Megan Dropbox Community Moderator

Hey @"zovirax", how are you today? Can you give me some additional info, please? How did you share the folder with them? Do they get an error when trying to download your content, and if so what type of error? Keep me posted! 

Hi @"Jodes", I'd be happy to help! How exactly do you upload the images? Do you use the camera upload feature, or manually by clicking the + button? Have you tried restarting your phone, by any chance? Let me know more! 

Hey @"LuciaTejada", let's jump right into this! It sounds like you might have two Dropbox accounts, could this be the case? Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know! 

Hey @"JosTree", thanks for bringing this to our attention. Have you tried to restore your purchase? You'll find this option if you open the Dropbox app, tap on "account", then on the gear icon and then on "restore purchase". Let me know how it goes.

Hey @"susduck", I'd be happy to help with this! How did they send you the file? It sounds like they're using a shared link, right? Have you tried accessing a different browser, and opening it that way just to check how it behaves? Is the ZIP content saved into your Dropbox account when you try to open it, or to the device?…

Hi @"RobPen1", I hope you're doing well! As the Help Center article mentions, there are specific laws depending on the country and area you reside in, that play a key role to this. Hence the age difference. You can have a look here for more info. I hope this clarifies! 

Hey @"RonaldK", welcome to our Community! Can you send me a few screenshots of what is visible under your plan page? Is it possible that you're using any Backups to your account? Keep me posted! 

Hey @"nashvillenewman", interesting. Can you attach a screenshot of this message to your next reply, so we can have visual too? 

Hey @"saambampton", have you tried following these steps by any chance? 

Amazing news, @"trevor34smith"! If you need anything else, just let me know! 😎

Hey @"trevor34smith", thanks for the screenshot! You mentioned that when you right click, you can't paste the email there. Have you tried using the CTRL+V shortcut to paste the email there?

Hey @"nashvillenewman", thanks for posting here today! Can you let me know the version of the OS that you're using? Also, what is the version of the app installed on your device? Any screenshots of the message you received, are more than welcome. Keep me posted, and we'll take it from there!

Hey @"dsm5", how are you today? Do you maybe have a screenshot of the error you receive when you try to download content to your device? Where do you try to save it? Let me know more!

Hey @"izaguirres", happy Wednesday! Can you try logging a ticket about this? You can do this by visiting this page. Once you have the ticket number, feel free to share it with me, so I can locate it on our system. Thanks! 

Hey @"LiTM", happy Wednesday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Thanks a bunch! 

Hi @"trevor34smith", do you have any screenshots you can provide? Just make sure none of your personal info is shown there. 

Hey @"AndieGewehre", welcome to our Community! I've gone ahead, and sent you a message in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a lot! 

Hi @"saambampton", I hope you're doing well! When you disabled the feature, did you choose to "leave content in Dropbox"? Are you still able to see the content in your Dropbox folder? If so, can you try to drag-and-drop those files from the Dropbox folder back to their original folders? Keep me posted! 

Hey @"Creativedialogue", welcome to our Community! Essentially, the easiest way for you to achieve that would be to use our purely our website, without installing the app. If you want to use the app, you can do this without using the backup feature, since it's not mandatory. However, the app exists to do just that: syncing…

Hey @"nEcRoS", I hope you're doing well! Are you sure you're logged into the correct account? Do you have access to your base device? Also, have you tried to close and re-open the Dropbox Passwords app on your device(s). When you re-open the app, are your passwords now synced? Let me know more!

Hey @"lauram73", you don't see any options even when you access the folder, and try to right click on your files/folders there? Have you tried uninstalling, then re-installing the app?

Hey there, Trevor! Thanks for letting me know more about this. Have you tried a different browser by any chance? If not, can you give this one a go, and let me know if you notice the same kind of behavior there? 

Hey @"EvaTJ", I'd be happy to help! Did you use the desktop app to upload pictures, or the website? Have you checked your deleted files page, or events page by any chance? Let me know more, and we'll take it from there!

Hey @"lauram73", thanks for the screenshots! What happens when you try to access the folder shown on the screenshot? If you right click in a file or folder in there, are you able to find the options? Also, I would like for you to locate your Dropbox icon. It would be on the menu, next to your WiFi and date and time icon.…

Hey @"trevor34smith", I'd be happy to help with this! First thing you will want to do is write down the email address, then copy it. Usually you can either press Ctrl + C if you're on a Windows device, or Command-C if you're on a Mac. Then, you need to follow these steps in order to share the folder, or file. When you try…

Hey everyone, thanks for your patience here. I checked with our engineers and it seems that what you're experiencing isn't directly related to our app. It has to do with the Files app and how Apple integrates and works with the files you have in your Dropbox app. Your comments on this have been quite helpful, and I will do…

Hi everyone, thanks for your patience on this one! Can you try logging a ticket with our Support for this one? Feel free to share your ticket with me here once you do. If you have any problems doing so, let me know and I'll be happy to open one, on my end for you. Thanks a bunch! 

We can call that amazing news, can't we? @"Nick S.50" Awesome! If you need anything else, you know where to find me. 

Hey @"Nick Smith", awesome! Glad to hear that! 

Hi @"SDM72", let's jump right into this! Have you tried the offline installer, by any chance? If not, can you give this a go and let me know? Also, have you tried downloading using this link directly? Thanks a bunch!