Megan Dropbox Community Moderator

Hi @"BB27", as you understand, and for security reasons we can't publicly share your email here. Also, you should be able to submit a request, using this page: https://www.dropbox.com/support/billing-issues from an incognito tab on your browser, without signing into your account, just by providing the necessary billing…

Hi @"danielstarrason", sorry to jump in here! Just keep in mind that this feature only supports external drives with filesystem type APFS or HFS+ for Macs. There's no chance the drives are formatted differently, right? Also, can you check for a .dbxignore and .dropbox.device, which are in the root folder of your external…

Hi anonymous, have you tried turning off the feature, and turning it back on? 

Hey guys, I hope you're doing well! Would it be okay for me to reach out via email, in order to have a closer look into this? Let me know! 

Hi @"M_Louis", how are you today? I would suggest that you either pause sync/or quit our app temporarily, when working on those files. Once you're done with your edits, you can resume. With another third-party app closely linked to your Dropbox folder, it would make sense to have this inconsistency. Let me know if you need…

Hi @"Sawyer1971", is it possible that you have two Dropbox accounts, and that you opened a new account by mistake? 

Hi @"cwsteini", sorry to hear about that! You mentioned that you've reached out to our Support about this. Can you send me your ticket number, so I can locate it on our system too? Keep me posted!

Hey @"IanG1", that sounds like a good plan indeed. 😊

Hi @"Vialb2", how are you today? I just sent you an email about this. Respond back to me, and we'll take it from there. Thanks!

Hey @"SPZero", keep in mind that I can't see the screenshot on my end. Are you sure that you attached it back to me? Do you see any errors on your end when trying to open the app?

Hey guys, I just sent you both an email. Feel free to respond back to me, and we'll take it from there. 

Hi @"cheersounds", thanks for taking the time to post in our Community! I merged your post under this thread, where others have also posted in regards to what you mentioned. Feel free to have a look at Walter's response right here, and let me know if you have any questions. Thanks!

Hi @"BanBrosAu", I hope you're doing well! Have you checked if the charges are for the same Dropbox account? Also, would you like to cancel your Dropbox related charge, or Apple one? If it's the latter, you'd need to contact Apple, and ask them for assistance. Let me know more!

Hi @"llayen0314", could you send me a screenshot of the error you mentioned? 

Hi @"mbonilla", I'd be happy to help! I just sent you an email, and I'd be more than happy to do what I can, in order to help you. If you need anything else, let me know. 

Hi anonymous, welcome to our Community! Just to confirm, are you following the steps mentioned in this Help Center article? Let me know more!

Hi @"gostnort", welcome t o our Community! Have you also tried rebooting your device? If I were you, I'd also try an advanced re-install. Let me know of the results!

Hi @"ZachL28", I'd be happy to answer this one for you! With a Dropbox Business account, you can send up to 100GB of files with our File Transfers. Also, I'm happy to let you know that transfers do not take up your account's bandwidth. I hope this clarifies.

Hi @"SL10", welcome to our Community! Have you ensured that no-reply@dropbox.com is not blocked? You can also add no-reply@dropbox.com to your address book and request another email, have you tried that? Keep me posted!

Hey there, @"elegantwi", let's jump right into this! Did you use the app or website to share your folders? Are you able to see the folders in your Dropbox account online? Also, feel free to let me know the app's exact syncing status. Let me know more, and we'll take it from there.

Hi @"Carl E.", sorry to hear about that! Could you let me know the app's exact status and version as shown in your menu bar? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Let me know what you find. 

Hi @"VJSC Staff", I'd be more than happy to help! Does this happen to all of our platforms, when you try to sign into your account? Can you send me a screenshot of the error you see too? Keep me posted!

Hi @"New_member", would it be okay for me to reach out via email, in order for us to have a closer look into this together? 

Hey there, @"VictorLu", how are you today? I just sent you an email, in order for us to look into this closely. Respond back to me, and we'll take it from there. Thank you!

Hi @"PIDY8869" & @"gobbler", I hope you're doing well! There's not an immediate way for you to hide your Dropbox folder, or as @"gobbler" said to put a password to the folder. You could use different users, and put a password to the device's users. However, what you can use as an alternative, would be our selective sync…

Hi @"New_member", let's jump right into this! When was the last time you accessed your Dropbox account? Have you tried the steps mentioned in this Help Center article? Let me know more, and we'll take it from there. 

Hey @"mllesourire", welcome to Dropbox & sorry to hear about your missing content. Assuming that there wasn’t an underlying syncing or connectivity issue, you can keep an eye out in the file’s activity by looking at the file Version History. That way, you can locate when the edits were made & whether everything has been…

Hi @"Sawyer1971", can you clarify when was the last time you saw your files online? Also, did you use the app to sync the files, the mobile app or the website, in order to upload them? 

Hi @"Elli732", you mentioned that the app wasn't installed to your laptop, when you deleted the folder. Did you remove the app from the device long ago? In any case, it seems that the app wasn't actively syncing this folder to your account. Provided that it was, you would be able to see any changes (additions, or…

Hey @"cinnil", just sent you an email! I'll see you there. Cheers!