Megan Dropbox Community Moderator

Hi @"Angelwing", how are you today? Here is how you can change the language on your Dropbox account. Keep in mind, the device's settings might play a role into this too. Keep me posted on the results! 

Hi @"WVU90SAM", thanks for posting here today! I'm afraid that the same behavior remains now. The Team folder would be visible, it would just show as a locked folder. What you could do, is what you already mentioned: move the content under your personal folder. Your feedback regarding this has been very valuable and I will…

Hi @"matdrums", sorry to hear you're having issues with this. Can you try the steps Walter provided here, in order to restore your purchase, and let me know how it goes? Keep me posted!

Hi there, @"nataliaz", I'd be more than happy to answer this one for you! Since your Backup page online is empty, and based on everything that you described it sounds like you haven't enabled the feature. Also, it's normal to see Manage backups, even if the feature is not enabled. I hope this clarifies! 

Hi @"boomfly", how are you today? Interesting! You mentioned, that the files in that folder are offline. Could you clarify if you meant that they're available offline, or offline-only? Also, which version of our app do you use on your end? Let me know more, and we'll take it from there!

Hi, @"tareqnashashibi " how are you today? It might sound trivial, but have you tried signing out of the app, then back in? If not, can you give this one a go? Let me know of the results! 

Hi @"Grifo98", welcome to our Community! Keep in mind, that the way you sync files, especially the settings that you apply on the files, and folders on each device, is unique. With that being said, when you make the file available offline, doesn't it stay that way? Can you check your app's preferences, under the Sync tab,…

Hi @"Andrew691", sorry to hear about that! Would it be okay for me to reach out via email, in order for us to have a closer look into this? Keep me posted!

Hi @"severard", welcome to our Community! Just wanted to ask if you still face both of these issues, or if you managed to access Dropbox Passwords on your Moto G9? Do you still face the white screen? As for the notification, you should be able to receive it on your Android. If you didn't, could you try to close and re-open…

Hi @"melissajh09", happy 2023 back to you! In regards to the live person to talk to, I'm afraid that your support options depend on your Dropbox subscription. You can see more here. As for your charges, I'm happy to help with that. You mentioned that you have submitted tickets already. Could you send me some ticket number…

Hi @"QuestionBox", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions. Thank you!

Hi @"Stew88", I'd be more than happy to help! Give me some time, to double check my info with our Team, and I will get back to you shortly. Thank you for your patience! 

Hey @"dansemacabre", let's jump right into this! Could you try to open the link, using a different browser than the one you did before? Also, is there any chance, that the person that sent you the link has either moved, or deleted the content or shared link? Let me know more, and we'll take it from there!

Happy Monday guys! Thanks for keeping us updated, and for sharing your finds with the Community. I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"J Moynahan", sorry to hear about that, let's see how we can help! Have you tried contacting our Support team, about this? If so, feel free to send me your ticket number reference, in order to locate it in our system. Keep me posted!

Hi @"rmiz", how are you today? Could you clarify which version of the app you're using on your end? We need to make sure that you're not using the beta version, which could be causing such an issue. Keep me posted!

Hi @"peterpp", I hope you're doing well! I'm afraid that this is something outside the scope of our support. It'd have to do more with your MacOS settings, which you'd need to locate, and enable access to the app from there. If you have any questions, I am always here. 

Hi @"BB27", I just opened a new ticket number on my end for you. Keep in mind, that you should have received it to your Community-linked email address. Can you check, and respond back to me? 

Hi all, happy Friday! Your comments on this have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can continue to improve. Have a lovely weekend ahead,enjoy!

Hi @"yasminwest" & @"soonerjaj", welcome to our Community! Could you check to see if you are currently using the Dropbox Backup feature? It seems you might have accidentally enabled it. Your Backup page should give you a hint on this. This will help me to assist further!

Hi @"Mikewarriner", I'm afraid, no. Your latest message back to us, is the one mentioned above. Can you try again?

Hi @"Ian J.10", happy Friday! Which version of our app do you use on your end, and what is your OS? Let me know more!

Hi @"AgentOrange", when you try to respond back to me, you should be able to have a camera-like icon. If you click on it, you should be prompted to attach your screenshots here. Keep in mind that you might need to use your computer for this. As for the file search, I definitely see where you're coming from, and with that…

Hi @"AgentOrange", in regards to the first mention, about the info, and the details of your files, can I ask for some screenshots, please? As for your search question, we do offer a feature called full-text search, which allows you to search files by name, extension (file type) or keyword within the file. If you're on a…

Hi @"jmcgraw1409", and just to clarify, do you use the camera uploads feature, to upload content? Can you try using your cellular data, or a different connection, just to check if everything works smoothly then? 

Hi @"catstepmum", the email states that the transfer would no longer be active after 1 day, not that the content would be deleted. The link for that transfer would break. As for your desktop app on the new device, you should be able to link it to your Dropbox account (the one you used to use on the old device), and your…

Hi there, @"DougCutler"! I just sent you a ticket. Reply back to me, and we'll take it from there. Thanks! 

Hi @"Danny13", happy Thursday! Is your account a newly-created one? Also, are you able to see your existing Dropbox Paper documents, in your Paper app? Let me know more! 

Hi @"anotheruserhere"! As with any operating system, macOS is updated regularly and with that we must keep the Dropbox desktop app aligned with any requirements set out by an OS. The updated Dropbox for macOS app has been developed to adhere to the requirements as set out by Apple therefore this update was introduced to…

Hi @"clarkxgriswold", one more thing I'd like for us to try is an advanced re-install. Thank you for your patience, and don't hesitate to let me know if this gets things going or not.