Megan Dropbox Community Moderator

Hi @"Geoffrey F.", let's jump right into this! How long has it been like that? Normally, the app should move forward from the set-up window, and begin syncing. Keep me posted, and we'll take it from there!

Hi @"andrejbubo", welcome to our Community! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Thank you!

Hi @"Sarawut Burapapat", thanks for posting here! Can I send you an email, in order for us to have a closer look into this? Keep me posted!

Hi @"patrick27", let's see what we can find together on this! What version of the Dropbox app is installed on your device? Also, what is your OS at the moment? With a quick look through your camera roll, and the content that has been uploaded to Dropbox, do you see any missing pictures or videos? Keep me posted!

Hi @"AS75", since this looks to be closely related to the size of the PDF, I'll forward your feedback to the appropriate areas so we can improve how this works. Have a lovely weekend ahead,enjoy!

Awesome news @"KimmeL"! If you need anything else, let us know. 😎

Hi @"MikeDodson", I suggest that you check your account's security page for that. Also, if the app is uninstalled from the device, that is another sign too. 

Hi @"finnstru", how are you today? What is the version of the OS you're using on your end, and what about the Dropbox version installed there? Could you please check if toggling the camera uploads option off-on makes a difference at all? Does the app stop uploading the images when it is in the background, when the phone is…

Hi @"andyandy8", how are you today? I think that the best way to go on about it, would be for you to use a File Request. That way, you can request content from said person, they'd add it to your account without them being able to see, download or edit content in the folder. I hope this helps! 

Hi @"ronaldcoleman", let's look into this! Do you try to upload the content manually, or using camera uploads? Have you tried clearing the app's cache (you can visit the app's settings to do so) and then restarting your device? Keep me posted!

I just checked and it seems our email was closed due to inactivity, since you didn't respond back to me @"BB27". If you wish, I suggest you follow Walter's steps as mentioned here, in order for you to open a new ticket number. Thank you!

Hi @"Natacha B.", I hope you're doing well! When you mention the dropbox.com folder, could you give me some additional info, since I am not too sure what you're talking about? Are you able to access your content, and account online? Have you tried accessing the link @"Rich" provided above? What do you see there? Also, can…

Hi @"Billth", sorry to hear about that! You'd need to access the app's preferences, using the little Dropbox icon located on the menu bar. If you're having trouble locating that, I'd be more than happy to troubleshoot with you further on this. Have you tried restarting the device, or uninstalling, then re-installing the…

I just responded back to you @"impossiblefunky". 

Hi @"Julian G.2", I'm afraid, it is not possible to revert to the previous version of the app. The updated Dropbox for macOS app has been developed to adhere to the requirements as set out by Apple therefore this update was introduced to ensure the best possible experience for our Mac users long into the future. I’ll be…

Hi @"cjsmall", I will pass on your comments to the relevant departments so that we can further improve our product. Thank you!

Hi @"abhishek anand", I just sent you an email, in order for us to have a closer look into this. Reply back to me, as soon as possible, and we'll take it from there. 

Keep an eye on this, and let us know if you come across any problems in the future @"kyle88204"! 

Hi @"Julian G.2", what you described is normal behavior with the new Dropbox for MacOS. You'd need to change content manually, since there's no default setting for it. I'll forward your feedback to the appropriate areas so we can continue to improve.

Hi @"dreamerer", if you didn't try to upload to Dropbox directly, or another website, could you then clarify the steps you followed? 

Just sent you an email @"impossiblefunky"! I'll see you there! 

Hi @"impossiblefunky", interesting behavior. Could I send you an email, in order for us to have a look? 

Hi @"Kath8", let's see what we can find on this! As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should…

Hi @"JanetE1", how are you today? At the moment, you wouldn't be able to tag content using the Photos tab. Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. When it comes to organizing your files using the Photos tab, you should have the option to choose to sort them…

Hi @"KimmeL", I'd be more than happy to help! When you say that the app isn't syncing, could you check the version you're using along with the sync status, and let me know what they report? Now, in regards to your question, it would be safer to keep a copy of the content that hasn't been synced online. You can double check…

Hi @"jxrgen", did the content switch to offline after this? You also mentioned changing the system extension, in the online mask. Could you walk me through the steps you took, in order to achieve that, please? 

Hi @"tupham", welcome to our Community! At the moment, you wouldn't be able to mass-share content all at once, I'm afraid. I'll forward your feedback to the appropriate areas so we can continue to improve. I hope this clarifies! 

Hi @"felicitys", happy Tuesday! Is the content that you're missing, entirely gone from your Dropbox account or you can't see it, under your desktop/mobile app? When you say that you upgraded, do you refer to your Dropbox subscription, or your desktop's OS? Let me know more, and we'll take it from there!

Hi @"endofthepier", welcome to our Community! Based on what you described, it sounds like you have the Camera uploads feature enabled. Can you check the steps provided here, in order to disable it? Keep me posted on the results! 

Hi @"AS75", depending on the file size, it could go up to 50, correct. What is the type of the graphics in the PDFs that you're looking at? Do you have a screenshot of how the content previews when you try to open it using a PDF viewer, versus online on Dropbox?