Megan Dropbox Community Moderator

Hi @"Hanif01", let's take a look! The screenshot you attached here, is what your colleagues see under the app's preferences, right? Can you also send me a screenshot of what you see on your end, under your Sync tab? Also, which version of the desktop app is installed on your device currently? Keep me posted!

Hi @"alc1118", I'd be more than happy to help! You could use our self-search look-up tool in order to locate the Dropbox account behind the charge. Can you give it a go? Also, did you recall upgrading using our website directly, or an in-app store from Google/Apple? Let me know more!

Hi @"MDMags", how are you today? I'd love some screenshots of what you described, in order for me to have the full visual of what you see on your end. Can you send me some, in your next response? Keep me posted!

Hi @"sachap", I'd love some screenshots too, in order for me to have the full visual of what you see on your end. If you could send me some, I'd appreciate that.

Hi @"TERRACE_87", happy Monday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments. If you need anything else, I am here. 

Hi @"Vlad Verbni", have you tried responding back to the agent? That should re-open the ticket, so you can troubleshoot further. 

Hi @"jpeterka", thank you for reaching back to us, I hope you enjoyed your weekend! What is the file size of the .PSD files you're referring to? Can you give me some examples?

Hi @"Gika", let's jump right into this! Is the copy of the file, also a local one? Also, which version of the app do you use on your end? Let me know more!

Hello all, happy Monday! If you have an open ticket with our Support, feel free to share it with me, so I can locate it on the system. Otherwise, I'd be more than happy to open one on my end for you, just let me know if that'd be okay. Keep me posted!

Hey everyone, happy Monday! Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. We don't have a date at this moment in time, but it should be rolled out soon. Thanks for your understanding. 

Hi @"Jeff047"! For your PC, you can press Ctrl + PrtScn keys. The entire screen changes to gray including the open menu. Select Mode, or in earlier versions of Windows, select the arrow next to the New button. Select the kind of snip you want, and then select the area of the screen capture that you want to capture. The…

Hi @"richp75", yes, you should be safe to delete it, and the drive will remain intact. 

Hi all, I reached out to you internally. Respond back to me, and we'll take it from there. Thanks!

Hi anonymous, I just sent you an email, in order for us to have a closer look into this. Thanks!

Hey @"Mace68", happy Friday! You've got an email! 

Hi @"b4798", I'd be more than happy to help! When you say you have to right click on the file, and override that, what do you mean? Are these files online-only, and you change them to available offline? Any screenshots are more than welcome here, in order for me to understand the process you follow. Thanks a bunch!

Hi @"Karlov", welcome to our Community! Just to clarify, are you trying to create a Team folder? Also, what do you see when you hover your mouse over the "i" icon on the top of the page? Let me know more, and we'll take it from there!

Hi @"jessywang", I hope you're doing well! Currently, if you want to change all of your files and make them available offline, you can right click on your Dropbox content and select “make available offline”. However, let's have a look at what you mentioned, about you making the content available offline, and that changing…

Hi @"jw1313", I just sent you an email, I'll see you there. Cheers!

Hi @"sgk1", I'm more than happy to help! Can you give me some more info, in regards to the situation you're experiencing? It sounds like you've contacted our Support, right? If so, feel free to send me the ticket number reference. Thanks!

Hi @"Jeff047", can you send us some screenshots of what you mentioned, in order for us to have a visual of this?

Hi @"elainemorrison", can you send me some more screenshots, of what you see when you right click on a file, or folder locally from your Dropbox folder in the device? 

Hi @"Jayklmnop", are you on a Mac or Windows device? Where can you see and identify that the content is taking up space on your hard drive?

Any time @"Pvanderv"! Give me a shout if you need anything else! 😊

Awesome job on the screenshots @"AlBal"! Can I send you an email, in order for us to have a closer look into this?

Hi @"YeeM", can you also send me a few screenshots of your mobile's settings, and how Dropbox looks there, in regards to the Documents and data? 

Hi @"FritzMiller", let's jump right into this! In regards to your Photoshop issue, I'm afraid I wouldn't have the expertise to give you an answer as to why this might be happening. We can, however focus on your Computer Backup and see what we can do about that. I can see that you also tried disabling the feature using the…

Hi @"yendrrek", I hope you're doing well! Can you let me know more in regards to your issue? Do you have a problem installing the app, or maybe connecting? In any case, any added info is more than welcome. Thanks a bunch!

Hi @"Jayklmnop", I hope you're doing well! What is the app's syncing status right now? Also, feel free to let me know the Dropbox version that you have installed on your device. Let me know more, and we'll take it from there. 

Hi @"Pvanderv", happy December 1st! I just merged your post into a thread, where the OP explained a similar issue. Would you mind following the troubleshooting steps mentioned throughout the thread? Keep me posted on the results!