Megan Dropbox Community Moderator

Hey there, @"Donna D", let's see what we can find together on this! Can you clarify for me if you deleted your entire Dropbox account, or just uninstalled the app from your device? Let me know more! 

Hi @"joja", happy Monday! Have you tried to clear your browser's cache? Also, do you maybe have any browser plugins, or security settings installed, that could be preventing the notification? Keep me posted! 

Hi @"kaFxo3-zigkad-nerxyb", welcome to our Community! You surely can! Do you have access to the Dropbox accounts related to these charges? If so, have you cancelled their renewal? Let me know! 

Hi @"cbbb", have you noticed this behavior with a particular file, or all of your PDFs? Let me know which OS you're using, and the version of your browser, please. I'd more than appreciate some screenshots of how the text looks when you highlight it, before and after clicking the comment option. 

Hey @"merminy", I'd be happy to help! Just to check if the app is running, could you check its syncing status? Also, when you open your Finder/Filer Explorer, can you see your Dropbox folder under your Favorites, or it's not visible there either? Keep me posted, and we'll take it from there! 

Hey @"Toortsbovenbeen", deze beantwoord ik graag voor je! Voordat u uw laptop reset en opruimt, is het een goed idee om de app ook te verwijderen, gewoon om daar veilig te zijn. Vergeet niet je Dropbox-map en inhoud te verwijderen nadat je de installatie ongedaan hebt gemaakt. Zodra je dit doet, synchroniseert de app niet…

Hi @"tazz123", would it be okay for me to reach out via email, in order to have a closer look into this? 

Hi @"tazz123" & @"Jazz1f", happy Friday! Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? If I were you, I'd also try clearing my browser's cache, then try again. Let me know of any updates!

Hi @"sewlady", how are you today? Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference? If I were you, I'd also try clearing my browser's cache, then try again. Let me know of any updates!

Hi @"JoKalliauer", I hope you're doing well! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. If you need anything else, or if you have any…

Hi @"vaskart", how are you today? Would you be able to let me know what your syncing status reports? Also, feel free to send me a few screenshots of what you see on the web, vs what you see when trying to access your content using Finder. Thanks a bunch!

Hi @"Leatherfoot", happy Thursday! At the moment, it's not possible to change the structure of how your Dropbox account looks in your File Explorer, since it mimics and syncs the account the same way you see it on the web. What you describe is indeed related to how a Business team behaves. Your comments on this have been…

Hey @"Tecumseh", welcome to our Community! Does this happen to a specific browser? Can you also try an incognito mode on your current browser, or a totally different one just to see how it behaves? If you notice the same message, feel free to send me a screenshot, so I can have visual too. Thanks a lot! 

Hi @"dave99", is it possible that the changes you made, have yet to sync to your account online? What does your syncing status report? 

Hi @"Kim chao", when you say you have a ****** time syncing your content to Dropbox, could you let me know more of this? What is the problem you're facing? Also, is OneDrive installed to your device at the moment? 

Hi @"Almarine EC", let's jump into this real quick! Have you tried re-booting your machine, by any chance? Do you get any specific errors? What about the offline installer mentioned in my latest reply, have you tried that? Keep me posted!

Hi @"Gamby", welcome to our Community! Could you send me a screenshot (without showing any of your personal info, such as email) of the error message you receive when trying to access your Dropbox account? Let me know more, and we'll take it from there! 

Hey @"devsam", I hope you're doing well! Have you chosen the app to "Allow While Using App" in the location access? This setting can be changed to Always manually by going to the Settings app, and looking under "Privacy" > "Location". Could you check? Thanks a bunch!

Hi @"KA2022", thanks for the screenshot! Do you see the option to # Add a tag in the right-side panel? 

Hey @"KA2022", how are you today? Are you using a specific browser to do that? If so, could you try a totally different browser, or an incognito tab on your current one? Keep me updated on the results! 

Hey @"Mac C.", I just tested it, and it seems you're correct, it doesn't work when offline. My apologies on this. What happens when you try exporting the content? 

Hey guys, I hope you're doing well! If you're on iOS, please let me know if "Auto Capture" is set to on or off. You can check the status of Auto Capture by looking at the "Auto" icon at the top when capturing a scan. Can you also try toggling it on/off and see if there's any difference? 

Hey @"apollos", I'd be happy to help with this! Do you have the desktop app installed on your new device? Could you elaborate a bit more as to what you mean when you say that you try to bring back the website, from Dropbox Backups? Lastly, can you see the content when you visit your account online? Let me know more!

Hi @"Ratme", I'm here to help! Can you share some additional info about this? Are you not able to see your upgrade? Have you cancelled the plan on your end? Keep me posted, and we'll take it from there!

Hey @"dropsyfied", thanks for the screenshots, I appreciate them! What is the version that you have installed, and syncing status on your device, while we speak? 

Hi @"giulia111", I'd be happy to help! If you paste the link on an incognito tab on your browser when you're not signed into your account, are you able to see the content? Have you tried deleting the link, then re-creating it? Let me know more, and we'll take it from there! 

Hi @"Mac C.", happy Monday! You'd have to export the file to the Pages app in order to achieve what you mentioned. You can always use the Files app. There, you can make sure the file is available 'offline' by tap-holding the file and choosing "Download" or just opening the file once. That way, you can simply tap the file…

Hi Roger, first of all I want to thank you for your patience with this! It's much appreciated! There's one more thing I want to ask. Is there a chance that you're having more than 300K files syncing locally to the device? I'm asking since that would be a soft limit to the desktop app, and it might be better to use…

Hi @"EmilyCityCast", I hope you're doing well! I just reached out to your Community linked email address, and I'll be happy to work with you there. Reply back to me as soon as you possibly can. Thanks!

Awesome news, @"Jodes"! Happy to know everything is back on track. If you need anything, you know where to find me.