preferences. Click the Accounts tab. Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button. Click Continue to…

Hey @"mrlunch", I hope you're doing well! Your feedback regarding storage, file access, sharing and more has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments, so we can improve our product. It's important to note that I moved your post from…

Hello everyone, happy Monday! Do you still notice this behavior? Does it happen with a specific link, on a specific browser? Feel free to send me any screenshots of the message you get on your end, when opening the link. Thanks a bunch! 

Hey @"quangtam159", if you uninstall the app, then re-install your files shouldn't be affected. Essentially you just affect the app, not the files in the Dropbox folder. As for the steps, you can see more about it, here. Also, you can find more details on how to find your Dropbox folder location here. Another way to check…

Hi @"minuscustserv", how are you today? Did you use low power mode by any chance, while trying to upload? Also did you use camera uploads, or manually upload content by using the + sign?

Hi @"BPOP123", how are you today? Do you wish to remove the member from a shared folder, by any chance? Because if you all use individual accounts, and you don't have a Business plan, that means that you all have your own accounts. Which in this case you can't block unless you do what Rich mentioned. Let me know more. 

Hi @"mochi10", I'd be happy to answer that for you! When you follow these steps, you essentially fix the permissions of your files, inside the Dropbox folder. Your files haven't changed, it just helps the app "read and understand" the permissions of the files a different way, in order to resolve any syncing troubles. Now,…

Hi @"cranerr", thank you so much! Can you also check and let me know for the app's syncing status, please? Also, in the right folder (the one you download to your external ****** drive) do you simply download the folder from the website? 

Hi @"quangtam159", thanks for the info! In regards to your ticket number, you should have received a transcript of the chat in your email address, the one linked to your Dropbox account. You can contact support by visiting this page. Now, as for the icon, have you by any chance tried re-installing the app to the device?…

Hey @"jawan"! Just sent you an email, please have a look and respond back to me, in order for us to work closely on this. Thanks!

Hey @"cranerr", do you use the Backup feature by any chance? What is your app's syncing status while we speak? If there's a way that you can blur or hide any personal info, and send me the screenshots, I would be most grateful!

Hey @"PDub81", sorry to jump in here! Can you try an advanced re-install on your end, and let me know how it goes?

Any time, @"Kmccullough1948"! If you have any other questions, I'll be happy to answer them! 

Hi @"jawan", thanks for posting here! Have you by any chance tried an incognito mode on your browser? If you haven't, would you mind giving this one a go? Thanks a bunch! Let me know how it goes. 

Hi @"mimicohero", I hope you're having a great day so far! It's important to note, that Dropbox wouldn't know if the associated email to the account has been deleted. If you can remember the email, and password you should be able to access said account. Have you tried it? Let me know, and we'll take it from there! 

Hi @"AggieK", how are you today? Have you made sure your app is running? What is its syncing status while we speak? Keep me posted! 

Hi @"Dibbs", does the app give you an error when it crashes, or is it a silent crash? 

Hi @"HealthFreak", I hope you're doing well! Feel free to have a look here, in regards to your question. If you have more questions, I think the best way for you to have an insight would be to check with the respective app on their end. Cheers!

Hi @"Dissed off User NZ", I'd be happy to help! Is it possible that you accidentally upgraded the wrong Dropbox account? Have you tried using our self-serve look-up tool, in order to locate the charge, and check the email behind the account? Keep me posted on the results! 

Hi @"cranerr", let's jump into this! Which size do you see on the downloaded content, versus on the website? Can you send me a few screenshots, so I can have a visual on this? Keep me posted!