Megan Dropbox Community Moderator

Hey @"fftempest", it might sound trivial, but have you tried restarting your device recently? 

Hey @"alessiacosio", can you try to follow the folder or files, using these steps? Let's see if that's going to make any difference. What about your app's notifications? Have you made sure they're enabled?

Hey @"TRBPO", sorry to jump in here! You mentioned that you've tried multiple browsers, and the behavior is the same on all of them. Have you tried an incognito mode on any of them? 

Hey @"TomJ2433", you mentioned that some of these files have been shared with you. Is there any chance that someone accidentally renamed the content, and removed the file extensions? Can you send me a screenshot of an example file name, and the error you get on your end? 

Hey @"mk9y", can you let me know your app's syncing status while we speak? When you visit your Events page, do you see any deletions happening there?

Hey @"fftempest", let's jump right into this! Odd behavior indeed. Which version of the Dropbox app do you have installed on the device currently? Keep me posted!

Hey @"Sonotka", I'm here to help! When you visit your account's plan page online, what do you see there? Is it possible that you've enabled any Backups? Let me know more!

Hi @"AL08", welcome to our Community! Would you be able to send me a screenshot of how your files look after you scan them? Also, which Dropbox version do you have installed on your mobile? Keep me posted, and we'll take it from there. 

Hi @"Frostinite", thanks for writing back to me, and informing me of this. You're correct, and I'd be more than happy to continue looking into this for you, if you want. Provided that you have an active ticket number, have you responded back to it? Feel free to send me the number here too if you wish to continue…

Hey @"alessiacosio", if they visit the shared content that you're working together on the website, can they see the comment they created there? Are you the owner of the shared folder? If so, have you tried removing the member, then adding them back? Also, when you say 'public photos' can you let me know more? Are you…

Hey @"trongo", how are you today? You can change a file online, such as change the name, or even edit it if you're using an integration such as Microsoft Office. Of course, if someone is using the app, they can update or edit their files there too. I hope this clarifies, let me know if you have any questions!

Hey everyone, how are you today? I went through your comments, and I am here to help as much as possible. You mentioned that you've contacted our Support team, right? If so, would you be able to provide your ticket numbers, just so I can have an idea of all the troubleshooting steps you've followed? Thanks, keep me updated!

Hey @"mtb1", welcome to our Community! You can always use a supported web browser, to access your files that way. You can download, and upload any files or update your content there. I hope this clarifies.

Hey @"janak1", thanks for the error! The error you are encountering is a temporary one and should be fixed by a simple restart of the Dropbox desktop app. Can you follow these steps? -If Dropbox is still running: -Stop Dropbox by clicking on the Dropbox icon in the menu bar. -Click on your profile picture or initials.…

Hi @"paulhoepner", awesome, thanks for that! Don't worry, I have passed my comments to your ticket number, for the agent to see. If you have any additional info, comments or questions, feel free to respond back to the ticket. Thank you!

Hey @"merlin-eng", feel free to send me some screenshots of what you described too. It'd be helpful to have a visual of this. Thanks!

Hi @"belay", how are you today? Can you let me know more in regards to your app's syncing status, and version? How long is it stuck like that? Keep me posted, and we'll take it from there. 

Hey @"lmerz", I hope you're doing well! Feel free to also have a look into this thread. I believe it'll help. If you have any questions, I am here. I hope that clarifies. 

Hey @"PierreL1", how are you today? What is the app's syncing status at the moment? Can you also send me a couple of screenshots of what you described above, in regards to your Selective sync settings? Thanks a bunch!

Hey @"matiascorea", I'd be happy to help! Do you also get the same start-up error as the OP mentioned above? If not, feel free to attach the error on your next reply. Keep me posted!

Hey @"MPT", I just sent you an email. I'll see you there. Thanks!

Hey @"Todd", I just sent you an email. I'll see you there. Thanks!

Hey @"paulhoepner", and @"battiman"! Paul, have you tried contacting our Support team about this? If so, feel free to send me your ticket number, so I can locate it on our system. Thanks a bunch!

Hi @"Chris L", let's jump right into this! Have you tried a different browser, or an incognito tab on your current one? If you can see your files on a browser, other than Opera without an issue, then this might be a browser specific issue. Sometimes this could be the result of a security setting or a plugin installed…

Hey @"RosendoJose", interesting. It sounds like it might be a browser specific issue, since Chrome works smoothly. Sometimes this could be the result of a security setting or a plugin installed on your browser. Can you visit our website on a browser without any active plugins and see if that changes the behavior? As an…

Hey @"JesseX", thanks for responding back to me! Is it possible that you have two Dropbox accounts? If the app is empty, and up to date, then the website should reflect the same thing. Is your Dropbox connected email address the same as the one you're receiving these emails to?

Hi @"RuffedGrouse", thanks for posting here! Please note that your data in Dropbox will be safe, but you will not be able to access it through the Dropbox desktop app unless you update to a supported operating system. They will be there though. If you do not wish to or cannot update your operating system, all your files…

Hi @"BernardIE5317", happy Monday! Which platform are you referring to? In case you're talking about the web, keep in mind that you can currently see the file sizes there too, by following these steps. If you have any questions, let me know!

Hey @"crystal772m", can you try an advanced re-install using these steps?

Hey @"ShyLion", thanks for posting here! I am glad you troubleshooted this on your end, and you were able to get to the bottom of this. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks!