Megan Dropbox Community Moderator

Hi @"sbirrittier", I'm here to help with this question! However, before I do that, let me ask if you're referring to the Dropbox website, or our app. Which one do you use when this happens? Let me know, and we'll take it from there! 

Hi @"Vinculum2022", sorry to jump in here! I just sent you an email, in order to have a closer look into this. Reply back to me there, and we'll work towards a resolution together. Thanks! 

Wonderful job with the screenshots, @"Noizy", thanks! Let me clarify that the way your Dropbox syncing icons look, isn't related to your Microsoft account, and how it operates. Just putting it out there, in regards to your initial post. Have you made sure your Dropbox app is running as it should? You can always check its…

Hi @"Simonp0123", out of curiosity: have you tried uninstalling the Dropbox app on your mobile, then re-installing it? Also, how are you sorting your folders (name, last modified, size or type)? 

Hey @"samrikken", thanks for returning and giving us some updates on this, I appreciate it! Also, @"lukaszwolenski", since I can't access the shared link (due to security restrictions) I'd be most thankful, if you could attach the screenshots directly to your Community response. When you click to respond back to me, you…

Hi @"Annarita Battista Pleasy", how are you today? I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hi @"Sarah L.29", I hope you're doing well! While embedding files to another website, isn't something I can help you with. I can help in regards to shared links. I'll just need a bit more info to make sure I have a better understanding of what you're seeing. Do you get a specific error message? If so, could you send me a…

Hi @"gbruit", I hope you're doing well! If I were you, I'd contact our Support team, especially since you're on a paid plan. They could look into this more closely, with account-specific info on their end. I hope this clarifies!

Hi @"Englishteacher", let's have a look! Is it possible that the address you received this email to, is linked to another Dropbox account of yours? Would you be able to send me a screenshot of the email in question? Just make sure no personal info is shown there. Also, is the domain this message came from, an official…

Hi @"symakhan", happy Monday! I'd be happy to answer some of your questions! In regards to eSignature, keep in mind that this feature allows you to create signable documents, add custom fields, and collect single and multi-party signatures from your visitors that are legally binding for both parties all while tracking your…

Happy Monday everyone! I just sent everyone an email, in order to keep an eye out on this. If you need anything else, make sure to reply back to me there. Thanks a bunch! 

Hi @"Noizy", welcome to our Community! You mentioned that your icon ran up until Saturday via OneDrive. Can you let me know more on this, please? Do you mean that you were seeing OneDrive related icons next to your files, up until Saturday? Can you send me some screenshots of what your partner sees in his Dropbox files, vs…

Hi @"pagnix", let's jump into this! Can you send me a screenshot of the precise error you get on your end, in order for me to have visual? Also, which Dropbox subscription are they on? Do they also have an Office 365 subscription? Keep me posted, and we'll take it from there! 

Hi @"aotlove", happy Monday! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Cheers! 

Hi @"lukaszwolenski", let me jump in here! Are you using a Mac or a Windows device? Also, what is the exact error you get when you try to re-download files locally? If you could send me a screenshot, that'd be very helpful. Keep me posted, and we'll take it from there!

Hi @"chicagojami", the backup will be over once you no longer see the "Backuping up" message on your screen. In regards to background uploading, you can have a look at another colleague's detailed explanation in this thread. But overall when the app has to sync many files, it helps to keep it open, in order for it to keep…

Amazing news, @"jhedleyj"! Enjoy the rest of your week ahead, and let us know if you need anything! 

Hi @"Nancyp1", would it be okay for me to send you an email, in order for us to have a closer look into this? 

Hey @"TERGUS", thank you for reaching back to us. I hope you enjoyed your weekend! It isn't currently possible to download files that are that large via the web interface. I apologize for any inconvenience this may cause. Are you accessing the file through a shared link? Do you use the desktop app, by any chance? If you…

Hey everyone! As of September 2022 we have an update on this. Dropbox users deserve high-resolution playback when previewing their video content. Now you can watch in HD or 4K quality without leaving Dropbox. Basic users get HD (1080p) resolution and paid users get 4K (2160p) resolution. Find more about this here & here. I…

Hi @"r-c-195", thanks for posting here today! I've merged your post in a similar thread, where others have experienced the same situation. Would you be able to have a look to what has already been suggested, and let me know if any of the steps worked for you? Keep me posted!

Hey @"jhedleyj", while you're at it, you might also want to leave the Beta testing and after that install the stable version of the app. I'll be waiting for your updates.

Hi @"chicagojami", I hope you're doing well! Did you use camera uploads to sync your files, or did you choose to manually upload them? If you went with the first option you need to keep in mind that initially the number of pictures will go up, as the app calculates how many they are to be uploaded. That'll indicate the…

I just sent you an email, @"explores"! Reply back to me, and we'll take it from there. Cheers! 

Hey there, @"Lisa Feraco", happy Friday! I just sent you an email, in order for us to be able to look into this together. If you need anything else, let me know! Thanks.

This idea has been delivered! Find out more here. Thank you for your support!

Hey @"Claudio DErrico", thanks for clarifying! You mentioned you contacted our Support team about this. Do you happen to have a ticket number reference that I could locate on our system? 

Hi @"Filip H", happy Thursday! Your feedback regarding Dropbox Spaces has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Keep in mind that you'll definitely hear more from us, once you're eligible.…

Hey @"explores", would it be okay for me to reach out to you via email, in order for us to have a closer look into this? Thanks!

Hi @"gibbonsl", amazing job with the added info! Can you send me a couple of screenshots of the syncing icons your files have, by any chance? Also, feel free to add a few screenshots of the option you choose in the context menu, in order for me to have a visual of the process you follow. Thanks again!