Megan Dropbox Community Moderator

Hi @"alexparker215", how are you today? What is the OS you use on your Mac right now? Keep me posted, and we'll take it from there! 

Hi @"AmineParis", welcome to our Community! You should be able to attach your screenshot back to me, by clicking the camera-like icon. If you don't see it, try accessing the Community via a computer, and see if you can do it that way.

Hi @"gigaday", you should have received the email that I sent you, on your Community-linked email address.

Hi @"JoyDasan", if you locate your Dropbox icon, next to your WiFi and hover your mouse there, it should give you the app's version. It would look something like this: 167.4.******. It's important to note, that based on the info you provided about what you see on the page, it seems that you're accessing your account…

Hi @"LJSB3", how are you today? Can I send you an email, in order for us to have a closer look into this? Thanks! 

Hi @"David H.78", can you try checking the info of this specific file on your Photos tab, but from a different browser? Do you get the same results? 

Hi @"gigaday", I just sent you an email, I'll see you there! 

Hi @"howlman" & @"Snsn", thanks for posting here! Are you manually uploading the file using the + sign into your mobile app, or using a different method? If so, can you clarify the steps that you follow? Also, could you send me a screenshot of the error you receive, in order for me to have visual too? Thanks a bunch!

Hi guys, happy Friday! I saw that some of you mentioned that this isn't resolved on your end. I will pass on your comments to the relevant departments so that we can further improve on this. Keep in mind that we are continuing to monitor any reports of PDF blurriness and actively working to resolve these issues. Thanks!

Hi @"stefansant", since the latest ticket number was closed by the system, I just sent you a new one. Reply back to me there, and we will proceed. 

Hi @"gigaday", can I send you an email in order for us to have a closer look into this? 

Hi @"Macnerdy", keep in mind that videos are encoded using the HEVC codec, and stored in a MOV container, so the file on disk has .mov as a file extension. That extension doesn't mean that it's not HEVC. It's also a MOV file if, for example, you export the video from iPhoto on your mac. As far as HDR playback, you should…

Hi @"JoyDasan", let's jump right into this! Which version of the app do you use on your end? It might sound trivial, but have you tried rebooting your device? If I were you, I'd also sign out of the app, then back in. Let me know if you see different results after this! 

Hi @"marco1979", happy Friday! You can see all the available info that we have in this article and on Boxycryptor's end right here. I hope that clarifies. 

Hi @"Warren" green, I just sent you an email. I'll see you there!

Hi @"essendondave", could I send you an email, in order for us to have a closer look into this? 

Hi @"David H.78", thanks for the screenshot! Do you use your mobile or website when viewing the content you mentioned above? Provided that the content is part of a shared folder, it should show you the path of the folder indeed. You mentioned that you don't have any photos in your Dropbox directory on your end, and that…

Hi @"csteibdvm", I'd be happy to help! Do you use our website, or the desktop app on your end? Also, in case you're using the website, could you access your connected apps right here, do you see Microsoft Office there? If so, can you try disconnecting it, and connecting it again? Keep me posted!

Hi @"fssbob", how are you today? I'd personally suggest that you let the app do the move for you. That way everything would go according to plan, and based on the careful, migrating steps we've designed to make this process as smooth and user-friendly as possible. Some tips when manually moving your Dropbox folder, along…

Amazing job @"sercan karakaya"! I responded back to you.

Hi @"sercan karakaya", can you try accessing this page, using an incognito mode in order to submit a support request? Just make sure you're not signed into your Dropbox account. Once you do, let me know the ticket number reference, so I can locate it on our system. 

Hi @"sercan karakaya", have you checked your Community-linked email address for any emails there? 

Hey @"sercan karakaya", I just sent you an email. Reply back to me, and we'll take it from there!

Hi @"debangerman", welcome to our Community! Odd behavior right there. If you try an incognito tab on any of your browsers, do you notice the same behavior? Also, just to rule the possibility of your account not having enough space, could you check your plan page, and let me know what it reports? Thanks a bunch! 

Hi @"christophertaylor", how are you today? Would you mind sending me a couple of screenshots re-creating the behavior you mentioned? Also, what version of the app do you have installed, and what's your app's syncing status currently? Keep me posted.

Hi @"Java360", I hope you're doing well! Did you upgrade via the Dropbox site itself, or via the mobile app? Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead? Let me know, and we can have a look.

Hi @"Yasseralmohandes", can I send you an email in order for us to have a closer look into this? 

Hi @"LikesBooks", I do not think so. Generally, we recommend that you remove these symlinks from your Dropbox account. You can do that by accessing the symlink file path, and remove the content by dragging them elsewhere on your computer (if you don't want them deleted).

Hi @"neillan6", let's jump right into this! The only way for you to achieve that is to access your shared folders one by one, and check the members that you have on each folder. Of course you'd need to have the shared folder in your Dropbox account still active, up to this day. If you're using our website, you can then…

Hi @"SparshMittal", our status page reports that all our platforms are operational at the moment. Do you have a different WiFi connection, that you could try just so we can rule that possibility out? Also is it possible that you have an antivirus or other type of security program blocking Dropbox from connecting to our…