Megan Dropbox Community Moderator

Hi all, happy Tuesday! I hope you're doing well. For anyone facing this issue, would it be okay if I reach out to you internally, in order for us to have a closer look into this? Let me know! 

Hi @"MarcusP73", thanks for your speedy response! Can you let me know the exact path of the .dropbox_bi. folder? Any screenshots are welcome! Also, could you right click that folder and then Get Info to see the full size on disk? Now as for the external hard drives, you earlier mentioned that you wish to disable that…

Hi @"JT Ow", welcome to our Community! I just sent you an email. Feel free to have a look and respond back to me as soon as possible. Thanks a bunch! 

Hi @"likehu", does this happen on the web, and our apps too? Could you send me a screenshot too? 

Hi @"Done", I'd be more than happy to help! Since you contacted Apple, and under your subscriptions in the app store, the trial shows as cancelled, you have nothing to worry about. The changes will reflect on your Dropbox account, once the account is no longer part of the trial, and that would be on February 11th. I hope…

Hi @"likehu", how are you today? Is your Dropbox account also in Chinese, or not? You can check your account's settings for this. Do you see the name displaying in Chinese all over our platforms, such as mobile, web and desktop app? Feel free to also send me a screenshot, so I can have visual of this. Thanks a bunch! 

Hi @"RagnheidurB", how are you today? Welcome to our Community! Is there any chance you have two Dropbox accounts under different email addresses and you’re currently signed in to the wrong account? Also, did you upgrade your Dropbox account directly via our website or the App Store/Play Store instead? Keep me posted.

Hi @"MarcusP73", let's jump right into this! Could you clarify the app's syncing status as we speak? As for your .dropbox_bi, is this where your external drive content are syncing to? If you access your Backup page, what do you see there? Feel free to send me a few screenshots, so I can have visual too. Keep me posted, and…

Hi @"deckard", I apologize for the delay! It seems this is expected due to recent changes. If you need to change permissions, you can see more about this here. I hope this clarifies. 

Hi @"JimFuoco", just sent you an email, I'll see you there. Cheers! 

Hi @"Ninja_moon3", I hope you're doing well! It seems you're trying to download a shared link. Due to the size, it wouldn't allow you to download it, since it's larger than 20GB. You can click on the "Save to my Dropbox" option instead, to add a copy of the files to your Dropbox account. The files in the link will be added…

Hi @"stmagh1990", no worries! Could I send you an email, in order for us to have a closer look into this? 

Hi @"DiMarco", you can click the Dropbox icon in your menu bar in the top right corner of your screen. Then click your avatar (profile picture or initials) in the upper-right corner and then click Preferences. Can you verify that the box next to "Start Dropbox on system startup" is unchecked? 

Hi @"simonlloyd", welcome to our Community! Could you let me know more about this? What happens when you try to open Dropbox? Do you notice an error when trying to open your app? If so, feel free to attach it to your next response. Keep me posted, and we'll take it from there. 

Hi @"EmanueleSAMI", how are you today? Could you let me know what your Backup page reports? Do you have any active backups there? Also, what about your plan page? Keep me posted, and we'll take it from there!

Hi @"Tom R.5", let's jump right into this! Keep in mind, that when you use the Computer backup feature, that creates a Backup with the name of each device, that syncs online. You should be able to see your Backups from other devices synced locally, however it would be a separate folder, inside your Dropbox folder, not…

Hi @"j0r0b0", how are you today? Did they ask you to submit content using a File Request, or using a different way, such as a shared link, or a shared folder? You can't change the name of the file after you submit it in a File Request. But have you tried renaming the file locally on your mobile, before uploading it? Let me…

Hi @"kbarkholz", let's jump right into this! Could you try the steps Walter has provided here, and let me know how this works out for you? Keep me posted, and we'll take it from there! 

Hi @"tchibace", I hope you're doing well! Could I send you an email, in order for us to have a closer look into this? Keep me posted! 

Hi @"Natalie Swan" & @"gotstuckrecord", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? Thank you! 

Hi @"Sergiolopezfineart", which OS do you currently use? Also, I would like for you to locate your Dropbox icon, next to your WiFi and hover your mouse there. You should be able to see the version of the app there. Can you check, and let me know? 

Hey there, @"doctormacc", happy Friday! Could you send me a screenshot, in order for me to have a visual of this? Are you referring to the online-only grey, cloud icon as shown in this Help Center article? Keep me posted! 

Hi @"b_in_vt", thank you for clarifying! It seems that you were utilizing our Backup feature on your old device. All you'd need to do would be to enable it again for your Downloads folder on your new device, and you should be set. Can you give it a go? 

Hi @"Dave in SD", thanks for posting here! When you try to respond back to me, you should have a little camera-like icon. If you click on this, you should be given the ability to attach your screenshots. Can you try this? Thanks a bunch!

Hi @"agilmore", welcome to our Community! How long has this been happening for? Are you able to share any content in your Dropbox account? It sounds like your sharing abilities have been temporarily banned. Could you check your email address, for any Dropbox related emails there? Let me know more!

Hi @"JPerry", how are you today? We don't have a way to turn off notifications for the entire team right now. As a workaround, each individual user on the team can turn off their own notifications. Would you mind clarifying what type of notifications you're talking about, so I could maybe give you some workarounds, if…

Hi @"dominic k.2", happy February 2nd! Can you try out the steps my colleague provided here, and let me know if this worked out for you? In case this made no difference, feel free to send me a couple of screenshots, demonstrating what you see on your end. Keep me posted! 

Hi @"nileod", overall I can't tell you that aliases are Dropbox friendly, or supported. You can definitely continue on the same route that you are already doing, since it sounds like the way to go. However, from the Dropbox-related perspective, there are no specific steps, that I could give you in order to help with this.…

Hi @"ajw1100", I'll be happy to give you an example. If you have a file that's 2GB, and you delete it from your Dropbox account, then the account is automatically empty, provided that you have a Basic account with 2GB of quota. However, there's no need to permanently delete that same file. Since it's already been deleted,…

Hi @"Mona_Protea", thanks for posting here! Could you send me a couple of screenshots demonstrating what you see on your end, when trying to search for files? Keep me posted, and we'll take it form there.