Megan Dropbox Community Moderator

Hi @"LukeAI", I hope you're doing well! In the screenshot you provided, it seems that syncing is paused on the app at the moment. Have you tried to resume syncing, and then try to disable the backup? Let me know more!

Hi @"dsellers" & @"schroedernj", welcome to our Community! Since others have asked the same question, and faced what you're facing now; I have combined your post into this thread, in order to put everything in one place. Please feel free to review the previous suggestions made by others, as well as all of the…

Hi @"Travis yoder1981", I'd be happy to help! Can you clarify which platform you're using, in order to upload content? Are you on the mobile app, desktop app or website? Let me know more, and we'll take it from there!

Hi @"radenkovic", I just sent you an email. Reply back to me, and we'll take it from there! 

Hi @"joshualux", how are you today? Which version of our app do you use on your end? Could you also send me a couple of screenshots of what you described, in order for me to have visual too? Let me know!

Hi @"catstepmum", if you created a new account, and linked it to the new device, then that would explain why it's empty. Have you clicked on the above link I provided about the syncing status? Also, this email refers to Dropbox Transfer, not your Dropbox account.

Hi @"BradR", I'd be more than happy to help! Can you clarify the version of the desktop app that you have installed on the device? Let me know more, and we'll take it from there. 

Hi @"IGOTHACKED1", I just sent you an email! I'll see you there, cheers! 

Hi @"ihdaihda", I just sent you an email! I'll see you there, cheers! 

Hey @"MrPatrick1", how are you today? Based on what you described, it's true that an API would be the ideal match, in order to make it work, and fit precisely on your needs. You can always use Activity in your admin console, which would give you some insights in regards to shared content. And you could then check each…

Hi @"James_GT_22", I'd be happy to help! It might sound trivial, but have you tried re-starting your device, by any chance? What happens if you try to uninstall the app, then re-install? Let me know more!

Hi @"norm3", it will backup your Desktop, Documents and Downloads with Dropbox. That info is visible on the Help Center article I provided earlier, right here. 

Hey guys, I hope you're all doing well! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Let me know!

Hi @"clarkxgriswold", can you follow the steps Walter mentioned here? 

Hi @"DougCutler", can you try to copy a small folder, or maybe just a couple of files to another location on your device? When you do that, do you notice the same behavior? Also, you mentioned that you see no difference when the app is closed, therefore it's not likely that Dropbox is causing this issue. Had that been the…

Hi @"Brian A.12", I'd be happy to help! Can you let me know the app's syncing status, and the version that you're currently using? Let me know more, and we'll take it from there!

Hi @"ihdaihda", welcome to our Community, and happy New Year! Can I send you an email, in order for us to have a closer look into this together? Keep me posted, and we'll take it from there!

Hi @"SonnyP", I appreciate your details! I checked the entire thread, but I couldn't find anywhere mentioned, the Dropbox version that each device uses. Can you clarify, and let me know? You can do this by locating your Dropbox icon, next to your WiFi and then hovering your mouse there. In any case, it might be helpful…

Hi @"catstepmum", let's jump right into this! Is it possible that you're using two different Dropbox accounts: your old one, on the old device and a newly-created one, on the new device? What is the app's syncing status right now? You also mentioned something about a message that Dropbox would "disappear" tomorrow, can you…

Hi Rafael, I just sent you an email to your Community-linked email address. I'll see you there. Cheers!

Hi @"Family" User with problem, welcome to our Community! Can you walk me through the process that you follow? Are these the steps that you follow on your end? Have you tried signing out of the app, then back in, by any chance? Keep me posted!

Hi @"carijo", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions. Thank you!

Hi @"herrliedholm"! Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this is causing. We'll update you shortly on this issue.

Hi @"norm3", it would backup the content in your Dropbox folder, and sync any changes to your account. 

Hi @"norm3", happy Tuesday! You'd need to enable the Computer backup feature. You can do this by following these steps. If you have any questions, let me know. 

Hi @"Jean B", could you walk me through the steps you take when moving content from the Files app? A screenshot of the exact error you get would also be helpful. 

Hi @"USMCSGT323", have you tried to rename the old Dropbox folder, then proceed? Also, when you say that your computer's Dropbox folder has more files than your online folder, could you send me a few screenshots, in order for me to have visual? Also, please check your app's syncing status and let me know what it reports. 

Hi @"Rafael Millan", I see. Thanks for clarifying! Can I send you an email, in order for us to have an account-specific look into this?

Hi @"cseow", thanks for the added info! Could you also provide a couple of screenshots of the behavior you described above, in order for me to have a visual of this? 

Hi @"AlsubaieMohammed", have you checked to make sure that there are no 'invalid characters' that could be preventing your files from getting synced? If I were you, I'd also try to sign out, then back into the app.