Megan Dropbox Community Moderator

Hey @"debmahtab", I hope you're doing well! I just reached out to you via email, I'll be happy to see you there. Cheers!

Hey @"johnyjohnson", glad to see everything is back on track, and well done on your troubleshooting skills! If you need anything else, just give me a shout.

Hey there, @"carlodr", how are you today? Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion? If you haven't already, please check out this article to see if any of the info there helps. Let me know what you find!

Hi @"naima", I'd be more than happy to help! Can you try disconnecting Zoom from your Dropbox account, and then connecting it again? Here are the steps. Let me know of the results!

Hey @"BrateVeliki", I hope you're doing well! No worries, I am here to help! I just sent you an email, in order for us to have a closer look into this. Thanks!

Hey @"Peter1944", sorry to jump in here! You mentioned that your existing upgrade will end on 22/11/2022. Are you certain your account was upgraded? Can you try using our self-serve look-up tool, to see where the charge is coming from? That'll help us rule out any other Dropbox accounts, before you upgrade your current…

Hi @"Manu8765", there's no way to resume the upload, using the website unless you start it anew. Of course, you can always use the app to sync content to the web, which will let you know if any files have the same name, and allow you to skip these. As for your structure inside your Dropbox folder on your device, you can…

Hi @"Szajba", welcome to our Community! Unfortunately, even if you upgrade, you still wouldn't be able to restore content that was deleted more than 30 days ago, since the recovery of deleted files isn't retroactive. I hope this clarifies. 

Hey @"Здравко", I hope you're doing well! I'd be more than happy to send you an email, in order for us to have a closer look into this, and provide any further info or help that you may need. Would that be okay? Keep me posted!

Hey @"yegnal", I hope you're doing well! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments since your comments on the matter have been quite helpful. Thanks a lot!

I'd be happy to send you an email, in order for us to look into this @"Michael_Steinhofer". Should I go ahead? 

Awesome news, Paul! If you need anything else, you know where to find me! 😊

Hey @"radlyeel", have you checked to see if you have any anti-virus or other security applications running, that could be preventing the installation? Try disabling them temporarily while you install our app, and be sure to check your router for anything that could be blocking it as well. Also, if you check your…

Hey everyone! You should all check your inbox, I've reached out internally about this, and I'd be happy to continue troubleshooting there. Thanks!

Hey @"natachajay", I hope you're doing well! Do you have an open ticket with our Support team, by any chance? Are you still experiencing the same issue? Keep me posted!

Hey @"Paul van Kessel", sorry to hear about that! Do you also try to upgrade your Dropbox account, as the OP mentioned? Could you let me know more, in regards to the steps you've followed? Thanks a bunch!

Hey @"thinkfirstheniI", welcome to our Community! Keep in mind that if you want your files to sync with Dropbox, they'd need to be within the Dropbox folder. You can then host the desired paths in the local Dropbox folder and create shortcuts/links in the other locations to point back there. Just know that, shortcuts or…

Hey @"Yannic_Belgium_Europe", welcome to our Community! Currently the ability to store files on our European infrastructure is available only to European Dropbox team, Enterprise, and Education customers with 10+ licences, who purchased a yearly subscription using a manual invoice billing method. In regards to your…

Hey @"radlyeel", I'd be happy to help! It might sound trivial, but have you tried to reboot your device? After that, can you try to run the installer again? Let me know if you get any specific errors too. Keep me posted! 

Hey @"VisDom", since you mentioned that the slow upload speed was apparent on both the devices, is it possible that your Dropbox account has more than 300K files, which would be the soft limit of our app? 

Glad to see everything is back on track, @"TRBPO"! If you need anything else, we'll be one post away. Cheers! 😎

Hey @"Anwick" & @"BlackArtAudio", how are you today? Do you maybe have an existing, open ticket with our Support? If not, shall I reach out to you there? Thanks!

Hi @"jkyr" & @"gussy1", can you still check if you're facing any issues on your end? If so, in which browser? 

Hi @"merlin-eng", amazing ****** on the screenshots, thanks for that. Since you can see the GPS info when you right click, and then make the files available offline I would suggest that you stick with that course of action for now. This could be closely related to another similar thread, that you can find here. If you need…

Hey @"Martin R.19", I hope you're doing well! You had some very interesting, and on point questions there. As long as your app is up to date, the migration will be as seamless as possible. You don't need to follow any particular process on your end, or move the folder beforehand since our app will take care of everything.…

Hey @"JavierRayon89", it seems the link works for now. Doesn't it work on your end? If it doesn't, have you tried an incognito tab on your browser? Let me know more!

Awesome news @"ebrookenorthrip", if you need anything else, let us know! Cheers!

Hey @"Quangkhai", thank you for the ticket number! I was able to locate it on our system, and I can see that it's being worked on. If you have any additional info, feel free to let the agent working on your case know. I hope this helps! 

Hey @"eastpaw", amazing ****** on the added info! These screenshots describe the situation on your mobile. You also mentioned you're having a problem with the website too, right? What do you see when you try to open the files there?

Hey @"AnnWood", I'd be happy to help! Do you get a specific error when trying to open your files using the website, or the mobile app? Are you able to locate your files there? Feel free to send me any screenshots you might have, showing the error message. Also, let me know if this happens with all of your file types. Keep…