Megan Dropbox Community Moderator

Hey everyone! As of September 2022 we have an update on this. Dropbox users deserve high-resolution playback when previewing their video content. Now you can watch in HD or 4K quality without leaving Dropbox. Basic users get HD (1080p) resolution and paid users get 4K (2160p) resolution. Find more about this here & here. I…

Hi @"r-c-195", thanks for posting here today! I've merged your post in a similar thread, where others have experienced the same situation. Would you be able to have a look to what has already been suggested, and let me know if any of the steps worked for you? Keep me posted!

Hey @"jhedleyj", while you're at it, you might also want to leave the Beta testing and after that install the stable version of the app. I'll be waiting for your updates.

Hi @"chicagojami", I hope you're doing well! Did you use camera uploads to sync your files, or did you choose to manually upload them? If you went with the first option you need to keep in mind that initially the number of pictures will go up, as the app calculates how many they are to be uploaded. That'll indicate the…

I just sent you an email, @"explores"! Reply back to me, and we'll take it from there. Cheers! 

Hey there, @"Lisa Feraco", happy Friday! I just sent you an email, in order for us to be able to look into this together. If you need anything else, let me know! Thanks.

This idea has been delivered! Find out more here. Thank you for your support!

Hey @"Claudio DErrico", thanks for clarifying! You mentioned you contacted our Support team about this. Do you happen to have a ticket number reference that I could locate on our system? 

Hi @"Filip H", happy Thursday! Your feedback regarding Dropbox Spaces has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Keep in mind that you'll definitely hear more from us, once you're eligible.…

Hey @"explores", would it be okay for me to reach out to you via email, in order for us to have a closer look into this? Thanks!

Hi @"gibbonsl", amazing ****** with the added info! Can you send me a couple of screenshots of the syncing icons your files have, by any chance? Also, feel free to add a few screenshots of the option you choose in the context menu, in order for me to have a visual of the process you follow. Thanks again! 

Hi @"Michael Gyori", happy Thursday! At the moment, we don't a feature that's able to do exactly what you ask. The best way to go on about it, would be to reach out to the developers of the API, and ask for a possible workaround, until they roll out the official solution. Also, the thread remains open for others to suggest…

Hi @"STUOS", you mentioned the app is syncing again. Could you send me a screenshot of the app's current syncing status and/or any network error message that you're seeing on your end? Thanks!

Hi @"x184926", you're great, thanks for this! Is there any possibility that you've opted-out of the Dropbox system extension? Can you try the steps mentioned in this Help Center article, and report back to me with your results? 

Hi @"Anlaila", I would like for you to locate your Dropbox icon, next to your WiFi and hover your mouse there. Once you do, can you let me know the version of the app that's currently installed on your device, along with its syncing status? We need to make sure you're not using the beta version of the app, because this…

Hi @"jhedleyj", how are you today? Interesting behavior you got going on there. Can I ask the version of the desktop app that you have installed on your device? You can see this by hovering your mouse over your little Dropbox icon, that's on your menu bar next to your WiFi icon. Let me know more, and we'll take it from…

Hi anonymous, I'd be happy to help! I just sent you an email, and I'll be glad to continue troubleshooting with you there. See you!

Hey there, @"GB13", I'd be more than happy to help! Have you tried requesting for a verification email, using a different browser other than the one you currently use? Have you also tried to add the email address no-reply@dropbox.com to your address book and then send the email again? Let me know more! 

Hi anonymous, sorry to hear about that, let me help! Are you trying to download the content from our website when you see this error? Are the files you're trying to copy over to your USB inside the Dropbox folder; or just on your ****** drive? Keep in mind that, when you enable Backup, you allow Dropbox to move the content…

Amazing news @"VJG21"! Keep an eye out, and if you need anything else, let us know. Enjoy the rest of your week! 

Hey @"Chantal C.4", I just sent you an email. Feel free to reply back to me, and we'll take it from there! 

Hey @"klegreid1", let's jump right into this! First of all, let me say that since you're using a paid plan, you should have access to our live support. You can find more about it right here. Now, as for your Dropbox files taking up ****** drive space, could you clarify if you've enabled Computer backup, by any chance?…

Fantastic news, @"TERRACE_87"! If you need anything else, you know where to find us. Enjoy the rest of your week ahead! 

Hey @"Kephasbass", welcome to our Community! Have you also checked your Backups page? What do you see there? Let me know more, and we'll go from there. 

Hey @"TERRACE_87", thanks for the speedy response! It seems you're using our beta version of the app, which could be causing this. Can you try to opt-out of it, and then install our stable version? Once you do that, let me know if the behavior of the app is the same. Thanks! 

Amazing news @"Corentin C."! If you need anything else, just give us a shout. Cheers!

Hi @"gibbonsl", sorry to jump in here! What is the Windows OS that you have currently installed on your device? Feel free to also let me know the version of the Dropbox app that you're using, along with its syncing status. 

Hi @"lx002", sorry to hear about that, let's jump right into this! Is it possible that you opened a brand new Dropbox account, and that's why it's empty? Have you taken a look into your Events page, by any chance? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including…

Hey @"kace", let's jump right into this! Is it possible that you're using two Dropbox accounts by any chance? If you use our self-serve look-up tool, can you locate the charge? Keep me posted, and we'll take it from there! 

Hi @"kanooc", how are you today? Would you mind sending a few screenshots my way, of the folder you're having trouble locating? I'd appreciate the visual. Thanks so much!