Megan Dropbox Community Moderator

Hey @"eastpaw", amazing ****** on the added info! These screenshots describe the situation on your mobile. You also mentioned you're having a problem with the website too, right? What do you see when you try to open the files there?

Hey @"AnnWood", I'd be happy to help! Do you get a specific error when trying to open your files using the website, or the mobile app? Are you able to locate your files there? Feel free to send me any screenshots you might have, showing the error message. Also, let me know if this happens with all of your file types. Keep…

Hey @"Michael_Steinhofer", sorry to jump in here! If you changed the email after the renewal, that could be the reason why you never received any emails. Can you have a look at the account's transaction history on your Payments page here: https://www.dropbox.com/payments and let me know if you see any helpful info? Does it…

Hey @"jch05", since the thumbnails come back after you disable OneDrive, then that must be the culprit there. I know it might not be ideal, but you can try disabling OneDrive when you need to check for the files' thumbnails, and enable it after you're done. I'll leave this discussion open, so other users can suggest…

Hey @"3zero2" & @"endnoter"! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Thanks!

Hi @"Manu8765", welcome to our Community! Can you clarify if you used the website, or the desktop app previously to upload content? Also, how did you interrupt the process? In regards to your second question, did I understand correctly that you want to move your D:/folder 1/documents/ path inside Dropbox? Or do you wish…

Hey both, could you send me your ticket number references, so I can locate them on my end? 

Hey everyone! If you're still having the same issue, reply back to let me know and I'll open a ticket number on my end for you. Thanks!

Hey @"eastpaw", thanks for posting here! Which Dropbox version do you use on your mobile? Have you taken a look into this Help Center article, that explains how you can set your Office app as the default app for opening files? As for your "open with" request, is it still missing from all of your files? Can you send me some…

Hey @"superfly1", how are you today? Are you uploading files using a File Request? Also, does this happen with all of your files, or just some of them? Any screenshots will be helpful. Keep me posted!

Hey @"LFPuntel", welcome to our Community! You can see your app's syncing status, by following these steps. Also, if you click the Dropbox icon, the pop-up window should let you know more in regards to the files syncing there. I hope this clarifies. 

Hey @"fftempest", it might sound trivial, but have you tried restarting your device recently? 

Hey @"alessiacosio", can you try to follow the folder or files, using these steps? Let's see if that's going to make any difference. What about your app's notifications? Have you made sure they're enabled?

Hey @"TRBPO", sorry to jump in here! You mentioned that you've tried multiple browsers, and the behavior is the same on all of them. Have you tried an incognito mode on any of them? 

Hey @"TomJ2433", you mentioned that some of these files have been shared with you. Is there any chance that someone accidentally renamed the content, and removed the file extensions? Can you send me a screenshot of an example file name, and the error you get on your end? 

Hey @"mk9y", can you let me know your app's syncing status while we speak? When you visit your Events page, do you see any deletions happening there?

Hey @"fftempest", let's jump right into this! Odd behavior indeed. Which version of the Dropbox app do you have installed on the device currently? Keep me posted!

Hey @"Sonotka", I'm here to help! When you visit your account's plan page online, what do you see there? Is it possible that you've enabled any Backups? Let me know more!

Hi @"AL08", welcome to our Community! Would you be able to send me a screenshot of how your files look after you scan them? Also, which Dropbox version do you have installed on your mobile? Keep me posted, and we'll take it from there. 

Hi @"Frostinite", thanks for writing back to me, and informing me of this. You're correct, and I'd be more than happy to continue looking into this for you, if you want. Provided that you have an active ticket number, have you responded back to it? Feel free to send me the number here too if you wish to continue…

Hey @"alessiacosio", if they visit the shared content that you're working together on the website, can they see the comment they created there? Are you the owner of the shared folder? If so, have you tried removing the member, then adding them back? Also, when you say 'public photos' can you let me know more? Are you…

Hey @"trongo", how are you today? You can change a file online, such as change the name, or even edit it if you're using an integration such as Microsoft Office. Of course, if someone is using the app, they can update or edit their files there too. I hope this clarifies, let me know if you have any questions!

Hey everyone, how are you today? I went through your comments, and I am here to help as much as possible. You mentioned that you've contacted our Support team, right? If so, would you be able to provide your ticket numbers, just so I can have an idea of all the troubleshooting steps you've followed? Thanks, keep me updated!

Hey @"mtb1", welcome to our Community! You can always use a supported web browser, to access your files that way. You can download, and upload any files or update your content there. I hope this clarifies.

Hey @"janak1", thanks for the error! The error you are encountering is a temporary one and should be fixed by a simple restart of the Dropbox desktop app. Can you follow these steps? -If Dropbox is still running: -Stop Dropbox by clicking on the Dropbox icon in the menu bar. -Click on your profile picture or initials.…

Hi @"paulhoepner", awesome, thanks for that! Don't worry, I have passed my comments to your ticket number, for the agent to see. If you have any additional info, comments or questions, feel free to respond back to the ticket. Thank you!

Hey @"merlin-eng", feel free to send me some screenshots of what you described too. It'd be helpful to have a visual of this. Thanks!

Hi @"belay", how are you today? Can you let me know more in regards to your app's syncing status, and version? How long is it stuck like that? Keep me posted, and we'll take it from there. 

Hey @"lmerz", I hope you're doing well! Feel free to also have a look into this thread. I believe it'll help. If you have any questions, I am here. I hope that clarifies. 

Hey @"PierreL1", how are you today? What is the app's syncing status at the moment? Can you also send me a couple of screenshots of what you described above, in regards to your Selective sync settings? Thanks a bunch!