Megan Dropbox Community Moderator

Hi @"Bill007", in any case this seems to be related to how you tag content in your device. Therefore it would be related to the OS, and how it handles those tags, and files. Are you able to tag the content using our website? 

Ciao @"opaarchitettura", sei sicuro di non utilizzare un percorso file lungo, e che sia lungo meno di 260? Puoi dare un'occhiata a questo thread e all'articolo del Centro assistenza pertinente. -- Hi @"opaarchitettura", are you certain that you don't use a long file path, and that it's less than 260 long? You can have a…

Hi @"MrTacoPants", I hope you're doing well! We are still finalizing the pricing and packaging and will share more information as soon as possible. Thank you for your patience! 

Hi @"RF20", sorry to hear about that, and let's have a closer look! Have you tried all the troubleshooting steps mentioned throughout this thread? If yes, then would it be okay for me to reach out to you internally, in order for us to have a closer look into it? Keep me posted!

Hi @"Quiksylver", thank you for your patience! It seems the feature hasn't been enabled indeed. Now, did you have any progress with your app's syncing status? Also, when you visit your account's plan right here, what do you see in terms of your space? 

Hi @"charrua4", is it possible that you have any device currently connected to your Dropbox account, such as a computer or mobile device?

Hi @"keg1", happy Tuesday! Just to make sure we're on the same page here: your options are to either backup your Dropbox folder and migrate it to the new device, or use the website? Or do you wish to simply copy over the folder using Carbon Copy Cloner backup? You mentioned that you would just sign in to the new device the…

Hi @"dlsmith2827", welcome to our Community! Is it possible that you have taken a look at what @"elsar" suggested here? If not, can you give it a go? I'll be waiting for updates!

Hey there, @"hcheramie", I hope you're doing well! Have you noticed this behavior on a specific browser, by any chance? If I were you, I'd also try a different browser, or an incognito mode on your current one. One more question: how large is the file you're trying to upload? Keep me posted!

Hi @"Mebius", happy Monday! I see. Can you also take a look into my colleague's response and troubleshooting about a similar problem here? 

Hi @"fasdb", happy Monday! I just sent you an email. Reply back to me, and we'll take it from there. Cheers!

Hi @"Ilia Gildin", happy Monday! Have you checked and performed the steps Walter provided above, in regards to either disable your Vault feature, or remove any unnecessary Vaults? Let me know more!

Ciao @"opaarchitettura", potresti inviarmi un paio di screenshot di questo comportamento quando succede? -- Hi @"opaarchitettura", could you send me a couple of screenshot of this behavior when it happens?

Hi there, @"ngiglietto76", how are you today? Can you try out what @"elsar" suggested here, and let me know if this worked out for you? Keep me posted!

Hi @"shellynyc", you can attach your screenshots, by clicking the little camera icon when you try to respond back to us. Also, you mentioned that you're trying to send the screenshots to Support. Could you share your ticket number reference with me, so I can locate it in the system? Thanks!

Hey there, @"Blackthorne", thanks for posting here! You can definitely use the new update with your desktop machine. This is an update to ensure that Dropbox continues working seamlessly on your device, so I would suggest that you follow through with it. It's always best to have both your OS and Dropbox app up-to-date,…

Hi @"JR4000", how are you today? How exactly did you move the Pictures folder, into your Dropbox folder? When you visit your app's preferences, and then your Backups tab, do you see the option to sync your Pictures to Dropbox? Keep me posted! 

Hi @"daveah", thanks for posting here! Interesting case there, and great troubleshooting on your end. Have you tried to use the camera uploads feature on the desktop app, by connecting your mobile with the computer, using a cable? Also, could you try sending me a couple of screenshots of all the points you mentioned in…

Hey there, @"upperkeysrotary", I'd be happy to help! In regards to uploading content, that can take place with a File Request. The people uploading content wouldn't need a Dropbox account, and they wouldn't be able to see who uploaded content to the request. Now onto the second part. Once the content has been uploaded to…

Hi @"kmbryant", happy Monday! If you open the Dropbox desktop application by clicking the icon, do you see any yellow messages that could be pending notifications? Let me know more! 

Hi there, @"Foppkn", happy Monday! Can you take a look at your account's plan page, and let me know what it reports? What about your Backup page? Keep me posted! 

Hi @"Ambercormier", welcome to our Community! Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from? If I were you, I'd give it a go. Keep me posted of any updates! 

Hi @"aanna_o", when you mention that the account has been disabled, can you let me know more? Do you see any errors in regards to this when trying to access the account? 

Hi @"Sebastian S.13", how are you today? Is it possible that you copied the folder to your desktop, instead of moving it there? Because that would explain why the folder on the desktop doesn't have the Dropbox logo on it. It's important to note that as part of the Dropbox for macOS update, the Dropbox folder must be…

Hi @"peterk", happy Friday! Could you clarify your mobile OS, and the Dropbox app version that you're using there? Thanks a bunch!

Hi @"brzoserr", have you also checked that the email address you're receiving these emails to, is the same one you use for your Dropbox account? Is it possible that you have two accounts, and the emails are referring to another account? 

Hi @"Bill007", thanks for the update! Can you go online and check the shared folder's permissions, to see if you have "editing" or "viewing" permissions? 

Hi @"BenjiM" & @"mstcl", I just sent both of you an email, in order for us to have a closer look into this. Cheers!

Hi @"brzoserr", can you clarify if it's coming from an official Dropbox domain this time too? Also, is the desktop app already installed on your device?

Hi @"MazzolaMj", happy Friday! Could you let me know which version of our app you have installed on your device? Also, any screenshots you have on your end, that show the issue you mentioned, are welcome. Keep me posted!