Megan Dropbox Community Moderator

Hi @"VJG21", how are you today? Just to make sure we're on the same page here, are these the steps you follow when creating your File Request? Also, have you tried accessing your link through an incognito tab on your browser, where you're not signed into your Dropbox account? If so, can you send me a screenshot of what you…

Hey @"TERRACE_87", I'd be happy to help! I would like for you to locate your Dropbox icon next to your WiFi, and hover your mouse there. Once you do, can you let me know the version, and syncing status of the desktop application that you're using? Keep me posted! 

Hey @"x184926", thank you for reaching back to us. If you access the app's preferences, under the General tab, are you able to find the option there to opt-in or enable the functionality to make files online-only? Keep in mind, that even if you enable the feature, you'd still need to wait for the files to be fully synced…

Hey @"Chantal C.4", thanks for the screenshot! Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Hi @"mosi3311", thanks for clarifying! You mentioned a 6 digit code, therefore I believe you're referring to our 2FA feature, right? Have you taken a look into this Help Center article, by any chance? In case this doesn't resolve your issue, let me know if it'd be okay for me to reach out via email, in order for us to have…

Hey there, @"Ronni", welcome to our Community! I think the best way to go on about it, would be for you to use a third-party app in order to convert the files. That way, you'd have the content exported or synced to iCloud photos with the file type of your choice. Also, out of curiosity, do you happen to have your old phone…

Hey @"mosi3311", my apologies but it's not entirely clear to me if you contacted our Support about this or not. Could you clarify? If you haven't would it be okay for me to reach out via email, in order for us to have a closer look? 

Hi @"Learningtech", how are you today? Would you be able to send us a few screenshots of how you choose to upload the content, and how it got named after? Thanks!

Hey @"martychaos", happy Thursday! I'm afraid that if they have an active ban on their account, only our Support can help them. If they could open a ticket directly with our Support, that'd be ideal. If not, we're here to help. 

Hi @"russellsignage", happy Thursday! I just sent you the email. Feel free to have a look and respond back to me there. Thanks! 

Hi Daniel, happy Thursday! I just sent you the email. Feel free to have a look and respond back to me there. Thanks! 

Hi @"permissions", keep in mind that I am here to help as much as I possibly can, and I will continue to do so. However, you keep mentioning that you came across a permission error, but I haven't been able to see it on any of the screenshots. It'd be important for me to have visual of this. Have you tried using another…

Hi @"CB40", how are you today? The easiest way to go on about it, would be for you to locate your ex- team member's folder, and then share the content back to the user. Then, the member can try these steps, and when she receives the shared folder from you, she should be able to move the contents back into the correct…

Hey @"dragomirradev", can you send me a screenshot of the app's current syncing status? I'd also appreciate a screenshot of what you see when you hover your mouse over your little Dropbox icon. If I were you, I'd adjust the app's bandwidth settings, in order to make the app go a bit faster, if you will. 

Hi @"x184926", thanks for writing back. The info I've provided is based on the details you have given us here on the Community. I'd be more than happy to help you understand your options, or even troubleshoot further, in order to get to the bottom of this. However I do need some additional help from your end. Could you…

Hey @"Prem Rana ", you don't need a Business account, in order to achieve what my colleague mentioned. You can do this with any type of account. On the left hand-side of the folder, there's a Share option next to the Copy link option. If you click there you should be able to follow Hannah's steps. Keep in mind that you can…

Hi @"DH090622", I hope you're doing well! Do you still face this issue? Have you tried requesting a verification email using a different browser, by any chance? Let me know more! 

Hi @"Taras_saybestedit", I just sent you an email. I'll see you there, cheers! 

Hey @"mosi3311", thanks for reaching out to us about this, and sorry to hear that you're having trouble. Could you let me know the precise message you get, when you try to log into your account? Feel free to send a few screenshots my way too (just make sure none of your personal info is shown there). Also, if I understand…

Hi @"Oliver F.3", I just sent you the email. I'll see you there, cheers! 

Hej @"Cissi", jag hjälper gärna till! Har du kollat ditt konto online? Kan du av en slump se filerna där? Syftar du också på en specifik delad mapp eller hela filerna på ditt Dropbox-konto? Låt mig veta mer, så tar vi det därifrån! PS: Jag har inkluderat en automatisk översättning av mitt svar ovan. Ber om ursäkt för…

Hi @"russellsignage" & @"Oliver F.3", how are you? Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know! 

Hey guys, I hope you're doing well! Can you try logging in a new ticket number, in order for us to have a closer look into this? You can do this by visiting this form. If you're having issues with that, don't worry. Just reply back to me, and I'll do this on my end for you. Once you have your ticket number, don't forget to…

Hey @"x184926", you can always disable the Backup feature, by following these steps. If you do that, your desktop files will stop syncing with Dropbox. Provided you want to sync something to us or share, you can always manually move it inside your Dropbox folder and proceed from there. As for the files and how to stop them…

Hey @"permissions", I'm here to help in any way possible, and I definitely appreciate your patience. However, in order for us to be able to help, we'd need to have a full visual of what is happening on your end too. Would you be able to send me a few screenshots, showing the steps you take on your end, when trying to…

Hi @"Mud Puppy", welcome to our Community! I merged your original post under this thread, in order to keep the same topic at one place. Feel free to have a look at what my colleague, Hannah mentioned right here. If you have any questions, I'll be at your service. 

Hi @"Ken_At_POLIHIRE", let's jump right into this! Have you tried pasting the shared link on an incognito tab on your current browser, (while you're logged out of your Dropbox account) and checking the behavior on your end? Can you then download the content of the link? Keep me posted! 

Hi @"thegarnishment", let's see what we can find together on this! Can you send me a screenshot of what you see when you search for Dropbox through the apps for widgets? As for the shortcuts, have you tried another third-party app, in order to achieve what you mentioned? Let me know more! 

Hi @"Galaxy Liz", apologies for misunderstanding you there, I thought it was all resolved on Safari too. If it's able to work on Chrome, then it seems this is a Safari related problem. You might want to clear the browser's cache, or restore to its default settings and disable any browser plugins. The issue you're…

Hey @"Galaxy Liz", happy to hear (or read in our case 😋) that everything is back on track. If you need me, give me a shout!