Megan Dropbox Community Moderator

Hi @"JesseX", I'd be happy to answer this one for you! Do you currently use our desktop app, or the website? Let me know, and we'll take it from there!

Hello there, @"fstoolcorp" & @"RitaNascimento", how are you today? Are you both using the Basic plan at the moment? Is it possible that you're already subscribed to a plan, that's managed by Apple or Google? Let me know more! 

Hey @"kWestion", thanks for posting here today! It might sound trivial, but are you sure you're imputing the correct information when trying to upgrade? Have you also tried an incognito tab on one of your browsers? Let me know more, and we'll take it from there. 

Keep an eye out, and if you have any hiccups again, or strange behavior be sure to let me know so we can look into this thoroughly. Thanks a bunch, Arthur. 

Hey guys, I hope you're doing well! Keep in mind that due to performance reasons, we have a limit in place on mobile to only load 100,000 photos and then any new photos after that. For the web this shouldn't be the case and you should be able to see all your photos. Your photos are definitely still there, we just might not…

Hey @"hershelsafer", thanks for posting here today! Can you try to sign out of your desktop app, and then back in? Does that solve the issue for you? Let me know, and we'll take it from there!

Hi @"debmahtab", let's look right into this! What does your plan page report? Do you have any shared content, that could be counting against your own, personal storage? Keep me posted!

Hi @"Arthur Zey", thanks for posting here today! I'm glad this was a fleeting issue, that resolved itself. Keep in mind that it could be related to your browser, hence the lack of reports on the status page. I hope this clarifies.

Hi @"Movin", Microsoft has access to the files a user chooses. And even if a file is personal, and user chooses to edit it with Microsoft, that won't allow you or any other Dropbox user to access it. It doesn't share the file with anyone else. 

Hey @"JTizzle", have you tried locating these specific files on the web, and then rename them? If so, does that remove them from the list? In general, the Dropbox desktop application does require admin privileges to be installed on a machine, in order for the app to function properly. Is that how you're using it? On…

Hi @"Todd", I hope you're doing well today! Would it be okay for me to reach out via email, in order to have a closer look into this?

Hey @"Bye Bike T.", let's have a look into this together! Can you let me know what you mean when you say you didn't link your new computer to your Dropbox account on the server? Do you use the desktop app on the new device or not? When you visit your Dropbox account online, do you see the content you had on your old…

Hey @"frdls", I hope you're doing well! Can you send me a screenshot of your plan page, and what you see there? Do you happen to be a member on any shared folders, by any chance? Keep me posted, and we'll take it from there!

Hey everyone, thanks for posting here! Keep in mind that we checked with our Engineering team and some Windows 11 users are not able to see Dropbox context menu items after right-clicking an object within File Explorer. We are currently looking into this, and we'll post an update as soon as it's made available. Thanks!

Hey @"dsnidey", could you send me some screenshots, in order to have visual of what you just described? Also, @"dquaglione", does this happen with all of your Dropbox files, or files that are available online-only? If you could also send me a couple of screenshots, that'd be amazing. 

Hi @"g v.", how are you today? Your feedback regarding our mobile app and its features has been very valuable, and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments too. Now, as for the behavior of the app, could you send me a screenshot of the message you get when…

Hey @"JTizzle"! I am glad that your workaround did the trick, and your app is now up to date, and working as it should. Now, as to why this behavior happened, a lot of different reasons could be the culprit, and it'd definitely be easier to tackle it down as it happens. I am always here in case this happens again, in order…

Hey @"dsnidey", thanks for posting here! Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. Is the app showing 'up to date' or is it still syncing in you menu bar? Also, feel free to try and quit the…

Hey @"Steven-in-OC", thanks for posting here today! It might sound trivial, but have you rebooted your device after the update? Also, do you happen to have any screenshots of the folder disappearing, or not showing up? Thanks a bunch!

Hey there, @"chi-town198", how are you today? Just to clarify: does the app just crush when you try to upload content, or does it also sign you out of the account? Have you tried uninstalling, then re-installing the app? Feel free to let me know if you're using camera uploads to upload your content, or if you do it…

Hey @"Todd", thanks for posting here today! Have you followed the previous troubleshooting steps mentioned in the thread? Feel free to also have a look into this Help Center article. Also, my colleague's suggestion here, might do the trick for you. Keep me posted, and we'll take it from there!

Hey @"brownashley100", sorry to hear about that! Does this happen with all of your Team members? I'd suggest allowing some time for the app to adjust to the changes, and to become up to date. To begin with, you can have a look at this Help Center article. It'll give you an overall idea on the basic troubleshooting when it…

Hi @"HVS", I see your point and where you're coming from. Your feedback regarding Dropbox Capture has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments, in the meantime if you need anything else, let me know. 

Great ****** with the details, and screenshots @"JTizzle"! Is it possible that you're syncing locally more than 300K files, which is the soft limit of the desktop app? Do you use selective sync for any of your folders? Also, have you excluded the possibility of your ISP, antivirus or firewall being the culprit of this?

Hey @"GMart1120", thanks for the screenshot, very helpful! Does this happen with all of your .html files, or only some of them? Also, could you clarify the state of the files too (online-only, available offline)? 

Hi @"swbr", thanks for posting here today! Could you walk me through the precise steps you follow, when trying to upgrade? Are you using our website, when trying to do so? Let me know more! 

Hey @"JTizzle", let's jump right into this! When you upgraded your boot drive, and used a clone software, did you face the same exact issues as before? How long has this behavior been going on? Can you let me know the app's syncing status at the moment? Feel free to send me a screenshot of it too, if you wish. Also, how…

Hi @"NDawson", how are you today? Can you send me a screenshot of the white pop-up screen that you see, when having to log-in? Keep me posted!

Hey all, and thanks for writing back. As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS. Keeping aligned to those requirements ensures that the Dropbox desktop app will provide the best possible experience for all our…

Hey @"paolorob", I hope you're doing well! Happy to see that you found this thread helpful. Don't hesitate to give us a shout, if you need anything else.