Megan Dropbox Community Moderator

Hi @"SIRADA", would it be okay for me to reach out via email, in order for us to have a closer look into this?

Hi @"bocoo", you mentioned that you have been accessing Dropbox through the website. Is the Dropbox app installed on the repaired device right now, or do you simply use the website on the computer? If so, could you locate your Dropbox icon, next to your WiFi icon, and hover your mouse there? Hi @"jepike777", you mentioned…

Hi @"Kevin W.37", sorry to hear about that! Is it okay, if I reach out to you via email, in order for us to have a closer look? Let me know!

Hi @"Macnerdy", you mentioned share sheet or directly from the app. Could you walk me through the steps you follow when uploading content, in each of the cases, please? 

Hi @"Garryx", I just sent you an email, I'll see you there. Cheers!

Hi @"GraceEvans", I just sent you an email, I'll see you there. Cheers!

Hi @"joyce9282", sorry to see you're having trouble with our desktop app. Can you please check the exact sync status and version of the app for me? If you also click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything listed there? Let me know what you find and we'll…

Hi @"Garryx", could I send you an email, in order for us to have a closer look into this, and hopefully resolve your issue? Let me know more!

Hi @"Warren" green, you can always go with that path. However, you can ask for a refund for your Dropbox subscription, directly from Dropbox. You can contact Dropbox Support directly. Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues.…

Hi @"MauriceSPC", how are you today? At the moment, this isn't possible. However, it sounds like a great feature request! If you have some extra time, feel free to post this under our "Share an idea" section, in order for other users to upvote it. And who knows, this might end up becoming a feature thanks to your help. I…

Hi @"smash-rides", I'm glad you managed to find the culprit of this. I'll forward your feedback to the appropriate areas so we can continue to improve. Have a lovely weekend ahead,enjoy! 

Hi @"silvia24", don't worry and definitely take all the time you need! I would also suggest an external ****** drive if you're not feeling confident. Test everything out, and let me know more, once you've gathered all the info. 

Hi @"alimaybar", welcome to our Community! It should work like you mentioned: oldest to newest. Which OS do you use at the moment, and what is the Dropbox version that you have installed on your device? Also, do you use the desktop app, or mobile app to upload content to your account? How do you sort files within the app?…

Hi @"adrian29630", I'd be more than happy to help! Just so we can clarify if they shared folders with you, or a file request, could you possibly check the email you received, in order to upload content to their account? Did it look something like that? If you could share a screenshot with me, that'd be amazing. (Just make…

Hi @"cathykl", welcome to our Community! At the moment, Dropbox doesn't offer what you described, since there's no functionality to create a site map, directly through us. You might be able to work with a third-party app, in order to do that. I'll keep your question open, so others can share any vital knowledge on this.…

Hi @"Christian D.", how are you today? Your comments on shared links have been quite helpful, and I will do everything I can to ensure that your voice is heard. Before I do, allow me to ask: you mentioned that you keep working on the private report, after sharing the file. From the example you mentioned, it sounds like you…

Hi @"Steve Conard", welcome to our Community! As you already guessed, there's no way to stop an active folder/file from syncing, once the process has begun. You could pause the syncing of the app, but at some point, you'd need to resume. What I'm thinking, that could be used as an alternative, is this: You can choose a…

Thanks for the speedy update @"SIRADA"! Can you try to quit the Capture app, then relaunch it and attempt a new screen recording?

Hi @"martinHa", awesome news! If you need anything else, you know where to find me! 😎

Hi @"sarah2023", one more thing for us to check. Do you have enough space on the device, in order to save the file?

Hi @"Saffyron", I'm here to help! It sounds like you might have accidentally enabled Computer backup. Could you check here if this is the case? If this is indeed what has happened here, feel free to use the steps mentioned in this Help Center article, in order to disable it. Let me know more, once you have an update!

Hi @"SIRADA", sorry to hear that you‘re having issues with this! Can you confirm that you‘re running the latest version of the app? You can check this by following these steps: * Open Dropbox Capture. * Click“⁝”(vertical ellipsis). * Run any pending updates. * Re-launch Dropbox Capture. Can you also ensure there is enough…

Hi @"sarah2023", I know that this might sound trivial, but have you tried restarting your phone? If I were you, I'd uninstall the app, reboot and install again. Can you give it a go, please? 

Hi @"AFF", let's jump right into this! Can you let me know your phone's OS, and the version of the Dropbox app that you're using on your end? Also, could you send me a few screenshots, in order for me to have visual too? Let me know more, and we'll take it from there!

Hi @"martinHa", welcome to our Community! Are you referring to the small icon, that's located next to your WiFi that looks like this: Or the kinda bigger icon, that would look like this? In case you're talking about the first icon, then that'd be perfectly normal. When you click on the first icon, on the pop-up window, you…

Hi @"SausageRoll111", I'd be more than happy to help! If you take a look at this Help Center article about the official Dropbox domains, you'll see that em-s.dropbox.com is an official Dropbox domain. Therefore, the informative email seems to be coming from us, indeed. I hope this helps!

Hi @"smash-rides", welcome to our Community! You mentioned that this happens when you try to take some actions on our website. Could you clarify what you're trying to achieve, when this happens? Also, have you tried a different browser, or an incognito mode on your current one? Keep me posted!

Hi @"Wilbur1", sorry to hear about that! Do you happen to have any old devices, that might be linked to your Dropbox account? Your best option would be to contact your old email provider, and see if they can recover or recreate your old email address. Can you try that? Keep me posted!

Hi @"JPCDB", do you get a specific error when you try to edit the files? If so, could you send us a screenshot? As for the option to open the file in a respective app, it would be on the bottom, right part of a screen while you preview the file. A little, upward sideways arrow. Can you check?

Hi @"nikkilewis", does this happen with all your Google docs, or just some of them? Also, are you accessing these files directly from your account, or through a shared link?