Megan Dropbox Community Moderator

Hi @"RStephens", thanks for letting me know more! I just checked, and it seems a support agent has just responded back to you with further instructions. If you are still unable to receive the verification email, please respond back to the ticket, and let the agent know. 

Hi @"Morgs", I'd be more than happy to help with this! When you try to open the file, using Microsoft's Outlook, do you get any specific errors? Feel free to send me a few screenshots, if you do. You also mentioned that the .msg files have been saved in Dropbox from a PC. Are they currently in your Dropbox folder, on your…

Hi @"anotherprofile", how are you today? This is essentially expected behavior when you sort content by name that the folders come first. I'm afraid that there's not another setting that you can use, in order to avoid that. Have you tried sorting content, using a different way? I'll forward your feedback to the appropriate…

Hi @"csalavarria", welcome to our Community! Yes, you should be able to achieve that by using a File Request. That way, you can request content from people, they should be able to upload content in the folder, all that without seeing any of the folder's content. If you have any questions, let me know!

Hi @"AliW1", I hope you're doing well! All one of you has to do is essentially upgrade to Dropbox Family plan. Once you do that, you can then invite the rest as members to the account. With the Family plan, each family member has their own Dropbox account where they can securely store and organize their files and folders.…

Hi @"DTPM", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. At the moment, you can have one Business account and one individual linked to your Dropbox app, as Hannah mentioned here. All you'd need to do is pair the…

Hi @"Superglen", how are you today? I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place. Feel free to have a look at what others have suggested, and let me know if you have any questions. Thank you!

Hi @"HouseBlend", awesome, I am glad this workaround works for now! Keep in mind that Dropbox engineers are aware of the problem you mentioned, and are working on a solution. Sorry for any inconvenience this is causing. I'll update you shortly on this issue. Thanks!

Hi @"RStephens", could you send me your ticket number reference, in order for me to locate it on our system, please? 

Hi @"Sergiolopezfineart", could you send me a couple of screenshots of what you see when you click on the page Hannah gave you? I'd also appreciate some screenshots of the Desktop folder's properties, in order for me to have a look. 

Hi @"lisaklingner", welcome to our Community! Your feedback regarding our shared links has been very valuable and I will endeavor to make sure your voice is heard. I'll forward your thoughts to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hi @"megatron1003", let's jump right into this! Can you perform an advanced re-install for your device, and let me know how it goes? Keep me posted!

Hi @"k6ncx", let's look into this! Did you share the folder using the steps mentioned here? If you used a different way, don't hesitate to let me know. I'd also appreciate some screenshots of what they see when they open the folder, and what you see. Keep me posted!

Hi @"HouseBlend", let's jump right into this! How are you trying to open these online-only files? Are you double clicking on them, or right-clicking the file or folder and selecting Make available offline and then trying to open them? Feel free to also send me a screenshot of the error you mentioned above. Keep me posted!

Hi @"Josephine9", let's jump right into this! You mentioned that you use the StyleNote pro app. Could you let me know the process you follow on your end, in order to upload the content directly to Dropbox? Do you use the Dropbox app, and try to upload content from there, or do you do it directly from the StyleNote app? If…

Hi @"jendavisfromca", I'd be happy to look into this for you! Are you trying to access Dropbox Passwords on your browser, or mobile app? Also is it a new installation by any chance? Could you send me some screenshots (without disclosing any personal info) that describe, and show what you mentioned? Keep me posted!

Hi @"sok123", I hope you're doing well! Can I reach out to you internally, in order for us to have a closer look as to what could be causing this? Keep me posted!

Hi @"jinn", thanks for posting to our Community! We are aware of this issue affecting Windows 10 + Windows 11 users in which thumbnail previews for Online-Only files are not generating within File Explorer. Dropbox engineers are aware of the problem and are working on a solution. We'll provide updates as soon as we receive…

Hi @"silvia24", I'd be more than happy to help! First off, if you make sure that the app is indeed uninstalled from the device, you can go ahead and take any action to the Dropbox folder, or the file without that action affecting your content online. Now, in order to solve what could possibly be going on here, you'd need…

Hi @"fenulagg", I hope you're doing well! Interesting behavior. Could you clarify the version of the app that you're using on your end? If I were you, I'd try to restart my device, then try again. Also, could you give me some example file paths of the content that you deleted when you noticed this behavior; just to clarify…

Hey there, @"AURA Systems", welcome to our Community! Great troubleshooting steps on your end. No need to access the registry as of yet. Keep in mind, that Selective Sync conflicts happen, when you create a folder with the same name and location as an unsynced folder that you removed using Selective Sync. Have you checked…

Hi @"imxplorer", welcome to our Community! I'd be more than happy to help with that. Give me some more time, to check with our Team about this, and I will get back to you, once I have a response. I appreciate it!

Hi @"Db4z9x", thanks for posting here! Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard. Keep in mind, that this isn't a Dropbox specific problem, but a restriction each OS sets, about limited characters. You can use all the characters when…

Hi @"cfb1", I hope you're doing well! Is this the full error log you're receiving on your end? If not, could you reply back with the entire error log you see, when you click the blue hyperlink within the message pop-up? If I were you, I'd also try an advanced re-install, in order to remedy this. Keep me posted, and we'll…

Hi @"gijo", not seeing your Backup content in the home page for your third-party apps, seems expected due to some latest changes. Keep in mind that, the link to your Backup that was in your files page was removed. It should now be accessible via the link Jay provided earlier, and for your mobile, it should be under the…

Hey there, @"Yellowfields", I hope you're doing well! It might sound trivial, but have you tried uninstalling, and then re-installing the app? If you could also send me a couple of screenshots, I'd appreciate it. Thanks a bunch!

Hi @"matsuli", I just sent you an email. I'll be happy to troubleshoot further with you there. 

Hi @"Mikewarriner", I just sent you an email. I'll be happy to troubleshoot further with you there. 

Hi @"matsuli", could I send you an email, in order for us to have a closer look into this? 

Hi @"mirismile", how are you today? Can you walk me through the steps that you take when this behavior happens? Are you trying to share content from the Files app, and vice versa or do you follow a different route? If you could also let me know which OS you're using, along with your Dropbox version of the app, that'd be…