Megan Dropbox Community Moderator

Hi @"Ash_mz21", welcome to our Community! Have you tried all the troubleshooting steps mentioned throughout this thread? I'm asking, because I would like to know what you've already tried on your end, before we proceed. Keep me posted, and we'll take it from there!

Hi @"Randy90", how are you today? Can I reach out to you, in order for us to investigate further via email? Keep me posted!

Hi @"LHM1", I hope you're doing well! You should be able to have the option to not show again, or to replicate the same action for all of your files. Which OS are you using at the moment? Could you also send me a screenshot of what you see on your end, when you try to purge an online-only file? Keep me posted!

Hi guys, for anyone still facing this, can I send you an email, in order for us to have a closer look into this?

I see, very interesting! Would it be okay for me to reach out via email, in order for us to look into this, Ellen? 

Hi @"Alison12345", keep in mind that there's no way to share a folder that already contains a shared folder. That could be the culprit of your problem. If you'd like to give them read-write access to the parent folder instead, you can unshare the subfolder, and then share the parent folder. 

Hi @"kegloadam", can you clarify if the folder is shared only over the network, or if it's a shared folder in Dropbox too? Do you simply want to have the files located in Dropbox, and share them over your local network to be accessible for other users? 

Hi @"Raphael J.1", thank you for sharing your feedback with us. I understand that you are not happy with the Dropbox for macOS update. However, it is not possible to revert to the previous version of the app, once the change is universally made. The updated Dropbox for macOS app has been developed to adhere to the…

Hi @"CoffeeAndTV", welcome to our Community! You can take a look at your account's plan page, and see what is taking up space there. Can you check, and let me know? Thanks a bunch!

Hi @"Björn H.2", could you clarify the steps you took, when trying to upload content using the Files app? Also, where is the folder that you want to copy/move the content from? Is it in your documents, or photos maybe? 

Hi @"HannahT", welcome to our Community! Which country (and currency) are you upgrading from? It'd also be important to know, if you're trying to update an existing card, or purchase a new plan altogether. Keep me posted, and we'll take it from there!

Hi @"dluptonmd", I was able to check. Keep in mind that Jake will get back to you. Advanced agents might need up to 24 hours to reply back, because of their workload. Keep an eye out on the ticket, and keep us updated once you hear back from the team. 

Hi @"jhedleyj", I hope you're doing well! You mentioned that you re-installed today. Do you mean that you enabled the feature again, or that you re-installed the desktop app? If you check online, are you able to see the content there? Let me know more, and we'll take it from there! 

Hi @"Yannic_Belgium_Europe", at the moment we don't have a specific time frame on this. However, your feedback has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can continue to improve. If you need anything else, let me know!

Hi @"gijo", could you send me a couple of screenshots, of what you see when you try to view your Backups using your respective file manager? Also, just to make sure we're on the same page, it seems you are able to view your backup when visiting your Dropbox account on your mobile app, right? 

Hi @"ellen", & @"boomfly"! Could you let me know which version of our app you use on your end? Also, Ellen, in regards to the error you got on your end, did it also happen when you tried to create a File Transfer using the app? 

Hi @dluptonmd, have you also responded, and communicated that to the email itself? Keep in mind, that I don't have a direct line of communication with Jake, in order to inform him about that. 

Hi @"ColeSnow", just to make sure we're on the same page, can you clarify if you try to move the Dropbox folder location? If so, did you try through the app's settings? Feel free to send me a few screenshots of the error you get in order for me to have visual; and walk me through the steps you follow on your end, when you…

Hi @"slan2718", thank you for your screenshot! Very interesting one. Do you have any antivirus programs running, or firewalls that could be causing this, because it doesn't look like a Dropbox error, as far as I am aware. Get back to me, and we'll have a closer look into this!

Hi @"simplyvince", happy Tuesday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so we can continue to improve. I hope this helps!

Hi @"Stew88", thank you for your patience! The Team got back to me, and confirmed that at the moment, the "Find in Page" feature would be the only way to achieve what you mentioned. However, I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, I'll be one post away!

Hi @"Mikewarriner", can I send you an email, in order for us to have a closer look into this? 

Hi @"Thierry3", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions. Thank you!

Hi @"TPerkinsFilm", I hope you're doing well! Would you mind clarifying how exactly you're uploading the files? Do you use the desktop app, mobile app or website? If you want to send me a screenshot of the error message you get, that'd be great too. Keep me posted, and we'll take it from there!

Hi @"aashish gambhir", let's see what we can find on this! Do you have a transaction ID of the charge? If so, have you tried to locate the charge, using our self-serve look-up tool? I'm suggesting this, in case you accidentally have two Dropbox accounts, and you upgraded the wrong one. Keep me posted!

Hi all, happy Monday! For anyone that's still struggling with space being used incorrectly on their Dropbox account (and if you haven't already tried that), can you try to delete folders within the following link: https://www.dropbox.com/backups/PC? If the issue remains, don't hesitate to let me know!

Hi all, happy Monday! For anyone that's still struggling with space being used incorrectly on their Dropbox account, can you try to delete folders within the following link: https://www.dropbox.com/backups/PC? If the issue remains, don't hesitate to let me know! 

Hi @"rmiz", have you taken a look into this Help Center article, by any chance? 

Hi @"Danny13", for your case, your Paper app should show you a different structure, with all of your Paper files there (that are separate from your Dropbox files). Unless, it's a newly created Dropbox account, which would then have the new structure of Paper, with all the content integrated in the Paper app. I hope this…

Awesome news @"clarkxgriswold"! If you need anything else, let me know! 😎