Megan Dropbox Community Moderator

Hi @"Jo67", thank you for the screenshot! Is it possible that the payment method you're trying to use now, is in a different currency than the one she used to purchase the plan? In any case, I'd suggest that you contact our Support team directly, since they'd have account-specific info that's needed in this case, in order…

Hi @"Центр я.", can you try to share the file with him using these steps? You can also give him edit access that way. If he enters your account, it'd make sense that the account's info would be registered to your own country, unless he changes it. 

Hey there, @"Galen1913", I hope you're doing well! Can you send me a screenshot of what you see on your end, when this happens? Keep me posted! 

Hi @"alckc", have you tried submitting a support request, using this page? Just make sure you're using an incognito tab on your browser, and you're not signed into your Dropbox account. 

Hi Sacha, thanks for the added info, much appreciated! Does this happen on a specific browser? Have you tried a different one? 

Hi @"Dagmar3", out of curiosity, do you use cellular or WiFi data when scanning a document? Can you switch, and let me know if you see any difference? If not, feel free to send me a screenshot of the scanned document, and how it looks on your end, once uploaded. 

Hi @"Terry Ferguson", how are you today? Computers sync directly with the Dropbox website, not with each other. To find where the problem lies, start by checking each computer you use to access Dropbox. Can you check the syncing status on each of your devices? You might also want to have a look at this Help Center article.…

Hi @"Jo67", how are you today? Can you send me a screenshot of the error message you get? Also, are you a team admin of the Business plan that you're trying to add the member to? Let me know more! 

Hi @"Центр я.", let's look right into this! In regards to the first question, about the language of your Dropbox account, I believe that you would need to manually change it from the account settings. As for the Excel file, have you shared it with the person you're referring to? Or does he enter your account, in order to…

Hi @"hgz", can you also attach a screenshot of the app's syncing status, please? 

Hi @"PTB_9", can we try one more thing? If you take a normal full screenshot (you can do this by pressing cmd+shft+3), do you still notice the same behavior? 

Hi @"Bort", thanks for taking the time to post here. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments, so we can continue to grow. If you need anything else, let me know. 

Hi @"jogreenw", how are you today? Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments, if you need anything else let me know!

Excellent ****** with the screenshots @"MirandaP"! That's odd. Which version of our app do you use on your end? Also, I know that'll sound trivial, but have you tried re-starting your device at all?

Hi @"HAK3", you mentioned that you've reported this to our Support team. Can I ask if you have a ticket number reference, that I can have a look at? Also, @"Edouardd", feel free to let me know the app's version, and syncing status. Thank you both!

Hi @"fhussar", you mentioned that your drive opens with Dropbox listed on the sidebar. Can you send me a couple of screenshots, demonstrating what you described? 

Hi @"MarkofLA", if you change the files and make them available online-only, does the thumbnail icon of these .PDF files, change? Have you tried uninstalling, then re-installing the app on the device that's facing this?

Hi @"procopcfc", I just sent you an email, in order for us to have a closer look into this. Cheers!

Hi @"SamPT", have you tried to respond back to the ticket? You should be able to continue troubleshooting, with the agent that's working on your case. 

Hi @"3x3x3", how are you today? Can you walk me through the steps you follow on your end when this happens? Also, which Dropbox version are you using on your iPad? Also, is this screenshot from your iPad's Files app? Keep me posted!

Hi @"aanna_o", I'd be happy to help! Have you checked, to make sure that there are no typos in the email address? Also, have you tried adding "no-reply@dropbox.com" to your email contacts, and followed these steps to reset your password? Keep me posted, and we'll take it from there. 

Hi @"Senya", I'd be more than happy to help! First and foremost, can you check your account's plan page, and see how much storage you're using? Is it possible that you're using way beyond your base quota? Also, it might sound trivial, but have you completed all of the steps mentioned in the email? Let me know more!

Hi @"Gika", let's try one more thing. Can you try to move an example file that this is happening to; out of your Dropbox folder, and back in? Then check if you notice the same behavior afterwards. 

Hi @"jpeterka", keep in mind that you can see the thumbnail preview on your computer as normal, most likely because it's the OS that's generating the preview, and not directly Dropbox. As for the web, can you try a different browser too, just to see if you get the same results there? Also, can you clarify if you can open…

Hi @"hgz", sorry to jump in here! Can you access your account settings, and turn Early releases off? After that, install one of the stable builds of the Dropbox application, and let me know if the behavior remains the same. 

Hi @"patrickmudek", welcome to our Community! I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. Thanks!

Hey Rob, I just sent you an email. Cheers!

Hi @"rob_moore monthly", would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Any time @"FLYONTHEWALL"! Glad to see it worked, and the file is now uploaded. If you need anything else, just let me know. 

Amazing, @"FLYONTHEWALL"! Let us know of the results!