Megan Dropbox Community Moderator

Hi @"Visual Rhythm", how are you today? Do you use a Mac or a Windows device? Also, what do you see when you open your app's preferences, under the Sync tab? Is the option enabled there? Let me know more, and we'll take it from there!

Hi @"Bruce Peck", let's jump right into this! What does your Backup page report? Is the Backup processing there, or can you disable it? Keep me posted! 

Hi @"MeganLittle", how are you today? Is it possible that you upgraded a different account than the one you're looking at? Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one? Feel free to also let me know your ticket number, in…

Hi @"Oaks", welcome to our Community! Let's cut to the chase. There is no way to achieve all 3 of the points you pointed out. Shared folders work exactly like you mentioned, by occupying space both on the sender's and the recipient's Dropbox account. The alternative for that, would be a shared link however you'd need to…

Hi @"irenesf", happy Monday, thanks for posting here! In regards to the divider on the website, at the moment there's no way to adjust that. I will pass on your comments to the relevant departments so that we can further improve. Now onto the desktop app. Do you see your small, Dropbox related icon next to your WiFi icon;…

Hi @"ronlw", how are you today? Does this happen inside your Dropbox folder specifically, or generally on your device? I suggest that you restart your device, and see what happens. Keep in mind that you might have changed the settings, and hidden it, however in this case and even though I'd love to guide you, it's…

Hi @"Maryie", happy Monday! Do you see the message that asks you if you want to keep a copy of the file; on all of your file types, or a specific one? Also, does this happen with your Dropbox contents specifically or with files outside of your Dropbox folder too? Feel free to share with me the app's version that you're…

Hi there @"Lindsay Mollenhauer", thanks for using Dropbox and welcome to our Community! Could you please let me know what is your account's plan tab reporting regarding your quota? Thanks! 

Hi @"ppan", happy Monday, I hope you're doing well! Interesting. Is your Dropbox desktop app open and running? If so, what is the syncing status as we speak? Please, feel free to also send me a screenshot of the error you get on your end, so I can have visual too. Let me know more, and we'll take it from there. 

Hi @"sdonell", welcome to our Community! You mentioned that all of your Dropbox content appears blurry, however you didn't clarify the platform you're using to preview the files. Are you online, on the mobile or desktop app? If I were you, I'd also try to download a file locally, just to see if the resolution and quality…

Hi @"SirLothar", I'd be happy to help! Where are you when you try to locate your Paper files: on the paper.dropbox.com site, or when you visit dropbox.com? Any screenshots will be helpful, so I can have visual. Keep me posted!

Hi @"jb43", happy Monday! In your post, you mentioned that you've tried to edit both .docx files, and .txt too. You're right, at the moment Dropbox doesn't have a built-in .txt file editor. Now, the dropdown options that you have when you try to click on "Open in" depend on the kind of file you’re trying to open. If the…

Hi @"JulieBee", sorry I missed that second screenshot! In this case, let's check why your storage is reporting as full. Is it possible that you used to have Backups enabled at some point? If so, do you see any content there when following the below link: https://www.dropbox.com/backups/PC ?

Hi @"megfrieden", how are you today? Could you try to follow the steps Walter provided here, and let me know if this helps? Keep me posted! 

Hi @"jotemel", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Could you clarify the Dropbox version that you have installed on your device? Feel free to have a look at what others have suggested, and all the…

Hi @"Scanlon44", you can also double check your content locally with your files online, just to make sure that all the files are updated, and the edits, and changes are synced there. 

Hi @"beastie", let's jump right into this! You mentioned that you see a Windows notification for the Dropbox update, so most likely that wouldn't be a scam. Have you tried to restart your device? If you have, and nothing worked, could you also send me a screenshot of the pop-up message that you see on your end, so I can…

Hi @"JulieBee", happy Friday! Based on what you mentioned about the link, and the ability it gave you to add it to your Dropbox account, it sounds like you just received a shared folder invite. Keep in mind, that shared folders take up space on both the sender's, and the recipient's account. Therefore, you're redirected to…

Hi @"iszpilczak", I just sent you an email. Respond back to me, and we'll take it from there! 

Hi @"iszpilczak", welcome to our Community! I'd be more than happy to help you locate this charge. Can I possibly send you an email to your Community-linked email address, in order for us to have a closer look into this? Let me know! 

Hi @"Scanlon44", do you have any folders/files waiting to sync online from your local Dropbox folder? If not, could you then try an advanced re-install, and let me know of the results? 

Hi @"Tfrancis1"! Awesome news to know that you managed to resolve this with our Support. If you need anything else, I'm always here! 

Hi @"MarcusP73", I just sent you an email. Feel free to respond back to me, as soon as possible. 

Hi @"BillyG", I hope you're doing well! In the Help Center article that Rich provided above, you can follow the steps mentioned there, in order for you to manage Backups, and check who has the feature enabled or disabled on their end. You'd need to go through that info, and gather the names of the members that currently…

Hi @"BP6", welcome to our Community! Can I send you an email, in order for us to have a closer look into this? Let me know more!

That's what I like to hear (or read in our case) @"Kang1943"! Amazing news. If you need anything else, don't hesitate to reach out to me. 

Hi @"MarcusP73", can I possibly send you an email, in order for us to have a closer look into this?

Hello all! We are currently exploring ways to allow users to access the Upload button at any time. In the meantime, would you mind if i reached out to your email to look into this further? Keep me posted!

Hi @"Kang1943", welcome to our Community! Could you try to sign out of the app, then back in? Just make sure you have a backup of the content that hasn't yet been synced to your Dropbox account online, just in case. Keep me posted on the results! 

Hi all, happy Tuesday! I hope you're doing well. For anyone facing this issue, would it be okay if I reach out to you internally, in order for us to have a closer look into this? Let me know