Megan Dropbox Community Moderator

Any time @"Pvanderv"! Give me a shout if you need anything else! 😊

Awesome ****** on the screenshots @"AlBal"! Can I send you an email, in order for us to have a closer look into this?

Hi @"YeeM", can you also send me a few screenshots of your mobile's settings, and how Dropbox looks there, in regards to the Documents and data? 

Hi @"FritzMiller", let's jump right into this! In regards to your Photoshop issue, I'm afraid I wouldn't have the expertise to give you an answer as to why this might be happening. We can, however focus on your Computer Backup and see what we can do about that. I can see that you also tried disabling the feature using the…

Hi @"yendrrek", I hope you're doing well! Can you let me know more in regards to your issue? Do you have a problem installing the app, or maybe connecting? In any case, any added info is more than welcome. Thanks a bunch!

Hi @"Jayklmnop", I hope you're doing well! What is the app's syncing status right now? Also, feel free to let me know the Dropbox version that you have installed on your device. Let me know more, and we'll take it from there. 

Hi @"Pvanderv", happy December 1st! I just merged your post into a thread, where the OP explained a similar issue. Would you mind following the troubleshooting steps mentioned throughout the thread? Keep me posted on the results!

Hi @"FerON", let's jump right into this! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Thanks!

Hi anonymous, I just sent you an email, in order for us to have a closer look into this! Cheers!

Hi @"belorecu" & @"moske86", I'd be happy to help! Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account? What about any active Backups? Let me know more!

Hi @"hmaskell", sorry to jump in here! Do you have any linked devices to your old Dropbox account at the moment? Also, would it be possible to make the alias email address, into a standalone one?

Hi @"TownerLaw", sorry to hear about that! In your initial message, you mentioned that you were able to submit a request for assistance. Do you happen to have a ticket number reference, so I can locate it on my end? Also, have you tried this form, from an incognito tab on your browser, while you're signed out of any…

Hi @"YeeM", happy Wednesday! Have you followed all the available troubleshooting steps mentioned throughout this thread? Can you let me know the app version, and OS you're using? Let me know more!

Hi @"JohnWenderlich", welcome to our Community! Just to make sure I understand exactly what you're seeing, can you send me a screenshot of how it looks on your end? Also, is it possible that you changed your zoom levels on your browser? Let me know, and we'll take it from there. 

Hi @"rob_moore monthly", sorry to hear about that! Can you please send me a screenshot of the error message that you see, when you try to sign into your Dropbox account, in order for me to have visual too? Keep me posted!

Hi @"josesoaresferreira", sorry to hear about that! When you say you disconnected Dropbox, do you mean that you uninstalled the app? Did you use our Computer backup feature, by any chance? Also, if I were you, I'd check both deleted files page, and events page for any missing content. Let me know what you find there.

Hi @"Bdenio", I hope you're doing well! Could you send me a couple of screenshots, showing how some example files are previewed for you? It'll help me with the visual too. Let me know!

Hi @"PTB_9", welcome to our Community! Have you enabled your screenshots to be saved to Dropbox automatically, as mentioned here? What is the version of the app that you have installed on your device? Let me know more, and we'll take it from there. 

Hi @"spacefield", do you see any error messages when you try to sign into your Dropbox account? I am asking, because usually Dropbox deletes inactive accounts, and you mentioned that the last time you accessed the account was back in 2017. If there's no activity on your Dropbox account for an extended period of time, we…

Hi @"Mace68", out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? If so, does it display the same message? 

Hi @"Alsaboori", can you send me a screenshot, please? Also, have you gotten any emails confirming the upgrade? 

Hi @"JohnGoodwillie", welcome to our Community! Is it possible that your app is linked on a different Dropbox account, using a different email address, than the one you received the email to? Keep me posted, and we'll take it from there. 

Hey @"weesie46", no problem! If you need anything else, I'll be one post away!

Hi @"danielstarrason", it depends on the format they use. Usually, Mac OS extended drives use the Mac format HFS+, isn't that the case for your drives? 

Hi @"Hueme", let's jump right into this! In regards to your trash, can you let me know if you get any errors? Also, are you trying to empty your trash from Dropbox related files? As for your app, can you let me know more, since I am not sure I understood the precise issue? Is the app stuck syncing content? If so, what is…

Hi @"TS83", I'd be happy to answer this one for you! In regards to your first answer, the short answer is yes, your files will be safe. Here is a relevant Help Center article, that might help you. Now in regards to your second question: if you're using our desktop app, you'd need enough ****** drive space, in order to move…

Hey @"weesie46", if the account was downgraded, upgrading it through our plans page was the best way to go about it. It sounds like everything is back on track now, right? 

Hi @"blotti", I just sent you an email. I'll see you there. Cheers!

Hi @"Alsaboori", welcome to our Community! Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned? Can you send me a screenshot? Keep me posted, and we'll take it from there!

Hi @"natangberuq", if you don’t mind, I’d like to open a ticket and see what’s happening. Let me know if that’s OK, and I’ll get things started for you!