Megan Dropbox Community Moderator

Hey @"Palosanto", happy to hear (or read in our case 😋) that everything is back on track. If you need me, give me a shout! 

Hi @"dcyphers", I'd be happy to answer this one for you! Which platform do you want to use in order to achieve that? Feel free to also have a look into this Help Center article. Let me know more! 

Hi @"dragomirradev", I'd be happy to help! You mentioned that your Dropbox account contains 4 million files. It's important to keep in mind that the app has a soft limit of 300K files. Now, if I were you, I'd use selective sync in order to offload the app, and the device itself. Can you give this one a go, and let me know…

Hey @"pallyndr", how are you today? I just sent you an email, in order for us to look into this closely. I'll see you there. Cheers! 

Hi @"Hyoga79", I hope you're doing well! When you say you upload content using your photo library, do you mean that you access your camera roll, select the content you want to upload, and then share with Dropbox? Have you been using camera uploads, or manual uploads, by any chance? Feel free to clarify, so I can have the…

Hey @"MFNL", happy Friday! When did you receive the second email? I'm asking, because if you received it shortly after updating your billing info, then it might have been an automated email, that slipped through the system before registering that you've made all the necessary changes. Have you recently gotten any new…

Hi @"kingfisher41", welcome to our Community! What is the OS on the device the app is installed to? Do you have any idea as to how many files you're syncing locally to the device? Could they be more than the 300K soft limit of the app? Also, let me know if you notice this type of behavior when you try to open any other…

Hi @"Galaxy Liz", happy Friday, let's jump into this! Have you tried another browser other than Safari, in order to see if you get the same behavior when creating a File request there? When someone adds content in their assigned folder, are you able to see the content online or even get notified about this? Also, just to…

Hi @"RJ12", I'd be happy to answer this one for you! You can sign out of the app using the steps mentioned here. Once you do that, you should be set to delete your Dropbox folder (just make sure all of your content has been synced and updated on the web). Now, upon signing in to the device anew, you can avoid syncing all…

Hi @"Eckerr", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Cheers! 

Hi @"Palosanto", one more thing I'd like to ask. When you download the app through our website, are you signed into your Dropbox account online? In case you're not, can you try to sign in on the web, and then go through the same installation process to see if that does the trick for you?

Hi @"x184926", thanks for the screenshot! Have you tried sharing any other file/folder other than the Dropbox cache folder? In your screenshot, I noticed that you're trying to share content from the Desktop backup folder, right? If that's the case, then this isn't something you can do at the moment due to security reasons.…

Hi @"xyber32", I just sent you an email, in order for us to have a closer look into this. Reply back to me, and I'll see you there. Thanks!

Hi @"Riley M.2", happy Friday! Thanks for posting here. Have you tried the troubleshooting steps mentioned in this thread, such as clearing the app's cache, uninstalling etc.? If so, did you notice the same behavior? Let me know more! 

Hi @"MFNL", thanks for getting back to me! It might sound trivial, however have you made sure that the email address that your Dropbox account is subscribed to, is the same as the one you received the message to? 

Hi @"MFNL", I'd be happy to help! Was that an email reminder, or a notification in your account? Provided it's an email, would it be possible for you to check the inbox you received, and then let me know the email address it came from? We need to check it was an official Dropbox domain. Let me know of any updates! 

Hi there, @"MattS91", sorry to hear about that! I just checked the ticket number reference that you've provided, and it seems an agent has been in contact with you recently. Your patience on this is much appreciated, and I see where you're coming from. Keep in mind that I'll forward your feedback to the appropriate areas…

Hi @"ABUCHC", it's my pleasure to help! Does this happen on a specific browser, or multiple ones? Any screenshots you might be having, that can demonstrate what you described, are welcome here. Keep me posted!

Hi @"x184926", thanks for this! One last thing, please: Can you send me a full screenshot of your screen, when you right click on a folder inside your Dropbox folder? Also, do you see any syncing icons on your files and folders? 

Hi @"KRichardson", I'd be happy to help! You mentioned your iPad and the Dropbox app are both up to date, so I assume you use iOS 16 and the Dropbox version is 298.2.2, right? What type of files did you notice this behavior with? Can you also send us a couple of screenshots of how your files preview normally in the app,…

Hi @"Terry H.10", I'd be happy to look into this for you! Did you notice this behavior consistently throughout all the updates of the app? Do you also happen to know approximately how many files are syncing locally to your device at the moment? Are they more than the soft limit of 300K? Lastly, if you could locate your old…

Hi @"Eckerr", thanks for your fast reply. You mentioned you wanted to contact Support, however we don't have enough info in regards to your case. Can you let me know more? 

Hi @"Nee" gibson architects, thanks for posting here today! Apologies for the length of my response, I just wanted to make sure I've covered everything. In regards to your JOBFILES FOLDER and CURRENT FOLDER folders, I think the best way to go about it, would be to either create those folders as Team folders, or as shared…

Hi @"Eckerr", I'm sorry to hear about that, let's see how I can help! Would you like to share some additional info in regards to your case? As for the Support form, have you also tried from an incognito tab on your current browser, while you're signed out of your Dropbox account? Let me know more, and we'll take it from…

Hi @"valtham", how are you today? Yes, it could be the antivirus program. Many processes on your machine look at files that you may have not manually opened, and in order to fulfill these requests Dropbox syncs the files locally. I'd suggest you to test that, by temporarily quitting or disabling applications…

Hi anonymous, if you try to reply back to us from a computer, you should be seeing a little camera-like icon that will allow you to attach your screenshot back to us. Can you try that? It'd be super helpful for us to have a visual. Thanks! 

Awesome news, @"cybrojo"! If you need anything else, we'll be one post away. See you around in the Community!

Hi @"xiki", you've got an email from me, in order for us to look into this closely. See you there! 

Hi @"x184926", you earlier mentioned that your app's status was up to date, is that still the status at the moment? Could you send me a screenshot of this too? Have you by any chance uninstalled the app, then re-installed? 

Hi @"MazzolaMj", sorry to jump in here! If I were you, I'd try installing the latest stable version of our app, to see if this does the trick. Before you do, don't forget to turn Early releases off, from this link. Out of curiosity, are the files you're searching for, synced locally, or online-only? What are their icons?