Megan Dropbox Community Moderator

Hey @"theinstaapk", welcome to our Community! Feel free to take a look into this page right here. It'll provide you with all the necessary info you need as a beginner. If you have any other questions, we're always here for you! 

Hey @"UBG", would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know! 

Hey @"jovk", have you taken a look into your account's security page, just to confirm this is the case? 

Hi @"Souza", I'd be happy to help! Would you mind clarifying for me if you're referring to your Google Authentication, or 2FA? Do you also have access to the email address linked to your Dropbox account? Let me know more, and we'll take it from there! 

Hey @"shong7", you mentioned Box, and it's important to note that Box and Dropbox are two different companies. Is your university sharing content with you on Dropbox or Box? 

Hi @"jen1147", can you take a look into this Help Center article on how you can whitelist Dropbox, and let me know if this does the trick for you? 

Hey @"Jodes", let's try one more step, please. Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Hi Brenda, I just sent you an email. Reply back to me, and I'll see you there. Cheers! 

Hi @"PC_Indiana", I just sent you an email in order for us to have a closer look! Reply back to me, and we'll take it from there!

Hey @"SJKWAK", let's get into this! Do you get the error, or is it your member that gets one? Do you share a folder with her? Keep in mind, that even though your Dropbox account might be having enough space, when you share a folder with someone they would also need to have adequate space on their account. A Shared folder…

Hi @"Jodes", you've never clarified if you click on the + icon to upload content, or if you use camera uploads. Can you let me know more? If you're using the latter, can you try switching camera uploads off, then on again? 

Hey @"paolocm24", if you open your post, you should see the entire thread, and previous steps. If you try an incognito tab on your browser, and paste the link there do you have the option to download the content? 

Hi Simon, thanks for sharing more info about this! Essentially, what happened here was that your account changed from the old Team structure to the new one. At the moment, there's no way to revert back to the structure you had. However, if you're facing any difficulties locating content, or finding out more about this…

Hi @"Jodes", if you access the app, under Account, then click on the gear icon, and then clear cache. 

Hey @"wn_024", sorry to jump in here! Would you be able to follow the aforementioned steps, and send me a screenshot of what you see on your end? 

Hey @"sd2323", I'd be happy to help! Have you checked your account's settings, by any chance to see if the name of the account is "daskip"? Did you see any odd activity to your account, such as file activity, change of password etc? Let me know more!

Hi @"SOpp", could you send me a screenshot of what your plan page reports? Also, what do you see when visiting your account's home page? 

Hey @"UBG", welcome to our Community! Can you let me know the exact path of the .dropbox_bi. folder? Any screenshots are welcome! Also, what do you see in the folder? Let me know more!

Hi @"Mac C.", happy Tuesday! In order to be able to open your content on your iPad when offline, you'd need to make them accessible first, following these steps. As for your computer, is the content you're trying to open available online or offline too? Let me know more, and we'll take it from there. 

Glad to see you worked it out @"sleepymonk"! If you need anything else, you know where to find me! 

Hi @"paolocm24", how are you? I've merged your post under a similar thread, just to keep everything under one place. Could you take a look as to what has been suggested before, and let me know of any updates and further info? Keep me posted! 

Hey @"Jodes", do you use camera uploads to sync your content? Have you tried to clear your app's cache? If not, can you try accessing your Dropbox settings, and giving it a go? 

Hey @"RobPen1", your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, give me a shout. 

Hey all, I hope you're doing well! Can I ask that you log a ticket with our Support about this? You can do this by visiting this page. Once you do, feel free to reply back to me here with the ticket number, so I can locate it on our system. If, for whatever reason you can't open one let me know, and I'll be happy to do it…

Hey @"BrendaF9", one last question, please. Is there a chance that the comments on the files have been resolved? You can check this by previewing an example file the comments were made on, then you can click on the three dots ... and show resolved comments.

Hey @"klang999", can you let me know the syncing status that your app reports at the moment? Also, what is the version of the app you're using at the moment? 

Hey @"Jodes", what is the OS of your mobile app, and what about the version of the Dropbox app that you have installed there? You mentioned you get an error, can you let me know what the error is, please? 

Hey @"SOpp", welcome to our Community! Have you enabled our Backup feature, by any chance? Also, where is the 'full' message coming from? Where is it showing? Keep me posted! 

Hey @"sleepymonk", I hope you're doing well! Have you tried a different browser when trying to set it up? If not, can you give this a go, and let me know of the results? Also, did you choose to receive the code via message or the mobile app? Keep me posted!

Hey @"zovirax", thanks for that! Do they click Download on the entire folder? Can they try previewing the individual files they want to save, then click on download?