Megan Dropbox Community Moderator

Hi @"robn1", if I were you, I'd use this link in order to download the app from scratch. Can you give this one a go?

Hi @"MarissaW33", have you also tried an incognito tab on your browser, by any chance? Also, if you unstar an item, and then star it back, do you see it appearing in the Home Page, under ''Starred''? 

Hi @"tonyalt", I'd be happy to help! Do you have a rough idea, as to how many files are in this folder? If I were you, I'd also try to download the folder, using a different browser, so we can rule that one out. As for the content downloading as a zip folder, that makes sense, depending on the size of the folder, and…

Hi @"peter d.11", thanks for the ticket numbers! I can see that the second one is open, and running. I've passed my comments to the agent working on your case, and they should be with you soon. If you have any further info, don't hesitate to share it with them. If you need anything else, let me know! 

Hi @"MWilcox", before I answer your question, could you send me a few screenshots of what you described, in order for me to have a visual too? Although, I do think you're correct. 

Hi @"bagofchips", how are you today? Can you share your ticket number reference with me, in order to locate it on the system? Thank you!

Hi @"Tacitus24", thanks for the update! If the folder had no content in it, you did well for deleting it. In any case, keep an eye out, and let us know of any updates. 

Hey there, @"AlsubaieMohammed", welcome to our Community! Can you please check the exact sync status and version of the app for me? If you also click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything listed there? Let me know more, and we'll take it from there!

Hey @"xuser06", I hope you're doing well! Could you please clarify the exact OS of your device and the file-system and size of the external drive you're trying to backup? Also, what’s the app version of your desktop app, as well as its current syncing status? This will help me assist further. 

Hi @"RD photos", welcome to our Community! Can you walk me through the steps that you follow, in order for you to share links from Dropbox to Instagram? Also, when you say that you're not able to share, can you elaborate as to what happens now? Thanks a bunch!

Hi @"David125", how are you today? At the moment, there's not a default setting that allows you to change how shared links are created. You'd need to individually access them, and change the settings accordingly. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. If…

Hi @"MazzolaMj", I just sent you an ticket, in order for us to have a closer look into this. Thanks!

Hi @"DJohnsonPPI", at the moment you can't search using wildcards. However, you can always up-vote this relevant idea, that seems to fit your needs, based on what you described. I hope this helps!

Hi @"thehoarder22", I hope you're doing well! Have you tried to restore your browser to its default settings and disable any browser plugins? Also, if I were you, I'd try an incognito tab on Chrome, to see if the behavior remains the same. Can you give this one a go, and let me know? Thanks!

Glad you managed to find what's best for you @"keg1"! If you need anything else, I'll be one post away! 

Hi @"dlsmith2827", I just sent you an email! I'll see you there. Cheers!

Hi @"Quiksylver", is it possible that you have two accounts, and you're using your Basic account with your desktop app? If I were you, I'd firstly use our self-serve look-up tool, in order to locate the charge. If it's another one of your accounts, and email addresses that you have access to, you could then try to sign-in…

Hi @"lbh301", when you visit your Backup page, do you also see the feature being disabled there too? Could you also send me a few more screenshots of what you see on the device, as you described it in your initial post? 

Hi @"MWilcox", according to the Dropbox desktop application preferences, where is the current location of the Dropbox folder? I am assuming the C drive, right? Do the sync icons appear in the old or new location? Also, you mentioned that the process stopped while transferring files. It might sound trivial, but was the…

Hi @"HAL900O", thanks for the updates, and for your patience on this! I'll keep an eye out, for any updates that you might have. 

Hey @"dalw", I'd be more than happy to look into this! Can you clarify the Dropbox version that you're using on your end? Also, do you have any screenshots that could demonstrate what you described, in order for me to have a visual too? Keep me posted!

Hi @"PZ_01", I hope you're doing well! Based on what you described, it sounds like this is a third-party app issue. We'll definitely keep it in the back of our heads, however this isn't something that's stemming directly from Dropbox, therefore we can't provide a resolution to it. I'd suggest that you quit Dropbox when you…

Hi @"ARQPPZ", I hope you're doing well! There's not an actual way for you to mirror the file, so both versions are identically syncing, however there are some workarounds. You can always copy the file, and keep a different copy in the two different file paths. However, if you update one version, the other one wouldn't be…

Hi @"bgolden126", I just sent you an email! I'll be more than happy to continue troubleshooting with you there. Cheers!

Hi @"ramona8000", before I send you an email, is it possible that you have taken a look at what @"elsar" suggested here? If not, can you give it a go? I'll be waiting for updates!

Hi @"Podblast", I just sent you an email! I'll be more than happy to continue troubleshooting with you there. Cheers!

Hi @"RF20", I just sent you an email! I'll be more than happy to continue troubleshooting with you there. Cheers!

Hi @"EMS3", thanks for posting here! Can you try a more advanced reinstall of the Dropbox application, to see if that helps? Let me know and we'll go from there.

Hi @"charrua4", I'm afraid that without access to your email address, we wouldn't be able to do much. For security reasons, you'd need access to it, so the only way to go on about it, is to do what Jay suggested, and re-create the email. 

Hi @"Ambercormier", would it be okay for me to reach out via email, in order for us to have a closer look into this?