Megan Dropbox Community Moderator

Hey @"weesie46", no problem! If you need anything else, I'll be one post away!

Hi @"danielstarrason", it depends on the format they use. Usually, Mac OS extended drives use the Mac format HFS+, isn't that the case for your drives? 

Hi @"Hueme", let's jump right into this! In regards to your trash, can you let me know if you get any errors? Also, are you trying to empty your trash from Dropbox related files? As for your app, can you let me know more, since I am not sure I understood the precise issue? Is the app stuck syncing content? If so, what is…

Hi @"TS83", I'd be happy to answer this one for you! In regards to your first answer, the short answer is yes, your files will be safe. Here is a relevant Help Center article, that might help you. Now in regards to your second question: if you're using our desktop app, you'd need enough hard drive space, in order to move…

Hey @"weesie46", if the account was downgraded, upgrading it through our plans page was the best way to go about it. It sounds like everything is back on track now, right? 

Hi @"blotti", I just sent you an email. I'll see you there. Cheers!

Hi @"Alsaboori", welcome to our Community! Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned? Can you send me a screenshot? Keep me posted, and we'll take it from there!

Hi @"natangberuq", if you don’t mind, I’d like to open a ticket and see what’s happening. Let me know if that’s OK, and I’ll get things started for you!

Hi @"BB27", as you understand, and for security reasons we can't publicly share your email here. Also, you should be able to submit a request, using this page: https://www.dropbox.com/support/billing-issues from an incognito tab on your browser, without signing into your account, just by providing the necessary billing…

Hi @"danielstarrason", sorry to jump in here! Just keep in mind that this feature only supports external drives with filesystem type APFS or HFS+ for Macs. There's no chance the drives are formatted differently, right? Also, can you check for a .dbxignore and .dropbox.device, which are in the root folder of your external…

Hi anonymous, have you tried turning off the feature, and turning it back on? 

Hey guys, I hope you're doing well! Would it be okay for me to reach out via email, in order to have a closer look into this? Let me know! 

Hi @"M_Louis", how are you today? I would suggest that you either pause sync/or quit our app temporarily, when working on those files. Once you're done with your edits, you can resume. With another third-party app closely linked to your Dropbox folder, it would make sense to have this inconsistency. Let me know if you need…

Hi @"Sawyer1971", is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

Hi @cwsteini, sorry to hear about that! You mentioned that you've reached out to our Support about this. Can you send me your ticket number, so I can locate it on our system too? Keep me posted!

Hey @"IanG1", that sounds like a good plan indeed. 😊

Hi @"Vialb2", how are you today? I just sent you an email about this. Respond back to me, and we'll take it from there. Thanks!

Hey @"SPZero", keep in mind that I can't see the screenshot on my end. Are you sure that you attached it back to me? Do you see any errors on your end when trying to open the app?

Hey guys, I just sent you both an email. Feel free to respond back to me, and we'll take it from there. 

Hi @"cheersounds", thanks for taking the time to post in our Community! I merged your post under this thread, where others have also posted in regards to what you mentioned. Feel free to have a look at Walter's response right here, and let me know if you have any questions. Thanks!

Hi @"BanBrosAu", I hope you're doing well! Have you checked if the charges are for the same Dropbox account? Also, would you like to cancel your Dropbox related charge, or Apple one? If it's the latter, you'd need to contact Apple, and ask them for assistance. Let me know more!

Hi @"llayen0314", could you send me a screenshot of the error you mentioned? 

Hi @"mbonilla", I'd be happy to help! I just sent you an email, and I'd be more than happy to do what I can, in order to help you. If you need anything else, let me know. 

Hi anonymous, welcome to our Community! Just to confirm, are you following the steps mentioned in this Help Center article? Let me know more!

Hi @"gostnort", welcome t o our Community! Have you also tried rebooting your device? If I were you, I'd also try an advanced re-install. Let me know of the results!

Hi @"ZachL28", I'd be happy to answer this one for you! With a Dropbox Business account, you can send up to 100GB of files with our File Transfers. Also, I'm happy to let you know that transfers do not take up your account's bandwidth. I hope this clarifies.

Hi @"SL10", welcome to our Community! Have you ensured that no-reply@dropbox.com is not blocked? You can also add no-reply@dropbox.com to your address book and request another email, have you tried that? Keep me posted!

Hey there, @"elegantwi", let's jump right into this! Did you use the app or website to share your folders? Are you able to see the folders in your Dropbox account online? Also, feel free to let me know the app's exact syncing status. Let me know more, and we'll take it from there.

Hi @"Carl E.", sorry to hear about that! Could you let me know the app's exact status and version as shown in your menu bar? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Let me know what you find. 

Hi @"VJSC Staff", I'd be more than happy to help! Does this happen to all of our platforms, when you try to sign into your account? Can you send me a screenshot of the error you see too? Keep me posted!