Megan Dropbox Community Moderator

Hey @"rmundell" & @"vegasesq", I hope you're both doing well! You got the version right, @"vegasesq". No worries, that number shows you're using the stable version of the app. It might sound trivial, but have you tried re-booting your device, by any chance? Also, @"rmundell", can you send me a screenshot of what you see…

Awesome news @"CR4FTY"! If you need anything else, let us know. We're one post away. 

Hi all, thanks for reaching out about this. As part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage. Some other things to note about the Dropbox folder location: - Changing the location of your Dropbox folder is no longer supported by macOS. - Due to the change of the Dropbox…

Sweet! 😊 I got your message @"Osbourne". 

Hey @"Valeri1111", did you change the permissions in the top, team folder? Can you send me a couple of screenshots, recreating the steps you followed and what happens then? 

Hi @"tym07", thanks for reaching out about this. As part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage, as you correctly pointed out. Some other things to note about the Dropbox folder location: - Changing the location of your Dropbox folder is no longer supported by macOS. -…

Hey there, @"bradlymathews", how are you today? Does this happen to all of your Capture content? If you could send some screenshots my way, I'd appreciate it. It'd help me have a visual of this too. Keep me posted, and we'll take it from there!

Hi @"MHJC", thanks for posting here! Would it be okay for me to reach out via email, in order to have a closer look into this? Thanks a bunch!

If you need anything else, don't hesitate to give us a shout @"pafreeman"! Enjoy the rest of your week ahead! 😎

Hey both! I just sent you an email, and I'll be happy to see you there. Thanks a bunch! 

Hey @"Osbourne", I just sent you an email, to your Community linked address. Feel free to respond back to me, and we'll take it from there!

Sure thing, @"langshipley"! Don't worry about it, take as much time as you need. 

Hi @"CR4FTY", would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Hi @"messiaen", have you tried out these steps?

Hey @"Paul" Slaat Alles, does this happen with every single keyword you use on your end, or all of them? Feel free to also let me know the Dropbox version that you have installed on both your phone, and tablet. Could you send me some screenshots, in order for me to have a visual of this? 

Hi @"mdzorn", happy Tuesday! Do you still face the same issue, even after upgrading to Ventura? Keep me posted, and we'll take it from there!

Hey @"LUNARWAVE" & @"langshipley", thanks for updating this thread! I can see that Nancy sent an email to both of you individually. Were you able to respond back to her? 

Hi @"Jason S.10", sorry to hear about that! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I understand this is not ideal, however the culprit must be that the automation potentially takes some time to "recognize" the fact that you've updated your billing info.…

Hey there @"EventHorizon", how are you today? Are you talking about shared content? Have you followed these steps, by any chance? Let me know more! 

Hi @"vinceortega", could you send me a screenshot, please? It'd help me to have a visual of this too. Thanks! 

Hi @"mroman", how are you today? I was able to locate your ticket number, and I saw that you responded there last night. I am assuming you were able to locate it then, right? Also, @"onodanaoto", I just sent you an email too, so we can investigate on this. Thanks! 

Hi @"Osbourne", I definitely see where you're coming from, and I want to help as much as possible. Is there any chance that you have two Dropbox accounts? And that you're trying to access the wrong one? Also, when was the last time you entered your Dropbox account, before it logged you out? 

Hi @"paulsimongb", let's jump right into this! Let me start by saying that what you mentioned above sounds more like a Microsoft error, than a Dropbox related error. Also, the fact that the app is uninstalled when this happens, shows that it might not be directly related to Dropbox, but let's have a look into this. You…

Hi @"Emanuele B.", thanks for reaching out about this. Thank you for your feedback. As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS. Keeping aligned to those requirements ensures that the Dropbox desktop app will…

Hi @"vinceortega", happy Monday! Do you get any specific errors when you try to preview that file? Are you using the mobile app, or accessing Dropbox directly using the browser on your phone? Let me know more! 

Hey @"lukevan", happy Monday! What is the current OS version you're using, and how long has this behavior been going on? Feel free to also let me know the version of the Dropbox app that you have installed on your device. Thanks!

Hi @"drosenblum", how are you today? I'd appreciate some additional info in regards to the issue you're experiencing. Do you get any error messages? Does that shared link belong to you, or did someone else send it to you? Keep me posted!

Hi @"dpsummers", I'm happy to help! When you say Dropbox messaging, could you let me know more? Do you need to receive a document from someone or share it with them? I'd also appreciate some additional info in regards to the internet issue you're experiencing. Do you get any error messages? Let me know more!

Hi @"hlussiatti", welcome to our Community! Have you tried all the troubleshooting steps mentioned throughout this thread, including the offline installer? If so, do you still get the same message? Let me know more, and we'll take it from there!

Hey @"vegasesq", could you confirm your device's exact OS and the version and status of the Dropbox desktop app as shown in your taskbar? If you could also send us a screenshot of the options you get when you right click on files in your Dropbox folder, we'd appreciate it.