Megan Dropbox Community Moderator

Hey @"matiascorea", I'd be happy to help! Do you also get the same start-up error as the OP mentioned above? If not, feel free to attach the error on your next reply. Keep me posted!

Hey @"MPT", I just sent you an email. I'll see you there. Thanks!

Hey @"Todd", I just sent you an email. I'll see you there. Thanks!

Hey @"paulhoepner", and @"battiman"! Paul, have you tried contacting our Support team about this? If so, feel free to send me your ticket number, so I can locate it on our system. Thanks a bunch!

Hi @"Chris L", let's jump right into this! Have you tried a different browser, or an incognito tab on your current one? If you can see your files on a browser, other than Opera without an issue, then this might be a browser specific issue. Sometimes this could be the result of a security setting or a plugin installed…

Hey @"RosendoJose", interesting. It sounds like it might be a browser specific issue, since Chrome works smoothly. Sometimes this could be the result of a security setting or a plugin installed on your browser. Can you visit our website on a browser without any active plugins and see if that changes the behavior? As an…

Hey @"JesseX", thanks for responding back to me! Is it possible that you have two Dropbox accounts? If the app is empty, and up to date, then the website should reflect the same thing. Is your Dropbox connected email address the same as the one you're receiving these emails to?

Hi @"RuffedGrouse", thanks for posting here! Please note that your data in Dropbox will be safe, but you will not be able to access it through the Dropbox desktop app unless you update to a supported operating system. They will be there though. If you do not wish to or cannot update your operating system, all your files…

Hi @"BernardIE5317", happy Monday! Which platform are you referring to? In case you're talking about the web, keep in mind that you can currently see the file sizes there too, by following these steps. If you have any questions, let me know!

Hey @"crystal772m", can you try an advanced re-install using these steps?

Hey @"ShyLion", thanks for posting here! I am glad you troubleshooted this on your end, and you were able to get to the bottom of this. I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks!

Ciao @"Alessandro De Filippis", mi dispiace per questo! Sembra che la tua capacità di condivisione sia stata temporaneamente bandita. Potrei inviarti un'e-mail, in modo da poter dare un'occhiata più da vicino a questo? Tienimi aggiornato! PS: ho incluso una traduzione automatica del mio messaggio, mi scuso per eventuali…

Hi @"Yulia605" & @"RosendoJose", thanks for posting here! Does the error remain today when you try to access our website? Have you tried a different browser, or an incognito tab on your current one? If not, feel free to give it a go, and let me know. Don't forget to send me a screenshot of the error message, in case you…

Hey @"merlin-eng", thanks for the speedy response! How do you check for the GPS data of the files? Do you right click on the file, and then select 'Properties"? 

Hey @"dries1", what about any other third-party apps? You mentioned you're using other syncing apps too, therefore it'd be a nice test to close them temporarily, just to see if the issue will remain. Can you try it? 

Hi @"debmahtab", is there a chance that you have enabled our Backup feature? Let me know more!

Thanks for trying this out, @"JTizzle"! What happens to the app's error page, when you rename the file on the web? Do you see it getting removed from there?

Hey @"IanLovesCake", I hope you're doing well! Does that happen when you try to preview your files on the web? If so, are we talking about all of the file types too? If I were you, I'd try switching onto a different browser, and also try an incognito tab on your current browser. Keep me posted!

Hi everyone! Thanks for bringing this to our attention. There are a few reasons you might be experiencing issues with searching for files within Dropbox using Spotlight. Following the update where the Dropbox folder was moved to `~/Library/CloudStorage`, Spotlight sometimes does not re-index the folder until after it is…

Hey @"willit63", welcome to our Community! Feel free to have a look into this thread, which can answer why this change took place. If you have any questions, let me know. 

Hi @"Natmonster", happy Monday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. Also, feel free to reply back to your ticket number if you have added questions. Thanks!

Hi @"BCZE", I hope you're doing well! Have you checked your antivirus (on any other third-party app) to make sure it doesn't interfere with your Dropbox files? Because a third-party app scanning or indexing these files, could cause what you described. Keep me posted!

Hey @"lesleydd", just wanted to check in with you, and ask if the app is still uploading these files, or if it's now showing as 'up to date'?

Hey @"MPT", how are you today? Would it be okay for me to reach out via email, in order for us to have a closer look into this? Thanks a bunch!

Hi @"merlin-eng", happy Monday! How did you upload the files initially? Did you also use the camera uploads feature, as the OP mentioned above? If so, when you open your Dropbox app on your phone, and check for info there, are you able to see the correct location? Let me know more!

Hey there, @"Valley Jesse", thanks for posting here today! Can you try what Jay suggested here? If you contact our Support team, reply back to me here and let me know the ticket number, so I can locate it on my end too. Thanks a bunch!

Hey @"InfoTOM", let's jump right into this! Are you able to see the files, when searching for the on the website, instead of the app? Also, I would like for you to locate your Dropbox icon, next to your WiFi icon and hover your mouse there. That should give you the version of the app, so we can check if you're using the…

Hi @"crystal772m", thanks for posting here today! Have you tried to restart the app? If so, does it quit automatically again? Can you try the steps @"maynaus" mentioned in this thread, and let me know if that gets things back on track for you? Thanks a bunch!

Hey all, thanks for notifying us about this! We are aware of an issue affecting Checkout on Dropbox.com and our Engineers are working to fix this. Thank you for your patience!

Hi @"Dropxanon123", welcome to our Community! All you'd have to do, is sign out of the account on the app, and/or uninstall it. You'd then be safe to delete the Dropbox folder, and its content without affecting anyone else's files. I hope this clarifies.